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INTELLIGENCE
AT WORK
Vishal Jain
www.schoolofeducators.com
ARE YOU
EMOTIONALLY
INTELLIGENT?
OR
YOU STILL THINK (not feel) THAT
IQ MATTERS MORE THAN EQ
Before we move ahead please note that:
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WHAT ARE EMOTIONS ?
Happiness, fear, anger, affection, shame,
disgust, surprise, lust, sadness, elation, love,
frustration, anxiety, failure, achievement etc.
The above are the emotions which directly affect our day-to-
day life. There are TWO dimensions of emotions:
Physiological side: ‘Emotion’ is a complex state of human mind,
involving bodily changes of widespread character such as
breathing, pounding heart, flushed face, sweating palms, pulse
rate, gland secretions, etc.
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Emotions And Their Blends:
Anger: fury, outrage, resentment, annoyance,
hostility.
Love: acceptance, friendliness, trust, kindness,
infatuation.
Shame: guilt, remorse, humiliation, regret.
Fear: anxiety, nervousness, apprehension,
terror.
Enjoyment: happiness, joy, relief, contentment,
pleasure.
Sadness: Grief, sorrow, cheerlessness, gloom.
Surprise: Shock, astonishment, amazement
wonder.
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Examples of Use Of Emotions:
She is too sensitive.
He takes everything too personally.
He is jealous of his colleagues.
My boss is always in a hostile mood.
She does not understand the feelings of others.
He is always nagging others.
The HOD blurts things out without thinking of others.
Nobody understands/listens to me.
The management is way out of touch with employee’s
emotions.
Why does it happen with me only in life.
I am always nice with the people around me.
The above statements refer to various
emotions we experience in our day to day life.
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What Exactly Is EQ
Emotional intelligence or Emotional Quotient
is simply defined as:
knowing what feels good, what feels bad,
and how to get from bad to good.
Knowing your emotions and knowing emotion
of others.
It refers to emotional management skills
which provide competency to balance
emotions and reason so as to maximize
long term happiness.
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Emotional Intelligence is “the capacity
for recognizing our own feelings and
those of others, for motivating
ourselves, and for managing emotions
well in ourselves and in our
relationships. Emotional intelligence
describes abilities distinct from, but
complementary to, academic
intelligence.” Daniel Goleman (1998)
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The Indian Perspective
“Emotional intelligence is the ability of an individual
to appropriately and successfully respond to a vast
variety of emotional inputs being elicited from inner
self and immediate environment. Emotional
intelligence constitutes three psychological
dimensions such as emotional competency,
emotional maturity and emotional sensitivity, which
motivate an individual to recognize truthfully,
interpret honestly and handle tactfully the dynamics
of human behaviour”.
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Are we giving EQ education in schools /colleges
NO. Our educational system gives stress on IQ
and not on EQ. We are taught History, Hindi,
English, Geography, Physics, anthropology,
Botany, Computers, Medicine, Engineering etc.
We are not TAUGHT how to handle frustration,
anxieties, stress, failure, depression, burnout,
inferiority complexes, ego problems
We are not told to learn how to manage emotions
i.e.; interaction, coordination, Adjustment,
communication
We are expected to learn all these from our
parents, peer group of other role models
At the later stages of our lives we are told to
master emotional competencies to be successful.
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IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)
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WHAT IS “SUCCESS”
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What experts say
Psychologists, Psychiatrists, Management
consultants and Medical Doctors have been
proving that there are personal characteristics
called emotional intelligence which are
responsible for the ways how we behave,
how we feel, how we relate to others, how
well we do at our jobs, and how healthy we
are.
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Conted…..
Emotional Intelligence tendencies can
result in being uncomfortable with other
people, not being happy with your job, not
succeeding at your job, and even being
physically and psychologically unhealthy -
with stress-related problems, or not having
satisfactory interpersonal relations
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The
The
HEAD
HEART
IQ EQ
THE PERSONALITY
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THE PERSONALITY
Thinking Feeling
Part Part
EQ
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Characteristics of a High EQ Person
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TWO VIEW POINTS ABOUT EQ
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EMOTIONAL SKILLS MANAGERS SHOULD LEARN
EMOTIONAL COMPETENCY
EMOTIONAL MATURITY
EMOTIONAL SENSITIVITY
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I. EMOTIONAL COMPETENCY
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II. EMOTIONAL MATURITY
Self-Awareness
Developing Others
Delaying Gratification
Adaptability and Flexibility
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III. EMOTIONAL SENSITIVITY
Understanding Threshold of
Emotional Arousal
Empathy
Improving Inter-personal Relations
Communicability of Emotions
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The Empirical Research
A study of 80 Ph.D.’s
A study of Insurance Sector
A study of IAS officers
A study on stress and burnout
A study of different professions
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A study of 80 Ph.D.’s by EQ Consortium
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A STUDY OF IAS OFFICERS
After
studying 60 IAS officers of
Assam Cadre it was found that 77
% of them fall in the category of
Average EQ.
Only 15 % showed High EQ
(Prof NK Chadha, Psychology Dept, Delhi University)
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A STUDY OF STRESS AND BURNOUT
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Do different professions require different Levels
of EQ?
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SOME MYTHS/FACTS ABOUT EQ
Being EI does not mean a weak, submissive or
defensive personality.
Being highly EI does not not mean being extra
nice, polite or sugar coating your language
The females are NOT superior to males in
expressing/experiences emotions as most of us
tend to believe incorrectly. In fact, the research
shows that males are equally emotional when
compared to females.
There is no direct evidence to prove that EQ is
dependent upon heredity.
However, the environment does seem to
influence the EQ.www.schoolofeducators.com 32
Myths…..
Advocating EQ does not mean that we are
promoting low scorers or average IQ people.
Having average EQ is not bad or undesirable
Having high EQ is always welcome.
We are not negating the IQ. In fact a
combination of high EQ and high IQ would be a
most ideal personality. It would be a win win
situation.
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CAN EQ BE DEVELOPED?
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APPLYING EQ IN BUSINESS ORGANISATIONS
•Customer Service
•Hiring
•Turnover
•Training
•Corporate Culture
•Productivity
•Goal Setting
•Emotional Support
•Leadership
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CONCLUSION: Applying EQ makes you
feel comfortable within your own skin and
with people around you. You can also
understand what makes you incompatible
with certain people or jobs and learn ways
to deal with the emotional difficulties
ease. You can also understand the specific
feelings that cause you stress and learn
ways to become more at peace.
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QUOTES
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