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Controlling: - With Live Example A Group Presentation by
Controlling: - With Live Example A Group Presentation by
1.Harshad Katikar
2.Aniket Ghodke
3.Atul Chavan
4.Amar Nikam
5.Sandeep Ekande
Robbins et al., Fundamentals of Management, 4th Canadian Edition 1
©2005 Pearson Education Canada, Inc.
Control
Process of monitoring
activities to ensure that what is
being accomplished matches
plans and corrects significant
deviations
Planning-
Controlling
Linkage
Leading Organizing
Objectives
• Comparing to Standards
Organizational
Divisional
Departmental
• Taking Corrective Action
Individual
Measure No
Standard Performance
Standard Yes Identify
Acceptable? Causes
No
Correct
Revise
Performance
Standard
• Information
• Operations
• Finances
• People
• Personal
observations
– MBWA
(management-by-
walking about)
• Statistical reports
• Oral reports
• Written reports
Acceptable
Upper Limit
Acceptable
Standard Range of
Variation
Acceptable
Lower Limit
Taking Immediate/Basic
Managerial Corrective
Action Action
Revise
the Standard
Robbins et al., Fundamentals of Management, 4th Canadian Edition 12
©2005 Pearson Education Canada, Inc.
Three Types of Control
• Meaningful
information
• Enhance employee
motivation
Strategic
Placement Flexibility
Reasonable
Understandability
Criteria
Robbins et al., Fundamentals of Management, 4th Canadian Edition 18
©2005 Pearson Education Canada, Inc. FOM 7.17
Contingency Factors in Control Systems
Contingency Variable Control Recommendations
Inflexible Unreasonable
Controls Standards
Written Policy
Monitor for
Business Reasons
Robbins et al., Fundamentals of Management, 4th Canadian Edition 24
©2005 Pearson Education Canada, Inc.
Entrepreneurs Controlling for
Growth
• Plan for growth
• Organize for growth
• Control for growth