2016

The Malcolm Baldrige

National Quality Award

Baldrige Performance Excellence Program | 2016

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

About the Award

• Presidential award
• Created in 1987 by Public Law 100-107
• Highest level of national recognition for
performance excellence
• Traditionally presented by the
President of the United States

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Why Apply?
• Improve performance and achieve
world-class results
• Seek “the most cost-effective, value-added
business audit available anywhere”
• Objectively clarify your organization’s strengths
and weaknesses

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

This year’s [Baldrige Award] recipients have

shown how quality, innovation, and an unending
quest for excellence help strengthen our nation
and brighten the future of all Americans.
—President Barack Obama

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

The Feedback Report:

Your Greatest Benefit
• Written assessment of strengths/
opportunities for improvement
• Compiled by a team of expert examiners
– Key themes (summary)
– Organization-specific comments in 17
areas
– Individualized scoring information
– Scoring distribution
Baldrige Performance Excellence Program | www.nist.gov/baldrige
 2016

Eligibility Categories
• Manufacturing ● Education
• Service ● Health care
• Small business ● Nonprofit

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Eligibility Conditions
• Headquartered in the United States
• Existed for one year
• Operational practices available for examination
• Able to share information on Baldrige Criteria
categories
• Other sector-specific requirements

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Eligibility Conditions
• In the past 5 years:
o Top-level award from an Alliance for Performance
Excellence member program, or
o National process and results band numbers total
8 or higher, or
o National program site visit
or
• ≥ 25% of the workforce outside the home state
or
• No Alliance program available
or
• Submit additional eligibility screening materials

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Baldrige Award Calendar

February Eligibility certification

April–May Award applications due
June–November Applications reviewed
November Award recipients announced
April Award ceremony
Quest for Excellence Conference

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

How to Apply
1. Certify Your Eligibility 2. Submit an Application
● 6 categories ● Respond to the Baldrige
● Nomination of Criteria (50 pages)
examiner ● Application fee
● Fee: $360 (sliding scale)
● Site visit fee, if selected
(sliding scale)

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Review of
Award
Applications

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Role-Model Determination
• Purpose of determination
• Records check

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Board of Examiners
• Volunteers
• “Backbone” of Baldrige Program
• Evaluate award applications
• Serve as ambassadors

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Applications by Award Category

’15* ’14* ’13* ’12* ’11 ’10 ’09 ’08 ’07
Manufacturing -- -- -- 1 2 3 2 3 2
Service -- 1 -- 3 3 2 4 5 4
Small business 2 -- -- 2 2 7 5 7 7
Education 4 2 2 3 8 10 9 11 16
Health care 12 12 15 25 40 54 42 43 42
Nonprofit 4 6 5 5 14 7 8 16 13
Total 26* 22* 22* 39* 69 83 70 85 84

*New eligibility rules limited applications.

Baldrige Performance Excellence Program | www.nist.gov/baldrige
 2016
Band 1988/89 1990 1991 1992 1993 1994
0-125
126-250
0
1
0
7.2 13.2
2.8 0
12
2
8 Scoring of
2
10
251-400 9 18.6 35.8 30 24 28
401-600
601-750
43 52.6
33 19.6 14.2
34 40
18
47
19
Applications,
50
10
751-875
876-1000
14
0
2.1
0
0
0
0
0
0
0
1988–2007
0
0
Band* 1995 1996 1997 1998 1999 2000 2001 2002 2003
0-250 6 3 4 3 13 12 11 10 17
251-350 15 7 19 22 23 27 16 23 27
351-450 11 14 15 33 29 14 16 37 27
451-550 32 41 27 17 25 31 41 18 22
551-650 30 31 35 22 10 14 16 12 7
651-750 6 3 0 3 0 2 0 0 0
751-875 0 0 0 0 0 0 0 0 0
876-1000 0 0 0 0 0 0 0 0 0
Band* 2004 2005 2006 2007
0-275 3 5 1 11
276-375 22 17 13 27
376-475 40 34 41 31
476-575 20 28 30 25
576-675 15 14 13 6 % of applications in scoring band.
676-775 0 2 1 0 *Scoring bands changed.
776-875 0 0 0 0
876-1000
Baldrige Performance 0 0
Excellence Program | www.nist.gov/baldrige 0 0
 2016

Scoring of Applications, 2008–2015

Process Results
’08 ’09 ’10 ’11 ’12* ’13 ’14 ’15 ’08 ’09 ’10 ’11 ’12 ’13 ’14 ’15
Band0 Band
0–150 5 6 4 4 0 0 0 0 0–125 18 21 16 13 8 5 0 0
151–200 10 8 6 3 0 0 0 0 126–170 34 29 27 17 8 14 9 23
201–260 21 23 28 21 16 14 18 4 171–210 26 27 30 17 37 36 54 23
261–320 47 50 39 26 45 45 41 46 211–255 15 19 23 17 29 23 14 31
321–370 15 13 22 13 39 36 41 42 256–300 6 4 4 4 18 14 23 15
371–430 2 0 1 1 0 5 0 8 301–345 1 0 1 0 0 9 0 8
431–480 0 0 0 0 0 0 0 0 346–390 0 0 0 0 0 0 0 0
481–550 0 0 0 0 0 0 0 0 391–450 0 0 0 0 0 0 0 0

% of applications in scoring band.

