Qualitative Quantitative

tools tools
• 1. Content • 1. Mean, SD &
analysis Frequency
• 2. Force field Distribution
analysis • 2.
Scattergrams
& Correlation
coefficients
• 3. Difference
tests
1. Content analysis (summarising
interviews to themes)

2. Force Field Analysis – derived

from Kurt Lewins theory of
change – forces promoting
change & forces resisting it
1. means, Standard deviation & Frequency
distribution – presents average score
along with information on distribution on
how many times a response was given

2. Scattergrams & Correlation

coefficients: scattergrams show
relationship between two variables.
Correlation coefficient ranges between
+1.0 to -1.0 & zero
3. Difference
Tests: sample
groups are
compared
against standard
 Refers to turnaround management –
identifying reasons for failure& rectifying
them
 Long term strategic plans & restructuring
plans are created after completion of
analysis
 Turnaround professionals implement the plan
and continually review its progress and make
changes as required
1. Retrenchment – short term actions to
reduce financial loss

2. Repositioning – revenue generation

through new innovations & change in
product portfolio

3. Replacement – of CEOs with new ones

 Businessprocess reengineering is the act of
recreating a core business process with the
goal of improving product output, quality, or
reducing costs.

 Typically,it involves the analysis

of company workflows, finding processes that
are inefficient, and figuring out ways to get
rid of them or change them.
 2. Dramatic
1. No assumptions
improvement

3. Normative – ignores
existing process &
4. Radical redesigning –
focuses on what should
getting to the root of
be done for the best
the problem
interest of the
organization

6. Continuous 7. Holistic
5. Process orientation 8. top management
support
1. Define objectives – provides focus,
direction & motivation

2. Identify customer needs – to redesign

business process that provides value to
customers

3. Study the existing process – provides a

base

4. Formulate a redesign process plan:

5. Implementation & Redesign: joint

responsibility of management & designers