PLAN AND DEVELOP CHANGE MANAGEMENT

STRATEGY
Goals:

■ Goal A:
Implement PDA/ GPS usage on truck fleet (productivity function).
■ Goal B:
Implement 1 person/truck policy using automatic lift gates
How to implement?

■ Trucking team will need to learn how/why to use PDA/ GPS

productivity function.
■ Operational manager will need need to incorporate productivity
information into reporting. Will need to manage operational aspects of
PDA/GPS usage. Will need to enforce compliance.
■ Operational manager will need to manage operational aspects of one
person trucks. Will need to coordinate large team.
Cost-benefit analysis

■ The change management strategies can cost around $19,800 if implemented this
year. Benefits includes:
1. Increased productivity
2. Increased efficiency and speed of services
3. Increased sales and market share
4. Attractive to customers
■ If not implemented there are no benefits.
Risk analysis

■ Following are the risks identified

1. Lack of trust regarding use of productivity data. Refusal to
implement.
2. Refusal to implement one person per truck policy.
3. Industrial action
The impact of these risk is really high.
Strategies to mitigate risk
■ Communications and training to specifically address issue and allay
fears.
■ GM/ other managers to attend training to demonstrate manager’s
commitment to truckers.
■ Create open and transparent communication with all staff
■ Benefits to business from opportunity to expand stressed. Positive
implications for job security in a competitive environment stressed.
■ Stress ability to communicate with other truckers not affected (use of
hands free) to maintain sense of team that truckers may value.
■ Safety stressed.
■ Benefits to truckers
Reporting- measurement of success

■ Goal A/B achieved by first quarter. (Trucking operational manager to

report on productivity function use or non-use by truckers).
■ Feedback from impacted employees regarding the effectiveness of the
change program.