Modicare Distribution Point
Eligibility
• Consultant can apply for DP once
he reaches 13% (Associate
Supervisor Level)
• DP form to be filled with Trade
deposit of INR1.75 Lacs and
Security of INR25000.
• DP to be operated from approved
location only.
• KYC/PAN/NEFT is mandatory to
be updated and approved.
Purpose Benefit
• To service Downline and • 3-4% subsidy.
Crossline consultants. • Service Point for Network.
• To have Modicare • Income on personal
consumption.
presence across PAN
India.
• Rewards associated with DP
• Immediate availability of Survey Program.
Products.
• Participate and opportunity
to win in any DP exclusive
• Modicare Authorised Trip/Contest.
Distributor Point.
• Your DP would be displayed
on web and would be
marked certified with your
Survey Rating once you are
trained.
 Who are we as DP?

• DP is not and shouldn't be considered as a retail store

Retail
Store

• We are consultant first.

• Our core business is Multi-level Marketing.
MLM • As DP Owners, we need to increase our network and earn extra
Business income by servicing our downline and crossline.

• Online selling of Modicare Products is prohibited and breach of code

E- of ethics.
Commerce
 Self Stock

• The Zero BV stock/Trade stock purchased is self stock.

What is Self • Self stock should be updated before the first billing.
Stock • This is the physical stock available with DP.

• Acknowledgement of receiving Trade Stock in correct

quantity.
• Bill from Self Stock if product not available in MSC or
Benefits Warehouse.
• Any change in price of products would benefit the DP.
• Any product return at closure can be done from updated
self stock only.

• DP DashboardMy ShoppingUpdate My DP self Stock

How to update and click on each product as an acknowledgement and
press update.
 Code of Ethics

1. Refrain from giving generic bill.

Generic 2. Always provide original
1. Always Bills invoice/bill.
promote/disp
lay Modicare
approved
offers only.
Breach of Price 1. No undercutting,
discounts or
2. No special or
extra offers to
offers Integrity change in price
be promoted allowed

1. Ensure to complete
loyalty billing as per
commitment. 1. Always service
Loyalty crossline consultants.
2. Loyalty miss of Poaching
consultant due DP’s Miss 2. Poaching/Enticement
fault would bear direct is prohibited.
liability
 Code of Ethics

Provide offer 1) Always Provide Offer Products only.

products 2) No Interchange of Products
permitted.

1) Selling any 1) Operate from

competition Selling Non-
Approved Approved Location.
Company products Modicare
Location
is not allowed. Products 2) Change in location
E.g. Amway, require approval
Oriflame, Patanjali from Modicare.
.

1) Always redeem coupon Refusing 1) Do not refuse service

Coupon
after taking consent from Service to to any crossline
Redemption
consultant. cross line consultant.
 Code of Ethics Cases

Generic Bills Unauthorized Offers Price Integrity

Note- Breach of COE would lead to issuance of Show cause Notice
and even can lead to Suspension /Termination on multiple
defaults or severity of issue
 Code of Ethics Cases

Deceiving Promotion Undue Offers Joining/Working with

. Competition Organisation
 Steps to Receive Order

Intact Shipment
Mentioned
Damage/shortage
on POD and Click
Photo
Take Open Delivery
if Box is Damaged
Always Sign &
Mention Date,
Always Verify No of Time, Condition on
Boxes POD

Contact Azadi Call

Ensure all boxes are
Center or Support
poly wrapped
within 48hrs

Damaged Shipment
How to Receive Order and Escalation
 Address Update for better Delivery
Format Example
House No ,Flat Number, Building Name A-205, Natasha Apartments
Street Number, Street Name/village 2, Inner Ring Road
Landmark Near Royal oak international school
CITY BANGALORE
District BANGALORE
State Karnataka
Postal code (Pin code) 583130
Contact details /Mobile No 9654834311
Alternate Contact details 9868573439
• Ensure correct Pincode is provided for quicker delivery.
PINCODE • In case Pincode is unserviceable then delivery time would be more.

• Always provide nearest Landmark to identify your address easily.

• Landmark can be any School, Hospital, Monument, Temple or any famous
LANDMARK
place/structure nearby.

• Alternate helps to reach you if primary number couldnt be contacted.

ALTERNATE
• Alternate number would be printed on Packing list for courier boy ‘s reference and
NUMBER ease.
 Escalation Process
In case of any query related to Order/Delay/Shortage/Damage, please click on
Contact Us Tab . Here you can find all the details that are required to raise
your concern with all important contact details
Contact Us Tab
Order Cancellation Process at Warehouse

3) Order would be
1) Fill Cancellation 2) Write to Support
cancelled if not
Form with ID Proof & copy DP Executive
dispatched from
(Available Online). in the mail.
Warehouse

5) Once cancellation
4) No cancellation 6) Order processed
is done, M-wallet
effective 25th of each from self stock can’t
would be credited
Month. be cancelled.
back
 Flow of DP Operations

DP BILLING
COE AND REFRAIN
CONSULTANT (3 MODES TO FROM POACHING
PROCESS)

MAINTAIN DP
SURVEY/INCREASE TIMELY BILLING &
BRANDING/PRODUCT
ZERO BV STOCK LOYALTY
DISPLAY
 DP Enhancement

 DEMO- DP’s can check the DEMO’s available on

dashboard for any assistance.
 Maintain Zero BV Stock- DP’s need to maintain
minimum self stock at all times (50,000 for DP started
with 1.75 Lacs Trade and 15,000 for DP started with
50,000 Trade)
 DP LMS- A DP Learning Module is set to be available
soon that will educate DP’s on all processes online.
 WEB DP Operating Set- A complete WEB DP Operating
set will be available for purchase that will enhance
branding would guide DP’s to build a stronger network.
 DP Enhancement

 FSSAI- All WEB DP to procure FSSAI if annual sales

in Food and Beverage crosses 12 Lacs.
 GST- WEB DP’s need to consult their CA for any
query related to GST and procure it accordingly.
 E-Way Bill- WEB DP’s to ensure that E-Way bill is
generated if total goods value in self pick up is more
than permissible value of state.
 WEB to SR- We are brining a new way of raising
queries to Modicare which would assist our DP’s on a
click of a button.
Product Display
 Survey & Certification

All Trained DP’s would be marked Certified on A DP exclusive survey program is

Web with their Star Rating as per Survey. launched to reward the Best DP’s
across India.
 Survey Rating & Certificate

Star Rating to be published on Web Top rated DP to be recognised

 Tip of the Day

Note- Every Monday and Thursday a Tip of the Day is shared with Leaders in
order to facilitate all our consultants to use best ways to run their Business.
 DP AUDITS

1) Monthly Audits would be conducted by DP

Executives.

2) Audits would be recorded to ensure basic

procedures are followed at DP.

3) In case of Non-compliance, show cause/

Warning letter would be issued
 Contact us

For any issues contact us on below: Note- For any Operational

related issue (Shortage/Damage etc. report us within 48hrs
only).

SUPPORT-MODICARE@MODI.COM
AZADI CALL CENTRE 180030012999
1) You will receive an SR (Service Request) number after reporting.
2) Please always provide SR number for reference.
3) Please give minimum 72hrs for us to respond you back.
4) Do not write repeatedly on same subject as it leads to duplication of SR.
5) Any case would only be resolved on the basis of SR number.
 THANK YOU

SOCH BADLO..KHUDKO BADLO..DUNIYA BADLO