Openuptime

Serial Uniqueness Errors

Managed Services Training

Course Written by: Dean Peasley v1.2 13/02/2007
 Contents
General Information 5
• Serial uniqueness explained, stock cycle & tables

Parts & Products 10

• Difference between Parts & Products & possible errors

Place ID Errors 16
• Using screens 040 & 041 to correct errors

Product Ineligible to Become a Part 24

• Linking Parts to Products using screen 018

Part is Already in In-Transit 27

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• Parts still linked on old RMA’s, screens 226, CTN089 & 093

Part Exists in Another Car Stock Location 41

• Removing parts from car stock location in screen 092

Useful Search Screens 48

• A look at some useful screens to assist with all processes

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 Building Information

Health & Safety

Fire Alarm

Toilets

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Smoking Areas

Mobile Phones

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 Delegate Information

We want to make sure that you get the

most from this course

•Your printed manual is yours, use it to make notes

•For additional notes, use the notepaper provided

•Feel free to ask the trainer questions throughout the course

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•Take part in group activities & practical sessions

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5
General Information

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 Serial Uniqueness… Explained
What is a Serial Uniqueness Error?

A serial uniqueness error is when a serial number is showing in

more than one location at the same time

What causes Serial Uniqueness Error?

When stock records are not cleared down through the stock
cycle correctly. i.e. a DEIN is not entered correctly or an RMA
is not closed down before the part is shipped back out

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How do we correct a Serial Uniqueness Error?

By removing the old record of where the serial number used to be

Before you change anything on the system, make sure that the
6 engineer is giving you the correct details
 Stock Cycle
It is important to understand the Stock Cycle when dealing with
Serial Uniqueness Errors

Parts

All non-serialised parts, normally indicated on parts usage by the

part line code PU

Products (also shown as Model ID)

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All serialised parts , normally indicated on parts usage by the
INST, DEIN, LOAN & BIFS part line codes

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 Stock Tables
It is imperative to know that stock is stored in 2 separate tables
on OpenUPTIME

SCC Stock
Place ID Stock
Oldbury Good &
Change Product List
(Customer Owned)
Eng Car Locations
(SCC Owned)

Mainly

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Usable Stock Un-usable Stock
Controlled by GOOD STOCK BAD STOCK
INST & DEIN

Controlled by
Maintained in
Screens
Screen 040
092 & 093
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 Screens
The following screens will be of use when clearing serial errors:

040 – Product Maintenance*

009 – Shipment Maintenance
018 – Part Maintenance*
333 – Product Maintenance* (View Only)

CTN089 – In-Transit Serial Search

226 – Part Disposition Enquiry
085 – Stock Enquiry
222 – Part Movement Enquiry

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223 – Part Movement Enquiry by Serial Number
555 – Product Movement Enquiry

092 – Add/Delete Stock*

093 – Transfer Stock

9 * High Level Screens

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Parts & Products

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 Parts & Products
When a new part number is set up on the system, we have to specify
whether the Part (non-serialised) will also be a Product (serialised)

If this is not done the system will assume that it is a non-serialised

part and will not allow any installs or deinstalls to be carried out.

You will see this error when trying to install the serialised item if the
part to product is not configured correctly

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 Part to Product
If the part is a product, all you need to do is activate the ‘Part
Becomes Product’ feature from screen 018

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Ensure that the “Part Becomes Prod” flag is ticked

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 Part to Product
Once the check box has been ticked, you have to specify the Model
ID that the part should point to

Click

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 Part to Product
You will see that you have the Part ID showing but no Model ID,

Enter the
same part
number here

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Note: If the Model ID is not recognised, it needs to be
set up on the system by TST Team
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 Part to Product

To continue, you must have the same part number in both fields

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Press F6 to accept and F6 again to Save

You should now be able to install the product on Parts Usage

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16
Place ID Errors

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 Place ID Errors

A Place ID error will occur when the serial number is still showing at
another customer’s site

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This error shows that S/N 8911CL925848, Model ID
102330332 is showing at Place ID 186969 (Danisco)

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 Place ID Errors
What causes this?

