 Communication is an exchange of facts,

ideas, opinion or emotions, by two or more

person.
Mr.George Terry
 Verbal communication

 Non verbal communication

 Any thing that emanates from the mouth is
referred to as oral communication
 Instantaneous two way process.

 One off exercise.

 Day to day language.

 Presence of sender and receiver.

 Effect of body language and speech modulation.

 It cant erased or mended.

 Immediate feedback.

 Better relationship.

 Time saving.

 Effective tool of persuasion.

 Effective tool of group communication.

 Economical.

 Allows to measure effectiveness immediately.

 Lack of retention/documentation.

 Distortion in passing message

 No legal validity.

 Possibility of misunderstanding.

 Unsuitable for long message.

 Its constrained by physical barriers.

 Among individuals

 Among groups
 Face to face conversation.

 Interviews.
 Telephone conversation.

 Grapevine
 Negotiations

 Meetings.

 Lecture/speech.

 Presentation.

 Conference/seminar/work shop.
 Consider the objective.

 Be confident.

 Think about the interest level of the receiver.

 Be sincere and honest.

 Use simple language and familiar words.

 Use polite words and tone.

 Maintain eye contact.

 Exhibit positive gesture and body language.

 Avoid making the speech monotones and

boring.

 Don’t be repetitive.
 When message is expressed through written
language or symbol
 Letters.

 Memoranda.

 Notice.

 Minutes.

 Circulars.

 Agenda
 Manuals.

 Report.

 Orders.

 Enquiries.

 Complaints.