Chapter 1

MANAGING HUMAN
RESOURCES

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 Human Resource Management (HRM)

The policies, practices, and

systems that influence
employees’
• behavior
• attitudes
• performance

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 Companies With Effective HRM

Employees and customers tend to be more

satisfied when…
The companies tend to
 be more innovative
 have greater productivity
 develop a more favorable reputation in the community
 Employees are motivated to perform (engaged)

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 Human Resources and Company Performance 1 of 3

Human capital – an
organization’s employees
described in terms of
The concept of HRM
their:
• training implies that employees
• experience are resources of the
• judgment employer.
• intelligence
• relationships
• insight

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 Human Resources and Company Performance 3 of 3

High-Performance Work System

An organization in which technology, organizational
structure, people, and processes all work together to give
an organization a competitive advantage.

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 Responsibilities of Human Resource Departments 1 of 13

HR Product Lines

• Administrative services and transactions

• Business partner services

• Strategic partner

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 Responsibilities of Human Resource Departments 2 of 13

Job Analysis
Process of getting
detailed information
about jobs.

Job Design
Process of defining the
way work will be © Lars A. Niki RF

performed and the tasks

that a given job requires.

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 Responsibilities of Human Resource Departments 3 of 13
Recruitment
The process through
which the organization
seeks applicants for
potential employment.
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Selection
The process by which
the organization
attempts to identify
applicants with the
necessary knowledge,
skills, abilities, and
other characteristics
that will help the
organization achieve its
goals.
 Responsibilities of Human Resource Departments 5 of 13

Training Employees Development

A planned effort to Acquisition of
enable employees to knowledge, skills, and
learn job-related behaviors that improve
knowledge, skills, and an employee’s ability to
meet changes in job
behavior. requirements and in
customer demands.

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 Responsibilities of Human Resource Departments 6 of 13

Performance Management – The process of

ensuring that employees’ activities and outputs
match the organization’s goals.
– HR may be responsible for developing or obtaining
questionnaires and other devices for measuring
performance.

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 Responsibilities of Human Resource Departments 7 of 13

Planning Pay & Administering Pay &

Benefits Benefits
 How much salary, wages  Systems for keeping track
bonuses, commissions, of employees’ earnings
and other performance- and benefits are needed.
related pay to offer  Employees need
 Which benefits to offer information about their
and how much of the cost benefits plan.
will be shared by  Extensive record keeping
employees and reporting is needed.

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 Responsibilities of Human Resource Departments 8 of 13

Maintaining Positive Employee Relations

• Preparing and distributing employee handbooks and
company publications
• Dealing with and responding to communications from
employees’ questions
• Negotiating union contracts and maintaining
communication with union representatives

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 Skills of HRM Professionals 1 of 2

SHRM Success Categories

• Define knowledge and skills associated with
success in HRM
• Four clusters of categories
– technical
– interpersonal
– business
– leadership

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 Figure 1.4 Supervisors’ Involvement In HRM

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