*2012: New eligibility rules limited
Baldrige Performance Excellence Program | www.nist.gov/baldrige
applications.
 2016

Median for All 2015 Applicants After Consensus Review

Median Scores for All Site-Visited Applicants after Site Visit Review

Item
1.1
Median
Scoring
Item Item
7.5 1.2

Item Item
7.4 2.1
Ranges,
2015
Item Item
7.3 2.2

Item Item
7.2 3.1

Item Item
7.1 3.2

Item Item
6.2 4.1

Item Item
6.1 4.2
Item Item
5.2 5.1

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Award Recipients: Manufacturing

• 3M Dental Products Division (1997) • Cargill Corn Milling North America
• ADAC Laboratories (1996) (2008)
• Armstrong Building Products • Clarke American Checks, Inc.
Operations (1995) (2001)
• AT&T Transmission Systems • Corning Telecommunications
Business Unit (1992) Products Division (1995)
• The Bama Companies, Inc. (2004) • Dana Corporation—Spicer
• Boeing Airlift & Tanker Programs Driveshaft Division (2000)
(1998) • Eastman Chemical Company (1993)
• Cadillac Motor Car Company (1990) • Honeywell Federal Manufacturing &
Technologies (2009)
• IBM Rochester (1990)

Baldrige Performance Excellence Program | www.nist.gov/baldrige


Award Recipients: Manufacturing
• KARLEE Company, Inc. (2000)
• Lockheed Martin Missiles and Fire
Control (2012)
• MEDRAD, Inc. (2003, 2010)
• Milliken & Company (1989)
• Midway USA (2009)
• Motorola CGISS (2002)
• Motorola, Inc. (1988)
• Nestlé Purina PetCare Co. (2010)
• Solar Turbines Inc. (1998)
Baldrige Performance Excellence Program | www.nist.gov/baldrige
2016
• Solectron Corporation
(1991 and 1997)
• STMicroelectronics—Region
Americas (1999)
• Sunny Fresh Foods, Inc. (2005)
• Texas Instruments Defense
Systems & Electronics Group
(1992)
• Westinghouse Commercial
Nuclear Fuel Division (1988)
• Xerox Corp. Business Products
& Systems (1989)
• Zytec Corporation (1991)
 2016

Award Recipients: Service

• AT&T Consumer Communications • Federal Express Corporation (1990)
Services (1994) • GTE Directories Corporation (1994)
• AT&T Universal Card Services • Merrill Lynch Credit Corporation
(1992) (1997)
• BI (1999) • Operations Management
• Boeing Aerospace Support (2003) International, Inc. (2000)
• Caterpillar Financial Services • PricewaterhouseCoopers Public
Corp. U.S. (2003) Sector Practice (2014)
• Dana Commercial Credit • Premier Inc. (2006)
Corporation (1996) • The Ritz-Carlton Hotel Company,
• DynMcDermott Petroleum L.L.C. (1992, 1999)
Operations (2005) • Xerox Business Services (1997)

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Award Recipients: Small Business

• Ames Rubber Corporation (1993) • MidwayUSA (2009, 2015)
• Branch-Smith Printing Division • Pal’s Sudden Service (2001)
(2002) • Park Place Lexus (2005)
• Custom Research Inc. (1996) • PRO-TEC Coating Company (2007)
• Freese and Nichols Inc. (2010) • Stoner, Inc. (2003)
• Globe Metallurgical Inc. (1988) • Studer Group (2010)
• Granite Rock Company (1992) • Sunny Fresh Foods (1999)
• K&N Management (2010) • Texas Nameplate Co., Inc.
• Los Alamos National Bank (2000) (1998, 2004)
• Marlow Industries, Inc. (1991) • Trident Precision Manufacturing,
• MESA (2006, 2012) Inc. (1996)
• Wainwright Industries, Inc. (1994)
• Wallace Co., Inc. (1990)

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Award Recipients: Education

• Charter School of San Diego (2015)
• Chugach School District (2001)
• Community Consolidated School District 15 (2003)
• Iredell–Statesville Schools (2008)
• Jenks Public Schools (2005)
• Kenneth W. Monfort College of Business (2004)
• Montgomery County Public Schools (2010)
• Pearl River School District (2001)
• Pewaukee School District (2013)
• Richland College (2005)
• University of Wisconsin–Stout (2001)

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

Award Recipients: Health Care

• Advocate Good Samaritan Hospital • North Mississippi Medical Center
(2010) (2006)
• AtlantiCare (2009) • North Mississippi Health Services
• Baptist Hospital, Inc. (2003) (2012)
• Bronson Methodist Hospital (2005) • Poudre Valley Health System (2008)
• Charleston Area Medical Center Health • Robert Wood Johnson University
System (2015) Hospital Hamilton (2004)
• Heartland Health (2009) • Saint Luke’s Hospital of Kansas City
(2003)
• Henry Ford Health System (2011)
• Schneck Medical Center (2011)
• Hill Country Memorial (2014)
• Sharp HealthCare (2007)
• Mercy Health System (2007)
• Southcentral Foundation (2011)
• SSM Health Care (2002)
• St. David’s HealthCare (2014)
• Sutter Davis Hospital (2013)
Baldrige Performance Excellence Program | www.nist.gov/baldrige
 2016

Award Recipients: Nonprofit

• City of Coral Springs, Florida (2007)
• City of Irving, Texas (2012)
• Concordia Publishing House (2011)
• Elevations Credit Union (2014)
• Mid-American Transplant Services (2015)
• U.S. Army Armament Research, Development and
Engineering Center (ARDEC; 2007)
• Veterans Affairs Cooperative Studies Program Clinical
Research Pharmacy Coordinating Center (2009)

Baldrige Performance Excellence Program | www.nist.gov/baldrige

 2016

For more information

• Baldrige Excellence Framework booklets and
free content
• Self-assessment tools
• Organizational assessments
• Training, conferences, and executive education
• Award recipient profiles
• Case studies
• Connections to the Baldrige community
www.nist.gov/baldrige
(301) 975-2036
baldrige@nist.gov

Baldrige Performance Excellence Program | www.nist.gov/baldrige