The serial number that you want to install or de-install is still

registered at a different Place ID from a previous call or if the
customer has moved the unit themselves to another address

User logs a call at ACME

S/N JKL123 Customer then London for S/N JKL123
Installed at sent S/N JKL123 & eng removes it from
ACME Belfast to another branch site
on OUT

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ACME ACME OUT still thinks that the
Belfast London product is installed at Acme
Belfast and shows a Serial
Uniqueness Error when
trying to do a DISP ONLY

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 Correcting Place ID Errors
How do we correct this error?
To correct this type of error, all you need to do is move the
product from the current Place ID to the Place ID on your call

From the error message, make a note of the following information:

Place ID

Serial Number

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Model ID/Part Number

Then make a note of the Place ID in screen 003

…and go to Screen 040

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 Correcting Place ID Errors

Enter the
Serial Number

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Click Find or Press F3

This will search for this serial number at all Place ID’s

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 Correcting Place ID Errors

Your search results will show as below:

Serial ID

Current Location

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Model ID

Click the grey box on the left of the line that you need to amend

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 Correcting Place ID Errors
This will take you into Screen 041

Current Place ID

Model ID

Serial ID

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Remove the Place ID from the ‘Owned By’ & ‘Located At’ fields

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 Correcting Place ID Errors

Type the Place ID

from the call in
both boxes

Press F6 to Save

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ALWAYS click on
Keep ID’s

The serial number will now be showing on the ‘Change

Product’ list and you can DEIN the product as normal

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 Product Ineligible to
Become a Part

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 Ineligible to Become a Part…
When attempting a De-Install, you may see this message:

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This indicates that Part to Product was not set up prior to the
Serial ID record being created.

To fix this error, go to screen 040

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 Ineligible to Become a Part…
In order to complete a DEIN, both the Model ID and Part ID fields
must be populated

Simply copy the

Model ID number
into the Part ID field

Tick

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“Prod becomes Part”

Press F6 to Save

NB. When reattempting the DEIN, you need to select the S/N
from the ‘Change Product’ list again to ‘reset’ the record
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Part ‘In-Transit’

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 Understanding ‘In-Transit’
When a part is shipped out, Stores have 2 shipping options:

Ship the part directly into the desired location

Ship the part ‘in-transit’ so the receiving location has to receive
the part in Screen 014

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All RMA’s also have to be received into Dtrash/Workshop using
Screen 014

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 ‘Part In-Transit’ Errors
An ‘In-Transit’ error indicates that the product exists elsewhere
either on an RMA or on it’s way to another stock location.

To establish exactly where the problem lies, you first need to

access screen CTN089.

This screen will show

if the Serial Number is
in Transit and to what

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location

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 ‘Part In-Transit’ Errors
Enter the Serial ID

Press F3
to Search

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 ‘Part In-Transit’ Errors
Once you have established that the Serial Number you need is
‘In-Transit’, go to screen 226

Screen 226 will show the exact Ship ID or RMA

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 ‘Part In-Transit’ Errors
Enter the Serial ID & Press F3

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Part ID Serial ID Request ID Shipment ID RMA ID

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 ‘Part In-Transit’ Errors

Firstly, try clearing the Ship ID, this will normally clear 90% of errors

Make a note of the Ship ID and go to screen 009

Enter your Ship

ID and press F3

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 ‘Part In-Transit’ Errors

Click OK

To remove this
record, hold down
Shift and press F12

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 ‘Part In-Transit’ Errors

By deleting the Ship ID, you will move the Serial ID back to the
location where it was shipped from

e.g.

RMA raised Part ‘In- Ship ID

using WAT187 Transit’ to Deleted using
Car Stock Oldbury Dtrash Screen 009

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Part will move back

This could be either GOOD or BAD stock

You then need to move the stock back to a Car Stock Location

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 ‘Part In-Transit’ Errors
Your Serial ID will now be showing in an ‘Un-usable’ Location
You have to make it show in a Usable location

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Make a note of the Serial ID, Part ID and Location
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 Screen 093
To make an ‘Unusable’ part ‘Usable’ use screen 093

Adjustment Reasons

TRNFR-GOOD
TRNFR-BAD
GOOD-BAD
BAD-GOOD

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Select BAD-GOOD to move Unusable stock to Usable Stock

