Business

Etiquettes
The secret behind success
 What is Etiquette?
Etiquette can be defined as the forms,
manners and ceremonies established by
convention as acceptable or required in
social relations, in a profession or in
official life.
 Agenda
• Greeting Etiquette
• Mastering the Handshake
• Dress Etiquette
• Telephone Etiquette
Greeting Etiquette
 Greeting the Visitor
• Stand up when a visitor enters the
room or you are being introduced

• Shake hands

• For a female client, her prerogative to

initiate the handshake

• Invite the visitor to sit down, then sit

down yourself.

• When visitors leave, show them out, to

the reception / elevators.
 When you are a visitor !
• Don’t be late
• In the office, wait for the host to tell you where to sit
• Put briefcase / handbag on floor next to you.
• Last few words - “Thank you Sir, for your time and
attention. Good day”
• Send thank you note within 24 hours
• If meeting is less than 30 minutes, politely refuse tea, unless
it arrives unasked
• Politely say No, to an offer for cigarette
Mastering the Handshake
The Pull-In
The Two-Handed Shake
The Topper
The Finger Squeeze
The Palm Pinch
The Limp Fish
The Proper Handshake
• Firm, but not bone-
crushing
• Lasts about 3 seconds
• May be "pumped" once or
twice from the elbow
• Is released after the shake,
even if the introduction
continues
• Includes good eye contact
with the other person
• Hold your drink in your
left hand to avoid a cold,
wet handshake
 A Good Conversationalist:
• Is polite
• Is a good listener
• Puts others at ease
• Can discuss numerous issues
• Asks good questions
• Never interrupts
Dress Etiquette
 Men
• Conservative suit - two piece suit & tie, conservative
& solid color.
• Long sleeve shirt.
• Avoid bow ties. Wear a conservative tie.
• Dark shoes & dark socks.
• Avoid beards & mustaches. (if you cannot help the
moustache, make sure it is well trimmed).
• Get a hair cut. A short and conservative style is best.
• Do not wear any earrings.
A bit Casual Good for
Corporate Gathering
 CORPORATE CORPORATE
FORMAL ATTIRE CASUAL ATTIRE
 Women
• Conservative business attire : A dark coat and
skirt/trousers or a plain saree / salwar kameez
• Coat/trouser colors : Black, gray, dark blue
• Shirt colors : white and pastels
• Saree/ Salwar Kameez : small, delicate colors that
do not distract. Sober, light colors are the
preferable ones
• Shoes : closed toed, conservative low heels (max
of 2.5 inches)
• Limit jewellery to one wedding ring and one set of
earrings
Dress for Success
Telephone Etiquette
 Telephone Etiquette
Cellular Phones

• Turn OFF cell phones during ALL meetings. (If

expecting emergency call, notify meeting participants
in advance.) OR put on a silent mode.

• Cell phone calls should be brief.

• Remove yourself from the presence of

others when making a cell phone call
 Telephone Etiquette

• Answer promptly (before the third ring if

possible).

• Before picking up the receiver, discontinue

any other conversation or activity such as
eating, chewing gum, typing, etc that can be
heard by the calling party.
 Telephone Etiquette
• Speak clearly and distinctly in a pleasant tone
of voice.
• Use hold button when leaving the line so that
the caller does not accidentally hear
conversations being held nearby.
• When transferring a call, be sure to explain to
the caller that you are doing so and where
you are transferring them.
 Telephone Etiquette
• Remember that you may be the first and only
contact a person may have with your
department, and that first impression will stay
with the caller long after the call is
completed.

• If the caller has reached the wrong

department, be courteous.