ENGIE Cofely

Robert White
Head of Energy & Smart Building Solutions
ENGIE Cofely
rwhite@cofely-besix.com
M. +971 54 309 8671

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 ENGIE Cofely

“Accelerated FM Services through

the use of emerging technology”
Accelerated FM through the use of emerging technology

Over the past 20 years the use of Advanced Analytics has expanded
exponentially and is expected to reach 35ZetaBytes by 2020.

This data explosion, combined with affordable IoT and Advanced Analytics is
gaining momentum towards adopting the technology within the FM industry.

What are the opportunities and challenges for Facilities Management and how
can stakeholders benefit of it?

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Accelerated FM through the use of emerging technology
Traditional/industrial process
Command & Control
Division into various expert tasks with substantial
amount of coordination and management
Directive
Task-oriented with focus on outputs
Specialized roles and responsibilities
Manual standardized and documented processes
Outsourced or silo-ed IT resources
Focus on removing predicaments and variability
Cost optimization budgeting
Digital world
Plan, do, check, adapt
Value driven cooperation with self-organizing team
with a focus on interactions between IT and Business
 Adaptive
 Goal-oriented with focus on outcomes
 Empowered and self-organized teams
 Automated situational way of working
 Business driven collaboration
 Embrace complexity and variability
 Performance-oriented budgeting
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Emerging technology & FM
What emerging technologies are considered as key differentiators?

INTEGRATED FACILITY MANAGEMENT CAPABILITIES - UAE

Emerging technologies? Key differentiators?

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Emerging technologies? Key differentiators?

JONES, LANG LASALLE

Results of literature* review:

FROST & SULLIVAN

ERNST & YOUNG
 IoT
 Big Data

VERDANTIX
 AI

MEFMA

CBRE
IFMA

RICS
Technology
(Industrial) Internet of Things (IoT) / Internet of Buildings (IoB) x x x x x x x x
Big Data & Advanced Data Analytics x x x x x x x x
Artificial Intelligence / Machine Learning Algorithms x x x x x x x x
Building Information Modelling (BIM) x
Augmented Reality (AR) x
Robotics & Drone Technology x x x x x
Computer Aided Facility Management (CAFM) x
Smart Mobility Solutions x
*published between 2016 and 2018

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Emerging technologies? Key differentiators?

“Internet of Things” can be

described as a constellation
of inanimate objects that
allow remote monitoring,
control an linking to the
internet through built-in
wireless connectivity
(Mossberg, 2016).

Source: www.statista.com

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Emerging technologies? Key differentiators?

“Big Data” is the generic

term for large volumes of
structured and non-
structured data, inundating
the business on a daily basis
(SAS Institute, 2019).

2000
 Volume
 Variety
 Velocity

2019
 Variability
 Complexity

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Emerging technologies? Key differentiators?

“Artificial Intelligence”
Technology able to analyze
and predict scenarios based
on large amounts of data
(Le, 2016).

Ultimate goal is “Zero User

Interface”

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Emerging technology & FM
What are the opportunities such technologies may bring for FM?

INTEGRATED FACILITY MANAGEMENT CAPABILITIES - UAE

Opportunities for FM?

To enable strategic
decisions and planning,
the facility manager requires
being aware of various
parameters to determine the
“condition” of each facility
(IFMA, 2009)

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Opportunities for FM?

 Reduction of spend on  Better decision making

FM Service Delivery  More effective use of facilities
 Better asset use pattern identification and
 Reduction of spend on forecasting
Utilities  Better maintenance programs
 Better building designs
 Flexible (central/remote) management
 Increased sustainability
 Personalized/customized user experience
 Better customer relations
 Provide competitive edge

Strategic FM through data driven decisions

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Emerging technology & FM
Expected challenges implementing such technologies may entail?

INTEGRATED FACILITY MANAGEMENT CAPABILITIES - UAE

Expected challenges?
ICT
 Timely data processing
for real time systems
 Data Security
 Cyber Security
 Data compatibility issues
 Product fragmentation
 Lack of specific FM tools
 Effective integration of
unstructured data for
disparate sources
External
 Ethical issues & privacy
 Data protection act
 Bias in data capturing and
presentation
 Lack of evidence for use
within FM
Internal
 Obtain real value of
extensive amounts of
volatile data
 Lack of knowledge and
skill
 Consistency in data
measures and analysis
 Low maturity
 Short term thinking in FM
industry
 Lack of collaboration and
data sharing among
organizations
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Emerging technology & FM
Case Studies

INTEGRATED FACILITY MANAGEMENT CAPABILITIES - UAE

Case Study

 AI / machine learning based

risk scores at 99% accuracy

 Real time asset monitoring

and increased reliability

 FM costs lowered by 8%
through predictive
maintenance planning

 Optimized assigning of
resources (location, skill set,
time, risk)

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Case Study

• 12.4% net RoI through

predictive analytics and
optimization

• 80% accurate forecasts with

tailored machine learning

• Automated FM through
predicting loads dynamically

• Optimized demand across

buildings

• Streamlined reporting for

quarterly/annual reviews and
financial audits

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Yassine Lafhail
Business development Manager
ENGIE Cofely Kuwait
Yassine.lafhail@engie.com
M. +965 973 811 63

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