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 Screen 093
Enter the following information:

Part ID

Quantity

From Place

Enter the Location that

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you want to Transfer
the part to

(this must be an SCC Stock Location)

Enter a Reason including the Call Reference

Press F6 or click OK
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 Screen 093

Double-click on the
correct serial
number

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A ‘*’ will appear
Press F6

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 ‘Part In-Transit’ Errors
The Serial Number is now showing in the Stock Location that you
specified when using Screen 093

If you need to DEINSTALL the serial number from a site, you need
to first INSTALL it
(NOTE: this may leave 2 x INST codes – This is normal practice)

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2 INST codes

1 DEIN code

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 Part Showing in
Another Car Location

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 Car Stock Errors

If a Serial Number is showing in another car stock location, it could

be due to 2 problems:

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The part has not been moved correctly from bad stock
(refer to previous section on using screen 093)

The previous RMA for this serial number has not been completed
correctly

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 Car Stock Errors

This error appeared when attempting a DISP ONLY

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In order to bypass this error, you need to remove the record
showing in this car stock location

Make a note of the Car Stock Location, Part ID & Serial ID

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 Car Stock Errors
You remove a record from a Car Stock Location, you need to go to
screen 092

You should only delete stock

from an engineer’s car location
if the error has appeared when
trying to create a RMA.

If you are attempting to INSTALL

a product, you must refer the

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engineer back to the branch to
resolve the issue

!! This is a High Level Maintenance Screen !!

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 Car Stock Errors – Screen 092
Choose your adjustment reason from the list below:

GOOD-OUT - Deletes stock showing as Usable

GOOD-IN - Adds Usable Stock
BAD-IN - Adds Unusable Stock
BAD-OUT - Deletes stock showing as Unusable
GOOD-BAD - Makes Usable Stock Unusable
BAD-GOOD - Makes Unusable Stock Usable

GOOD = USABLE BAD = UNUSABLE

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NOTE: If you are attempting to create a DISP ONLY and getting a
serial uniqueness error, you should be removing bad stock from the
car stock location (BAD-OUT)

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 Car Stock Errors – Screen 092

Enter your Adjustment Reason

Part ID

Quantity

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 Car Stock Errors – Screen 092

Enter the car stock

location that
appeared on the
error

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ALWAYS update this screen with a brief
explanation and the call reference number Press F6 to Save

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Useful Search Screens

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 Checking Stock – Screen 085
To check stock locations and availability use screen 085

You can also access this screen from the Or click Options and
003 screen Click on Usage and then then Part Locations
Part Locations

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 Checking Stock – Screen 085
Searches can be done by Part ID or by Location

Enter the Part number

Place ID is the Region

or Eng No.
e.g. Birmingham or BIR012

Location will be GOOD

for good stock or CAR

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for car stock

Click OK to search

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 Checking Stock – Screen 085
Part Number Description Quantity AvailableLocation

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For more information, click

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 Stock – More Info

Part ID & Location Details

If the part is serialised, click

here to view Serial Numbers

Click either
Requests, Expected
Receipts or Orders
to view stock on

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order

To toggle between Usable & Unusable stock, click

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 Part Enquiry – Screen 222
This screen shows the history of all part movements on OUT

If you add, move or

delete parts, it will
show in this screen

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 Part Enquiry – Screen 222

You can search by

Part ID or
Place ID & Location

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If you know the person who moved the part,
you can enter their ID here

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 Movement History – Screen 222
If more than 1 record is found, use the scroll bar on the right-hand side

Location
Details

Quantity
Details

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User
Details

Misc.
Details

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 Movement History – Screen 223
Screen 223 allows you to enter more search criteria to trace part
movements

Serial ID

Transaction

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Type:
ADD
DEL

User ID Transaction
Date
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 Movement History – Screen 555
Screen 555 shows all the product history
(i.e. serial numbers attached to contracts)

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Enter Serial number and press ‘Search Serials’

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 Important!

Stock movements and deletions can cause major problems if not

done correctly…

If you have any doubt about what you are doing or something is
not going to plan, always speak to Business Systems (720 3171)
or e-mail OUT.Problems@scc.com

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