Emotions

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 Contents
Emotions Emotional Implications
Emotional
and Intelligence for
Labor
Moods? Framework managers
@ Work

• Create organizations that

were emotion-free
• Emotions of any kind are
disruptive

Myth of rationality
 Intense feelings that
are directed at
Emotions
someone or
something
Affect (A broad range
of feelings that people
experience) Feelings that tend to
be less intense than
Moods emotions and that
lack a contextual
stimulus
Positive A mood dimension that
Affect
consists of specific
positive emotions such
as excitement, self-
assurance and
cheerfulness at the high
end and boredom,
sluggishness and
tiredness at the low end.

Negative
Affect A mood dimension that
consists of emotions
such as nervousness,
stress and anxiety at the
high end and relaxation,
tranquility and poise at
the low end.
Sources of Emotions and Moods
Time of Day of the
Personality
the Day Week

Social
Weather Stress
Activities

Sleep Exercise Age

Gender
Emotional Labor
A situation in which an
employee expresses
organizationally desired
emotions during
interpersonal transactions.

Emotional labor
https://www.ted.com/talks/worklife_with_ad
am_grant_faking_your_emotions_at_work#t-
2005398
Felt versus Displayed Emotions

Displayed Emotions
Emotions that are organizationally
required and considered appropriate
in a given job.

Felt Emotions
An individual’s actual emotions.
Surface acting Vs Deep acting

Surface Acting Deep Acting

Hiding one’s inner

feelings and forgoing Trying to modify one’s
emotional expressions true inner feelings
in response to display based on display rules
rules.

Displayed emotions Felt emotions

 Surface acting Vs Deep acting
Surface Acting
Hiding one’s inner
feelings and forgoing
emotional expressions in
response to display rules.

Deep Acting

Trying to modify one’s

true inner feelings based
on display rules
 Emotional Intelligence - Definition

• A cluster of traits or abilities relating to the motional

side of life-abilities such as
• recognizing and managing one’s own emotions,
• being able to motivate oneself and restrain one’s impulse,
• recognizing and managing other’s emotions, and
• handling interpersonal relationships in an effective manner.

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Emotional intelligence Framework….

Self Having a deep understanding of one’s

management
Self-awareness emotions, strengths, weaknesses, needs
and drives – values
Ongoing inner conversation… control
Self-regulation emotions and channel them in useful ways

Driven to achieve beyond expectations –

Motivation their own and everyone else’s

Manage Thoughtfully considering employee’s

others Empathy feelings – along with other factors – in the

process of making intelligent decisions

Manage relationship with others –

Social skills friendliness with a purpose; moving people
in the direction you desire.

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Continued….
• Study on the success and failures of 11 American Presidents from
Franklin Roosevelt to Bill Clinton
• Key quality that differentiated the successful (such as Roosevelt,
Kennedy and Reagan) from the unsuccessful (such as Johnson,
Carter and Nixon) was Emotional Intelligence.

John F. Kennedy
OB Applications of Emotions and Moods

Selection Decision making Creativity

Motivation Leadership Negotiation

Deviant
Customer service Job attitudes Workplace
behaviors

Safety and injury

at work
So far….
• Affect – Emotions - Moods
• Emotional labor
• Emotional intelligence
• Applications

EI Test - http://www.ihhp.com/free-eq-quiz/