OFFICE ETIQUETTES

Group
Members
Dimple Shetty – 01
Abhimanyu Daga – 02
Bansri Shah – 15
Samiksha Mehta -
Kush Pandey – 25
Nitin Jaisinghani - 37
 LAYOUT
• Introduction
• Work Etiquette
• Personal Etiquette
• Behavioral etiquette
• Conclusion
• Quiz
• THE END !!!!
 Office Etiquettes
Etiquette is what you are doing and saying when
people are looking and listening. What you are
thinking is your business.

'Etiquette' is a French word which means a

'ticket', on ceremonial or other important
occasions a 'ticket' of instructions was issued
to visitors detailing what they should do.
 How Does Etiquette Benefit You?
• Differentiates you from others in a competitive job
market
• Enables you to be confident in a variety of settings
with a variety of people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops admired
conduct
“Be one step ahead, practice the social skills necessary to help
you make a great first impression and stand out in a
competitive job market”.
Work Etiquette
Reporting Skills
 Things to be considered
• The report must be concrete
• The report must be relevant to the work
• The language of report must be simple,direct and polite
• If you are giving a productivity report relevant details must be
mentioned
• If you are reporting on behalf of the whole team the team
effort must be reflected
Things to be considered contd..

• Reports must not be confusing

• Before sending any report it must be checked
• Doubtful things should not be mentioned
• Reports must give a concrete outlook of the work done
 E-mail etiquette
• Be concise and to the point
• Answer all questions
• Use proper spelling, grammar and punctuation where
needed
• Do not attach unnecessary files
• Do not overuse the high priority option
• Do not write in Capitals
• Read the email before you send
• Do not overuse reply to all
• Do not forward chain letters
Telephone etiquette
 Telephone
Etiquettes contd....
Pre-call preparation
Answering calls for others

Hold procedure and transferring

calls
Handling complaints

Call closure

While closing the call

Qualities of a good voice

 COMMUNICATION WITH CLIENTS

• Understand their needs

• Build healthy interaction
• Communicate effectively
• Try to build a fiduciary relationship
• AT LAST… convince them to use your
offering.
 Communicati on with superiors

• Never talk about your personal problems to your

superiors
• Don’t talk about your money, possessions and
debts with your superiors
• Carry out your task with sincerity and dedication so
that you don’t have to apologize to your superiors
• Don’t give assurance to anyone to execute those
duties that are beyond your ability to complete.
• Learn from your experienced supervisors
 Communication with co- workers

• Respect them and treat them fairly

• Give appropriate feedback
• Encourage constructive participation
• Be empathetic
• Be rationalistic
 Personal Etiquette

• Keep your personal

workspace clean and
neat at all times.
• Use shared areas with
respect and courtesy.
 Personal & Professional
boundaries
• Refrain from using office
supplies for personal use
• Refrain from using swear words
• Avoid emotional outbursts
• Don’t groom yourself in public
• Pick up after yourself
• Respect others’ cubicle/office
space
Dressing & Grooming
 Professional Appearance
• Wardrobe
– Professional Business Wardrobe
-For women: skirted/pant suit, blouse or dress shirt, clean
well maintained dress shoes (generally closed-toe shoe)
-For men: suit, dress shirt, tie (well maintained dress shoes)

– Outerwear
-Appropriate for women/men: Trench coat, umbrella
 Personal hygiene

•Hair should be combed neatly

•Shave, trim moustache and beard regularly
•Clean fingernail
•Clean feet. No cracked feet
•No paan stained teeth
 Personal hygiene contd..

•Avoid body odour

•Use mouth freshener
•Avoid pungent food
•Avoid belching in public
 Company Cafeteria

• Treat cafeteria workers with respect

• Don’t intrude on others
• Avoid making derogatory comments about the food
• Leave your eating area in better condition
 Behavioral Etiquettes
• Act according to the situation
• Know your limits
Front Desk Etiquettes
FRONT DESK ETIQUETTES
Reception is the face of the organization & receptionist is the
Brand Ambassador of the organization .
Reception Area
Receptionist
Courtesy
Promptness
Professionalism
Monitor your speaking volume.

• People always tend to speak

louder than necessary when on
a mobile, so make sure you pipe
down or go into the corridor.
Talking to a friend from the
phone on your desk? No!!!!!!!!
 Net Downloads for personal
use!!!!!
• What about a movie download?
• Why not a song!!!!
• Should we play a game?

• GOOD: • BAD:
• Movie in a PVR!!! • Movie in Office!!!
• Songs at home!!!!! • Songs on desk !!!!!
• Games at a play • Games at work
station!!!!! station!!!!!
 Check your
eating habits
• Do not spill food around
the table, to make others
uncomfortable while
dining.
• Make sure to properly use
the common resources in
the kitchen.
• Help yourself!!!!!!
 Mind your
parking
• Park your vehicles and
your attitude outside,
behind the office
premises.
• Give and gain respect.
• Words can express the
world, so lets monitor
our expressions.
 Networking
• BREAK OUT OF YOUR COMFORT
ZONE
• Mingle – Mingle – Mingle – Mingle –
Mingle
– Don’t travel with your friends
– Make direct eye contact, smile and
speak
– Contribute positively to the conversation
with your thoughts and open ended
questions
– Don’t monopolize someone’s time –
• (This is not a time to gain free advice.)
– If appropriate, collect business card(s)
– Politely excuse yourself and move on to
another individual
Ask before borrowing

• No one wants to share something

and be surprised when they find
it on someone else’s workstation,
someone else’s system, someone
else’s report. It’s only fair to ask
someone before borrowing
something that belongs to them.
 Tips for creating a good image
• Use basic phrases of courtesy
• Use standard, accepted business phrases
• Avoid slang
• Do not chew gum
• Do not slam the phone or cut off
abruptly
• Keep your promises
• Smile while speaking
Last but not the least
• Be on time.

What message does it give to people if

you're always late, cancel at short notice
or chat with others while a meeting is
going on? Showing respect and tact in the
workplace will help you build productive
relationships.