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    Workplace violence refers to incidents where workers are abused, threatened, or assaulted by people inside or outside their workplace. It can have severe negative consequences for workers, coworkers, and organizations. The article defines workplace violence and discusses the main types, including stranger violence, client/customer violence, employee violence, and domestic violence brought into the workplace. The most common occurrences are physical, verbal, and psychological abuse. Direct effects include injuries and psychological trauma, while indirect effects involve low worker morale, increased stress and turnover, and a hostile work environment. To prevent violence, organizations can implement engineering controls like alarms and security devices, change behaviors through training and policies, and enact administrative controls such as reporting procedures and a zero tolerance policy.

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    Workplace violence refers to incidents where workers are abused, threatened, or assaulted by people inside or outside their workplace. It can have severe negative consequences for workers, coworkers, and organizations. The article defines workplace violence and discusses the main types, including stranger violence, client/customer violence, employee violence, and domestic violence brought into the workplace. The most common occurrences are physical, verbal, and psychological abuse. Direct effects include injuries and psychological trauma, while indirect effects involve low worker morale, increased stress and turnover, and a hostile work environment. To prevent violence, organizations can implement engineering controls like alarms and security devices, change behaviors through training and policies, and enact administrative controls such as reporting procedures and a zero tolerance policy.

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    3 views26 pages

    Violence

    Uploaded by

    sarannilaya
    Workplace violence refers to incidents where workers are abused, threatened, or assaulted by people inside or outside their workplace. It can have severe negative consequences for workers, coworkers, and organizations. The article defines workplace violence and discusses the main types, including stranger violence, client/customer violence, employee violence, and domestic violence brought into the workplace. The most common occurrences are physical, verbal, and psychological abuse. Direct effects include injuries and psychological trauma, while indirect effects involve low worker morale, increased stress and turnover, and a hostile work environment. To prevent violence, organizations can implement engineering controls like alarms and security devices, change behaviors through training and policies, and enact administrative controls such as reporting procedures and a zero tolerance policy.

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    of 26

    VIOLENCE IN THE WORKPLACE

    SAFER
    THINGS
    MAKE

    BY:
    SARAVANAKUMAR.P
    INTRODUCTION
     Workplace violence refers to incidents where workers are abused,
    threatened or assaulted, either by people from within or outside
    their workplace
    Workplace violence may have severe negative consequences for the
    workers affected, their co-workers and families; as well as for
    organisations and the society.
    The aim of this article is to: present a conceptual framework of the
    phenomenon; outline and discuss the main types and antecedents to
    workplace violence; and, finally, provide an informed commentary on
    the methods and practices used to manage and, moreover, prevent this
    work-related issue.
    DEFINITION
    VIOLENCE: Any verbal, physical or psychological threat of assault on an
    individual that has the intention or results in physical and/or psychological
    damage.
    Workplace: A workplace may be any location either permanent or
    temporary where an employee performs any work-related duty.
    INTERNAL WORKPLACE VIOLENCE
     IS THAT WHICH TAKES PLACE BETWEEN WORKERS,INCLUDING MANAGERS AND ENGINEERS.

    EXTERNAL WORLPLACE VIOLENCE


     IS THAT WHICH TAKES PLACE BETWEEN WORKERS,(MANAGERS AND ENGINEERS) AND ANY OTHER PERSON
    PRESENTED AT WORKPLACE

    TYPES OF VIOLENCE
    Physical Verbal Psychological
    TYPES OF WORKPLACE VIOLENCE

    1.STRANGER VIOLENCE(CRIMINAL INTENT) 3. EMPLOYEE VIOLENCE


    – Related To The Workplace (May Also Be Ex-employee Or
    -Has No Business Relationship With The Workplace Associate Of An Employee)

    4.DOMESTIC VIOLENCE
    2.CLIENT/CUSTOMER VIOLENCE related to employee (family member, spouse, or partner,
    significant other)
    -RECIPIENT OF, OR PROVIDING A SERVICE TO THE WORKPLACE
    MOST COMMON OCCURRENCES
    DIRECT EFFECTS OF VIOLENCE INDIRECT EFFECTS OF VIOLENCE
     LOW WORKER MORACLE
     MINOR OR MAJOR PHYSICAL INJURIES
     INCREASE IN JOB STRESS
     TEMPORARY OR PERMANENT PHYSICAL  INCREASE IN WORKER TURNOVER
    DISABILITY  REDUCED TRUST OF MANAGEMENT/CO-
     PSYCHOLOGICAL TRAUMA WORKERS
     A HOSTILE WORK ENVIRONMENT
     DEATH
    ENGINEERING - INSTALLATION OF:
     EMERGENCY ALARMS
     SIGNALING AND MONITORING SYSTEMS
     SECURITY DEVICES (METAL DETECTORS, CAMERAS)
     BETTER LIGHTING
     BULLETPROOF/SHATTERPROOF GLASS ENCLOSURES AT RECEPTION AREAS
    CHANGING BEHAVIOR
     Creating ”Buddy System”
     Providing Security Escorts To Parking Lots
     Preventing Personnel From Working Alone
     Restricting Movement Of Public Using Controlled Access Cards
     Training In Hazard Awareness, Resolving Conflicts, Recognizing Potential Signs
     Make Counseling Available To Reduce Worker’s Fear
     Having Open Communication With Workers

    ADMINISTRATIVE CONTROLS:

     Comprehensive written procedures for reporting and for responding to occurrences

     Enforce zero tolerance policy

     Update program as necessary (continuous improvement)


    IF SITUATION CAN’T BE DEFUSED
     REMOVE YOURSELF FROM THE SITUATION
     CALL SECURITY FOR HELP
     REPORT ANY VIOLENT SITUATIONS TO MANAGEMENT

    FOR SOMEONE WITH A WEAPON:?

     Stay Calm - Maintain Eye Contact


     Stall For Time
     Keep Talking...But Follow Instructions Of The Person With The Weapon
     Don’t Risk Harm To Yourself Or Others
     Never Try To Be A Hero Or Try To Grab A Weapon
     Watch For An Opportunity To Escape Safely
    ANY QUESTIONS

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