Professional Documents
Culture Documents
WORKSHOP
LECTURE OUTLINE
Business
Model
Generation,
By A. Osterwalder
& Y. Pigneur
#1: CUSTOMER SEGMENTS
Perceived value
$$$$
Product
+
Actual
Services =OFFER price
+
Brand $$$
Direct:
Sales Force
Online
Own stores
Indirect:
Partner stores (physical/online)
Wholesalers (physical/online)
Key question: who takes care
of after-sales service?
#4: CUSTOMER RELATIONSHIPS
Personal assistance
Communities
Co-creation
#5: REVENUE STREAM(S)
Buyer-supplier relationships
Strategic alliances with non-
rivals
Co-opetition: partnership with
rivals
Business
Model
Generation,
By A. Osterwalder
& Y. Pigneur
PATTERNS IN BM'S
Razor-and-blades
Multi-sided platforms
Open Source
BM INNOVATION:
CHALLENGE INDUSTRY NORMS
Business
Model
Generation,
By A. Osterwalder
& Y. Pigneur
TRY VARIOUS COMBINATIONS
LIMITS AND CAVEATS
Thanks!
Questions?