Discussion and agree

requirements with
customer(s)
By: Nicole Enriquez
 Tools to identify and agree customer
(and supplier) requirements:

 Interviews
 Questionnaires
 Focus groups
 Customers Requirements Analysis
 Services Requirements Analysis
 Customers Charters
The most successful services provides
will typically be :
 Speaking the same language as their customers;
 Knowing the appropriate individuals to deal with respect
to fostering long-term customer relationship;
 Understands how the customers is using the equipment;
 Understand the total costs that the customer perceives to
be associated with equipment download; and
 Preparing to change along with the customers evolving
needs and requirements for equipment service and
support.