MSC 422 : TOTAL QUALITY MANAGEMENT

• ABDULLAH AL MEHEDI 15104003

• ASHISH BHUIYAN 16104068
• RAQEEB 17104010
• SAFKAT SHADY SADIQUE 14204001
CASE: BAYFIELD MUD COMPANY

• 50-pound bag of treating agents

• Client: Wet-Land Drilling
• Bags were short weight by 5%
• They investigated the average weights
 Specification: 49.796 + 2.352
Morning Shift
56

54

52
Weight(kg)

50

48

46

44

Time

Smallest Largest LCL UCL μ

 Specification:48.938 + 2.352
Afternoon Shift
56

54

52

50
Weight(kg)

48

46

44

42

40
2:00:00 3:00:00 4:00:00 5:00:00 6:00:00 7:00:00 8:00:00 9:00:00 2:00:00 3:00:00 4:00:00 5:00:00 6:00:00 7:00:00 8:00:00 9:00:00 2:00:00 3:00:00 4:00:00 5:00:00 6:00:00 7:00:00 8:00:00 9:00:00
PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM PM
Time

Smallest Largest LCL UCL μ

 Specification:48.654 + 2.352
Night Shift
54

52

50
Weight(kg)

48

46

44

42
10:00:00 11:00:00 12:00:00 1:00:00 2:00:00 3:00:00 4:00:00 5:00:00 10:00:00 11:00:00 12:00:00 1:00:00 2:00:00 3:00:00 4:00:00 5:00:00 10:00:00 11:00:00 12:00:00 1:00:00 2:00:00 3:00:00 4:00:00 5:00:00
PM PM AM AM AM AM AM AM PM PM AM AM AM AM AM AM PM PM AM AM AM AM AM AM
Time

Smallest Largest LCL UCL μ

RECOMMENDATION

• Training Employees
• Investigate the weight scale
• Supervision of night shift employees
• Hire quality control expert
• Continuous improvement
CASE: WESTOVER ELECTRICAL INC.

• Manufacture wire windings in making electric motors

• Problems: increasing rejection of products
Description of failure winder 1 winder 2 winder 3

Abraded Wire 3 2 76

Broken Leads 62 2 2

Failed Electrical Test 1 3 62

Wrong Wire 2 19 1

Bad Wind 3 7 0

Twisted Wire 5 4 0

Wrong Core 1 5 1

Total 77 42 142
 Total Failures
90

80

70

60
No. of defects

50

40

30

20

10

0
Abraded Wire Broken Leads Failed Electrical Test Wrong Wire Bad Wind Twisted Wire Wrong Core
Defect types

winder 1 winder 2 winder 3 Total

 Count chart control: 0 – 114.982
Count Chart

140

120

100
No. of defects

80

60

40

20

0
winder 1 winder 2 winder 3
Winder

c c-bar LCL UCL

RECOMMENDATION

• Abraded wires defects & Failed Electrical Tests in winder 3

• Replace winder 3
• Investigate the problem with broken leads in winder 1