Federal Express

Friendship Members:
Andy Avinash
Elva Hendrik
Tiffany Yasin
Contents
1 Background of FedEx

2 HRM Strategies well implemented

3 Problem one and Recommendations

4 Problem two and Recommendations

5 Problem three and Recommendations

6 Conclusion

7 References
Background of FedEx

• Founder Frederick W.Smith

• Premier provider of shipping and information services
• 1994 -> changed the company name to FedEx
• Provide overnight delivery services within United States
• 1990 -> FedEx held 43 percent of the express
transportation market
-> Competitor: UPS held 26-percent market share
FedEx Operational System
HR Strategies under FedEx Express

Extensive training Efficient employee

of all managers retention
and employees Offering high career
opportunities
People-Service-Profits

• being taken good care, the

employees will deliver the high
levels of service demanded by
customers, who will in turn
reward the company with
continuous patronage and
profitability
 People-Service-Profits

Quality:
FedEx 100%
Employment service
involvement : A
annual employee
survey
Problem one
No lay-off policy with cut jobs in the recession

economy •FedEx couldn’t stick

crisis “No lay-off” policy
•Announced 5% pay
pay cuts cuts to save cost
• Negative attitude of laid-off workers
Raising • Pressure on the current employees
• Workforce in the future
issues
Recommendations to solve problem

Refresh Training Resolve

attitude activities overload issue

Problem No lay-off policy with cut

one jobs in the recession
Recommendations

Resolve 2008
•Restructure jobs and improve process
overload •Adjust time-line for works contain potential
2007
issue overloading
2006
•Reassign works for the suitable employees

Training •Offset idle time

activities •Improve and extend skills
•Internal training to save cost

Refresh • Chairman/CEO: send messages

attitude with clear context about changes,
plans and actions
Problem in Application
Training but no
Economy production

Training for
Recover slowly a long time
→ less effective
Negative
Even get worse attitude
of employees
Problem Two

Various
Definition Factors

Various Lawsuit
Problems

Racial Discrimination and Unequal

Employment Opportunities
Problem Two

Definition Various Problems

Making unfavorable distinctions - Employees Problems

between different groups of color, - Internal Organization Problems
race, nationality,or ethnic origin.
- Staff Problems

RD &
UEO
Various Factors Lawsuit
- EEO - Descriptions
- Mediate & Settle Disputes - Recommandations
- Develop new HR policies - Solutions
 How to do things better
Equal Employment opportunities
policy statement is presented for
staff management.
EEO

How to
Improve

HR role Settle
conflicts
Human resources in Mediate and settle
a managerial role. disputes.
 SOCIETY
Problems in Implementation

UNIONS
DISLIKES
DISPUTES
Problem Three

FedEx Ground Situation

subsidiary of FedEx Deny protection of laws

Revenue US$ 6b Delay form unions

65000+ workers Leave rights

Tramples Workers’ Rights

Recommendations

Experts
Comply in good
faith with labor Other managers
laws

Employees
People-
Service-
Profit

Think Strategically Consultation

Problems when implement

Barriers affect The economy

new polices of Economy recovers slowly or
the company gets worse

Barriers Problems Training

Limitation of Commu- Training but no

communication
nication production
with drivers.
Conclusion
Title in here
•No lay-off policy with cut jobs in the
Problems recession
Problems when
•Racial Discrimination and Unequal
implement
Employment Opportunities
•Tramples Workers’ Rights
Recommendations

Problems

•Refresh attitude
FedEx Recomme-
ndations
•EEO
•Consultation
References:
Chris Brewster, Wolfgang Mayrhofer, Michael Morley (2000). 1st Edition
challenges for European human resource management. London: Macmillan
Press Ltd.
James Arthur, Finch Stoner, Farank M. Werner (1994), Managing Finance
for Quality, Kelley Cardinal

Michael. I. Harrison, Arie Shirom (1999). Organizational diagnosis and

assessment: bridging theory and practice. Oaks: Sage publication, Inc.

Palph M. Stair, Geory Reynlds and Geory W. Reyolds, (2000). Principles of

Information Systems 9ed, Nelson Educantion Ltd, Canada.
Randall S. Schuler,Susan E. Jacksonc(2007). 2nd Edition. Strategic human
resource management. Oxford: Blackwell Publishing Ltd

Ricky w.Griffin and Gergory Moorhead, 2005, Organization Behavior

Managing People and Organization, 9ed, Neslson Education, Ltd, Mason
USA.
Thank You!

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