Change Management

Aiman Amjad roll no: 320015

Rimsha Sajjad roll no: 3200
Definition

Change management is the discipline that guides how we

prepare, equip and support individuals to successfully adopt
change in order to drive organizational success and outcomes.
There is a beautiful saying:
Organizations do not change, people do.
Objectives of change management
• Respond to the customer’s changing business requirements
• Respond to the business and IT Requests
• Ensure that changes are recorded and evaluated.
• Configuration items are recorded in the Configuration Management
System
• Optimize overall business risk
• Changes should be managed to Optimize risk exposure
Levels of change management
• Individual Change Management
Individual change management requires understanding how
people experience change and what they need to change
successfully.
• Organizational/Initiative Change Management
Organizational or initiative change management provides us
with the steps and actions to take at the project level to support
the hundreds or thousands of individuals who are impacted by
a project.
• Enterprise Change Management Capability
Enterprise change management is an organizational core competency
that provides competitive differentiation and the ability to effectively
adapt to the ever-changing world
Types of Change Management

• Developmental change management

• Transitional change management
• Transformational change management
• Exceptional change management
• Incremental change management
• Pendulum change management
• Paradigm change management
• Evolutionary change management
• Revolutionary change management
• Directed change management
Change Management Process
• Urgency Creation.
• Build a Team.
• Create a Vision.
• Communication of Vision.
• Removing Obstacles.
• Go for Quick Wins.
• Let the Change Mature.
• Integrate the Change.
Elements of successful change management
process
• Readiness Assessments
• Communication and Communication Planning
• Sponsor Activities and Sponsor Roadmaps
• Change Management Training for Managers
• Training Development and Delivery
• Resistance Management
• Employee Feedback and Corrective Action
• Recognizing Success and Reinforcing Change
• After-Project Review
Examples of Change Management

• British Airways
• Netflix
• Lego
• Domino’s Pizza
• A Regular Church
• Nokia
• Coca-Cola
Merits of change management

Increasing project return on investment

Minimizing disruption
Building employee morale