CP-8

Balanced Scored
Card

Productivity Industry – TI Sahid University MP

 Robert S Kaplan David P. Norton

Productivity Industry – TI Sahid University MP

 Contemporary
Management Tools

Productivity Industry – TI Sahid University MP

 Balanced
Scorecard as
System basis
for worker
activity
management

Balanced
Scorecard as
Strategic
Planning
Framework

Balanced
Scorecard as
Executive
performance
measurement

Productivity Industry – TI Sahid University MP

 Perspective Balancing Executive Measurement

EVA
Financial Revenue Asset Cost
Increase Turnover Effectiveness

Number Of Customer
New
Customer to Service Lead
Customer Customer Noncustomer Time

Cycle
On-Time
Process
Cycle Time Delivery
Effectiveness
(CE)

Growth And Skill Coverage Quality Work Life

Learning Ratio Index

Productivity Industry – TI Sahid University MP

Productivity Industry – TI Sahid University MP
 MISION
Bring high quality health services from human resources capability commit

Basic Value
Trusty Integrity Open Minded Honesty

Basic Faith
Customer Value Continues Cross-Functional team

Vision
Become Indonesian Public health chosen from Excellent technology,
management, and human resources

Goals
Financial return Excellent Excellent
Services Technology Excellent HR

Productivity Industry – TI Sahid University MP

 Strategy
Perspectives Differentiation Cost Leadership
Strategy Strategy

Sustainable
Revenue outstanding Cost
Financial
Growth financial Decrease
Returns

Quality Customer
Hospital
Relationship
Customer Services quality
Branded
Growth Growth Growth

Productivity Industry – TI Sahid University MP

 Customer Customer Services Society
services
services Innovation quality
Process process
process quality Speed service
integrated increase Increase increase

Capability
Integrated
Growth Usefully and
Information
and Learn Employee System unlimited
organization

Productivity Industry – TI Sahid University MP

Productivity Industry – TI Sahid University MP
 Strategy
Perspectives Differentiation Cost Leadership
Strategy Strategy

Sustainable
Revenue outstanding Cost
Financial
Growth financial Decrease
Returns

Quality Customer
Hospital
Relationship
Customer Services quality
Branded
Growth Growth Growth

A B
Productivity Industry – TI Sahid University MP
C D E
 A B C D E

Customer Customer Services Society

services
services Innovation quality
Process process
process quality Speed service
integrated increase Increase increase

Capability
Integrated
Growth Usefully and
Information
and Learn Employee System unlimited
organization

Productivity Industry – TI Sahid University MP

Productivity Industry – TI Sahid University MP
 Performance
Strategic Result Driver Target
Target Measurement Measure
Revenue
Financial Increase
with 4 Billion in
Sustainable EVA decrease
outstanding Year of 3
operation
Financial and invest
Return
cost

Customer
New Services 100
Increase Customer Customer
Quality number Error Level man/Year
Services

Process Time for new

New Services 5 Services
Innovation
number services /Year
Speed marketing
Increase

Productivity Industry – TI Sahid University MP

 G&L Strategic Job 20 million
Value added coverage per
Usefully per Employee
Employee Ratio employee

Productivity Industry – TI Sahid University MP

Productivity Industry – TI Sahid University MP
 Lag Indicator, Successfully strategic target measurement
Lead Indicator, Successfully result measure trigger causes

Strategic Lead Target

Target Lag Indicator Indicator
Revenue
Financial Increase
Sustainable
with 4 Billion in
outstanding EVA decrease Year of 3
Financial operation
Return and invest
cost

Strategic
Initiative

Productivity Industry – TI Sahid University MP

 Strategic Lead Target
Target Lag Indicator Indicator

Customer
New Services 100
Increase Customer Customer
Quality number Error Level man/Year
Services

Strategic
Initiative
Accuracy
medical
action
increase

Productivity Industry – TI Sahid University MP

 Strategic Lead Target
Target Lag Indicator Indicator

Process Time for new

New Services 5 Services
Innovation
number services /Year
Speed marketing
Increase

Strategic
Initiative

On time New
Services
Scheduled

Productivity Industry – TI Sahid University MP

Productivity Industry – TI Sahid University MP
Productivity Industry – TI Sahid University MP
 Stake
Holder

BOD
Services President Finance and
Director Director HR Director

Marketing Business
Dept. Finance
Dev. Dept.
Dept.
Marketing
Dept. HRD
Dept.

