Knowledge Audit

Knowledge Audit

A knowledge audit service identifies the core information and

knowledge needs and uses in an organization.
 It also identifies gaps, duplications, and flows and how they
contribute to business goals.
A knowledge inventory (sometimes called an information audit
or a knowledge map) is a practical way of coming to grips with
“knowing what you know.”
Knowledge Audit

A knowledge audit also identifies

Gaps
duplications and flow
 and how these can contribute to business goals
Knowledge Audit

This inventory is usually performed by applying the principles

of information resources management (IRM).

A knowledge audit identifies

owners,
users,
uses, and
Key attributes of core knowledge assets.
Knowledge Audit

Willard (1993) discusses five key activities of IRM

1. Identification:
What information is there? How is it identified and coded?
2. Ownership:
Who is responsible for different information entities and
coordination?
3. Cost and Value:
What is a basic model for making judgments on purchase
and use?
Knowledge Audit

4. Development:
How can we increase the value of information or stimulate
demand?
5. Exploitation:
What is the best way to proactively maximize the value
for money?

Mostly carried out in conjunction with KM assessment which

actually produce a baseline for making KM strategy (Skyrme,1999).
Outcome-Knowledge Audit

Identification of core knowledge assets and flows-who creates

and who uses
Identification of gaps in information and knowledge needed to
manage the business effectively
Areas of information policy and ownership that need improving
Outcome - Knowledge Audit

Opportunities to reduce information-handling costs

Opportunities to improve coordination and access to commonly
needed information
A clearer understanding of the contribution of knowledge to
business results
Knowledge Audit
Knowledge Audit Methodology