Professional Documents
Culture Documents
Marriott Hotels: Brianna Daugherty Emily Croft Kelly Marquart Kimmy Balzer Nicole Sheldon
Marriott Hotels: Brianna Daugherty Emily Croft Kelly Marquart Kimmy Balzer Nicole Sheldon
Brianna Daugherty
Emily Croft
Kelly Marquart
Kimmy Balzer
Nicole Sheldon
Outline
Overview of Marriott
Organizational Environment
Organizational Culture
Organizational Structure and Design
Managing Change and Innovation
Marriott’s Vision & Mission
Vision
“To become the premiere provider and
facilitator of leisure and vacation
experiences in the world.”
Mission
“To enhance the lives of our customers by
creating and enabling unsurpassed vacation
and leisure experiences.”
Marriot Hotels
Background
Hot Shoppes in high school/college
1956: Joined company took over
management in first hotel
1964: President of company
Vision
“to be the world’s leading provider of
hospitality services
Taking care of guest
Extensive operational knowledge
Community Involvement
National Urban League: Board of Trustees
Naval Academy Endowment Trust: Director
Overall it is mechanistic
Each department can be organic
Managing Change
People
Refreezing
Managing Change
Change Agent
People who act as catalysts and assume
the responsibility for changing process
Types of Change Agents
Managers
Non-managers
Outside consultants
Innovation
Human resource
Why we chose Marriott…
Crossword
Questions?
References
www.marriott.com
www.greaterdiversity.com/profiles/sponsors/fact_sheet
.htm
www.detnews.com/2005/business/0503/27/c04-
129752
Marriott. (2005). Marriott Success You Can Experience
[Brochure]. Marriott, J.W. Jr.: Author.
Marriott Internship packet
Robbins, Stephen P. and Coulter, Mary. (2005).
Management 8th ed. New Jersey: Pearson Prentice
Hall.