…..

Productivity Industry – TI Sahid University MP

 Company Finance Process Customer
Scorecard LG LD T I LG LD T I LG LD T I

G&L
LG LD T I

Mission Finance Process Customer

Scorecard LG LD T I LG LD T I LG LD T I

G&L
LG LD T I

LG = Lag , LD = Lead , T=Target , I = Initiative

Productivity Industry – TI Sahid University MP
 Service Finance Process Customer
Scorecard LG LD T I LG LD T I LG LD T I

G&L
LG LD T I

Productivity Industry – TI Sahid University MP

 Strategic Lead Target
Target Lag Indicator Indicator

Customer
New Services 100
Increase Customer Customer
Quality number Error Level man/Year
Services

Strategic
Initiative
Accuracy
medical
action
increase

Productivity Industry – TI Sahid University MP

 Strategic Lead Target
Target Lag Indicator Indicator

Customer Ext. Medical 25 Customer

Increase Ext. Treat. Services Ext. Medical
Medical Treat. Customer Error Level Treat.
Services number man/Year

Strategic
Initiative
Accuracy Ext.
medical
Treat. action
increase

Productivity Industry – TI Sahid University MP

 PERUSAHAAN

No. Perspektif KPI Unit Target

1 Financial Penjualan Bersih M Rp 90.970.070

Biaya Operasional M Rp 78.496.719

Laba Usaha M Rp 12.473.351

2 Customer Produk yang terjual M unit 75.172

3 Internal Bussiness Process Distribusi tepat waktu delay 2

Pengembangan jenis produk jenis 1

4 Learning & Growth Training Karyawan Training 71

Penghargaan dan prestasi untuk karyawan reward 19

Pemasaran & Penjualan

No. Perspektif KPI Unit Target

1 Financial Penjualan Bersih M Rp 72.776.056

Biaya Operasional M Rp 27.473.852

2 Customer Jumlah Produk yang terjual M unit 60.138

3 Internal Bussiness Process Event dan promo menarik jenis 12

4 Learning & Growth Pelatihan pemasaran & penjualan karyawan training 54

Penghargaan untuk penjualan tertinggi reward 12

 Pengembangan Bisnis
No. Perspektif KPI Unit Target

1 Financial Penjualan Bersih M Rp 18.194.014

Biaya Operasional M Rp 15.699.344

2 Customer Jumlah Produk yang terjual unit 15.034

3 Internal Bussiness Process Pengembangan jenis produk jenis 1
4 Learning & Growth Training Karyawan untuk pengembangan produk training 5
Penghargaan untuk porgram terbaik reward 2

SDM & Umum

No. Perspektif KPI Unit Target

1 Financial Biaya Operasional M Rp 19.624.180

3 Internal Bussiness Process Waktu Pembayaran delay 0
4 Learning & Growth Training peningkatan Kualitas SDM Training 10
Penghargaan dan prestasi untuk karyawan reward 3

Operasi & Teknologi Informasi

No. Perspektif KPI Unit Target

1 Financial Biaya Operasional M Rp 15.699.344

3 Internal Bussiness Process Distribusi tepat waktu delay 2
Pengembangan sistem IT jenis 1
Sistem IT Downtime delay 0
4 Learning & Growth Training Karyawan untuk pengembangan produk training 2
Penghargaan untuk sistem aplikasi terbaik reward 2
 VISI PERUSAHAAN
“Menjadi perusahaan besar yang terpandang,
menguntungkan dan memiliki peran dominan
dalam industri rokok domestik”

MISI PERUSAHAAN
“Menyediakan produk-produk inovatif
bermutu tinggi yang memenuhi, bahkan
melebihi harapan konsumen sekaligus
Direktur
memberikan manfaat bagi semua Stakeholder”
Operasi & Pemasaran &
Pengembangan
SDM & Umum Teknologi Penjualan
Bisnis
Informasi

Perhitungan Laba Perusahaan

Target Penjualan 90.970.070

Pemasaran & Penjualan 27.473.852

Pengembangan Bisnis 15.699.344

Biaya
Operasional SDM & Umum 19.624.180

Operasi & Teknologi Informasi 15.699.344

Total 78.496.719

Keuntungan/Laba 12.473.351