SALES SKILLS

KEY TO INCREASE THE SALE

Close with
confidence
Convincing
skill
Active
listening
Competitive
Advantage
Feature and
Benefits
Connect to
the
customer
 HOW TO CONNECT WITH CUSTOMER

NIC :-

 N:- Need
 I:- Interest

 C:- Concern

Important points:-
 Salesman should understand that what customer need .
 Salesman should understand that where customer show his interest
 Salesman should resolve customer concern first
 FEATURE AND BENEFITS

(1.) Generate the customer interest

 Always share the customer what he will get the

benefits in the future.
 Always realize the customer you are providing a
service.
 ACTIVE LISTENING

Important points:-
(1.) No misunderstanding .
(2.) Active listening always gives the satisfaction to the
customer that you are with him.
(3.) Active listening always helps to find a deep problem .
(4.) when a person attentively listened,
(5.)Active listening help you to realize the feeling of the
customer , what is he get pain.
 CONVINCE

Important points:-

 Before we convince salesman should connect with customer first

 Convince power always gives the success.
 Convince power always share the recap of products.
 CLOSE WITH CONFIDENCE

 Always give the closing in Positive attitude .

 summarize
 Make a final check
THANK YOU
 HOW WE CONVINCE TO THE CUSTOMER

1. Connect with customer

2. Convey to customer
3. Solve the Concern

Important points:-

 We can sale our product 90% when we connect our customers .

 If we connect our customer so we have to use 10% convincing power.
 Agent must understand the customer concern first .
 HOW TO CONNECT WITH CUSTOMER

NIC :-

 N:- Need
 I:- Interest

 C:- Concern

Important points:-
 Salesman should understand that what customer need .
 Salesman should understand that where customer show his interest
 Salesman should resolve customer concern first
 SEEK FIRST TO UNDERSTAND THEN TO BE UNDERSTOOD

 Always listen first what customer want to say .

 Behave like service provider not agent .
 Always solve the customer problem first .

 .
THANK YOU