Professional Documents
Culture Documents
OPERATIONS
AT A L L E N S O L LY
F O R U M M A L L ( K U K AT PA L LY )
D. R I S H I VA R M A – 0 9
SHEKA MERCINA - 41
S.NO PARTICULARS
1 Company overview and Profile of Mentor
2 Licenses
3 Store opening and Closing
4 Merchandise Handling
5 Store Administration
6 Staffing and Scheduling
7 Store’s SOP
8 Store Security and Loss Prevention
9 Cash Management
10 Customer Service
11 Suggestions
12 Conclusion
COMPANY OVERVIEW
Values: Integrity.
Commitment.
Passion.
Seamlessness.
Speed.
STORE OVERVIEW
Store Size 2150sqft
Men’s apparel shirts of all the sub brands like Work Casual,
Wimbledon collection and SJC, T-shirts,
Accessories, shoes, denims.
Email id chandankumar34910@gmail.c
om
Contact number 9700330369
LICENSES
Trade Music
license license
Labor
license
365 days
Occupancy
working
certificate
license
Music license Trade license Labor license
STORE OPENING
1 CCA and 4 WhatsApp Visual Store
sales message in inspection on
executives group and floor and
open for
arrive at missed call to switching on customers
10am ARM electrical items at 11am
WhatsApp
Checks for
message in group
customer in store
with total day sale
REGIONAL DIRECTOR
REGIONAL MANAGER
STORE MANAGER
SENIOR CCA
CCA
security
housekeeping
STAFFING AND SCHEDULING
• any job vacancies are put in all the WhatsApp groups consisting
of all the employees and all the branches.
• The walk-in’s resumes are collected at stores.
• Later all of them are submitted to the head office.
Recruitment • The screening process is done and the shortlisted candidates
are called for interviews.
• For higher levels the company follows either promotional
method or refences.
Stores
standards
STORE SECURITY AND LOSS PREVENTION
Store security Loss prevention
Every customer in the store POS is never left
is accompanies by a sales unattended.
representative from the time
they enter the store. Safety and security training is done along
with daily briefing.
The employees keep a count of the number of
Every employee has a keen products taken inside the trial room by the
observation to every move the customer, and cross checks when the customer
customer takes. comes out.
The next day the CCA Every day the DSR is prepared
prepares a paying slip. The and sent to the ARM and RM
previous day’s cash is and a WhatsApp message is
checked again and tallied. also sent
DAILY SALES REPORT
CUSTOMER SERVICE
VISUAL STORE
The value of each point is equal to 50 np. 1000 Bonus loyalty points are added to the
customers on birthdays and occasions.
loyalty program
for every 100 rs spent, 3 for every Rs 100 spent, 6 for every Rs. 100 spent, 9
points are added points are added points are added.
SUGGESTIONS
• The software which is used in the store (AX POS) runs too slow. I would like
to suggest upgrading to different software.
• The store should implement security measures such as CCTV’s, Metal
detectors etc.
• The system near the cash counter has to be upgrade.
CONCLUSION
• The Allen Solly group is well known for its quality products and service. We understood the
stock checking process, how stock is checked and placed after receiving it from the warehouse,
various methods used like barcoding, scanning, procedures for inward and out ward of goods,
documents required, the customer service methods adopted, the cash management techniques,
etc. We would like to convey that the research was carried smoothly and we gained a lot of
knowledge. The processes which are used in the Inventory Management were taught which
helped in getting the knowledge of the various documents and how to manage the stock which
comes into the store till the sale is done.
• We would like to conclude that research has helped us to gain knowledge in fields of retailing.
The manager and the staff of Allen Solly have been a pillar in guiding us through this research.
REFERENCES
• http://www.adityabirlanuvo.com/Allen_Solly.php
• https://www.owler.com/company/allensolly
• http://www.adityabirla.com/about-us/overview
• https://en.wikipedia.org/wiki/Aditya_Birla_Group
OTHER SOURCES
• Store manager
• CCA’s
THANK YOU