I’ll call you later.

Let’s talk
Today, we will learn the expressions
to use when talking on the telephone.
Why do you use the phone?
We use it to talk to friends,
family.
We use it to make reservations
We use it to make appointments
This man could be
calling a doctor, a
hotel or a friend.
So, who do you call
on the phone?
 The steps:
Callers introduction: callers should
always identify themselves.
For ex: “Hello, this is Ken”
Callers purpose: Why are you calling?
Ex: “Could I speak to…?”
Answering the phone: The person who
answers should always say “hello”.
Also the receiver of the call should ask
who is calling if they do not know the
person. Ex: “Who’s calling please?”
or “Who may I ask is calling?”
Other useful expressions:

Hello, is Jim there please?

Could I speak to Jim please?
Speaking
This is Jim, who’s calling? (this is
formal)
Now lets listen to a sample phone call
AB what’s going on?
Not much, just taking it easy today.
Work’s been killing me lately.
What do you say we head
downtown and grab a coffee at the
Starbucks near plaza 66.
I’ve had way too much caffeine
lately. I wouldn’t mind grabbing
something to eat though. Would
you be up for that?
It’s a nice day today, so we could
get something at Element Fresh
near the Portman. They’ve got a
patio so we could sit outside.
 Sure, do you want to workout
after?
I’ve already gone. Wasn’t great
though. 6 out of 10 at best.
Just come with and do some
cardio. I think you could afford to
shed a few more pounds.
We’ll see. Let’s meet at Element
at 2.
K, later.
 Here’s another. Repeat after me.

Dominoes pizza. How may I help

you?
I’d like a large pepperoni pizza, and a
large bottle of pepsi.
Your address please.
123 Sunnyside rd.
Ok, that’ll be $11.Your pizza will arrive
in 30 minutes. Thank you for calling
Dominoes Pizza.
How bout another.
Dr. Jones’ office.
Hello, I have a toothache, I’d like to
make an appointment.
Sure. What time would be good for
you?
Is the doctor available this morning?
I’m sorry. He’s quite busy. How about
this afternoon.? He’s free at 1.
Ok. That will be ok.