ACTION STATUS CODES AND MEANINGS

QUEUE ACTION STATUS DEPARTMENT Contact MEANING

FIELD BIFS NO LOAN REQD WORKSHOP TBC - 730 4502 CUSTOMERS EQUIPMENT IS IN FOR REPAIR, NO LOAN REQUIRED

Julie Ashton - 730 4525

FIELD CONTRACTS CONTRACTS TO VALIDATE EQUIPMENT IS COVERED
Hazel Wilson - 730 4513
CUSTOMERS EQUIPMENT IS IN FOR REPAIR & AN SCC LOAN HAS
FIELD LOAN INSTALLED,OP WORKSHOP TBC - 730 4502
BEEN INSTALLED
FIELD PART REQUIRED TST Matt Trodden - 730 4623 FURTHER PARTS ARE REQUIRED FOR THIS INCIDENT

John Barrett - 730 4749 PART REQUIRED BUT NO STOCK AND UNIT OUT OF WARRANTY.
FIELD PURCHASING PURCHASING
Norma Shaw - 730 4614 PASSED TO PURCHASING TO BUY
TECHNICAL SUPPORT INCIDENT ESCALATED TO RAPID RESPONSE
TECHSUPP RAPID RESPONSE Rob Brown - 730 4550
(RAPID RESPONSE) (NEEDS AUTHORISATION FIRST)
CUSTOMERS EQUIPMENT HAS BEEN REPAIRED AND NEEDS
FIELD RETURN AFTER SERVICE CO-ORDINATION Co-ordination - 0845 6012548
RETURNING TO SITE

FIELD TO BE ASSESSED TST Matt Trodden - 730 4623 VETTINGASSESSING

FIELD VISIT REQUIRED CALL CO-ORDINATION Co-ordination - 0845 6012548 ENGINEER VISIT REQUIRED
EQUIPMENT IS COVERED UNDER WARRANTY AND PART IS BEING
FIELD WARRANTY WARRANTY Sam Cowdrill - 730 4209
ORDERED FROM MANUFACTURER UNDER TERMS OF WARRANTY
CUSTOMER HAS DELAYED THE INCIDENT or WAITING FOR
FIELD WITH CUSTOMER VARIOUS Various
CUSTOMER RESPONSE
WORKSHOP INCIDENT (i.e. CUSTOMER DOES NOT HAVE A FIELD
WORKSHOP ANY WORKSHOP TBC - 730 4502
CONTRACT OR INCIDENT IS CHARGEABLE)

Managed Services Training

v8.0 08/02/2008