HUMAN RESOURCE DEVELOPMENT

Lecture 6
(HRD Quality Management)

Resource Person:
ISMATULLAH BUTT
PhD (Candidate)
Quality Management of HRD
Lecture Contents:
 Benchmarking and Human Resource Development

 Global Benchmarking and Human Resource Development

 Total Quality Management and Human Resource Development

 Quality Assurance in Pakistan

 Benchmarking Meaning
 Benchmarking Definition
 Benchmarking features & concept.
 Why Benchmarking?
 Benchmarking advantages & Disadvantages
 Benchmarking Process Benchmarking Types
What is Benchmarking?
 At its simplest, benchmarking means:

 "Improving ourselves by learning from others."

WHAT IS BENCHMARKING?

 Benchmarking is the process of improving

performance by continuously identifying,

understanding, and adapting outstanding
practices found inside and outside the
organization.
What is Benchmarking?
 Benchmarking is the process of comparing one's business
processes and performance metrics to industry bests and/or
best practices from other industries.
 Why are others better ?
 How are others better ?
 What can we learn ?
 How can we catch up ?
 How can we become the best in our industry ?
Benchmarking - Defined
Benchmarking is the process of comparing one's
business processes and performance metrics to
industry bests and/or best practices from other
industries.
 Why are others better ?
How are others better ?
What can we learn ?
How can we catch up ?
How can we become the best in our industry ?
BENCHMARKING FEATURES

 Benchmarking has three main features:

Human Resource Development

“The whole employee involvement process

springs from asking all your workers the

simple question, “What do you think?”

 Key Ideas
 Human resource development (HRD) policies concern the quality of the labor
force and the regulation of the labor market.
 Quality in turn is a function of basic and higher education,
training programs and the overall health of the population.
 The quality and adaptability of the labor force is a key driver
in creating a favorable environment for both domestic and
foreign enterprises to grow through new investment and to
adapt quickly to changing circumstances.
 Their relative roles and the overall importance of HRD depend on individual
country circumstances, particularly the economic structure
Key Terms
 Education: Academic learning undertaken in
educational institutions in the pursuit of qualification in
advance of employment.
 Training: Learning undertaken for the development of
skills for work and in work, on-job or off-job, to
enable effective performance in a job or role.
 Development: Change of the whole person, not just
the academic or vocational pieces of knowledge or
skill needed for work.
Definition of HRD

 HRD as a process is about more than the provision of

training courses in workplaces.
 The definition adopted here is that HRD involves a
process of observation, planning, action and review
to manage the cognitive capacities, capabilities and
behaviors needed to enable and improve individual,
team and organizational performance in work
organizations.
Human Resource Development
Leadership Triad:
1 Leadership
2 Strategic Planning
3 Customer and Market Focus
Results Triad:
4 Measurement, Analysis, and Knowledge Management
5 Workforce Focus
6 Process Management
7 Results
What is Benchmarking?
 At its simplest, benchmarking means:

 "Improving ourselves by learning from others."

WHAT IS BENCHMARKING?
 Benchmarking is the process of improving
performance by continuously identifying,
understanding, and adapting outstanding practices
found inside and outside the organization.
What is Benchmarking?
 Benchmarking is the process of comparing one's
business processes and performance metrics to
industry bests and/or best practices from other
industries. Why are others better ? How are
others better ? What can we learn ? How can
we catch up ? How can we become the best in
our industry ?