CUSTOMER DELIGHT AT

FRONT OFFICE
“A happy customer tells a
friend; an unhappy
customer tells the world.”
The most important person in any business.

Is not dependent on us. We are dependent on

them.

Is not an interruption of our work, but the

purpose of it

Is part of our business – not an outsider.

Does us a favor when they come in.

We aren’t doing them a favor by serving them.

It is an art where you anticipate the
need of your customers, provide
solutions to them before they ask
and where you are observing to see if
new and/or additional expectations
are about ready to be required.
Which need to be looked into
Brings customers coming back for more.

Creates opportunities for new customers to come.

It distinguishes you from the rest.

 It allows you to sell your product or service for more

money than the competition.

 It allows you to make more return on your investment.

 It allows you to reward your employees/ stakeholders.

 Should be treated like a king
 Value for money
 Smooth and comfortable transit
 Warm welcome
 Prompt check in
 Orientation of the property & the city
 Customized Itinerary
 Glitch less bell desk
 Readily available information on products & services
 More than ready to help
 Information on grievances handling
 Preferably one point of contact for services
 Fond farewell
 Reason to visit again
 Residents

 Free Individual Traveller

 Group Individual Traveller

Non-Residents

Purpose of visit
Leisure
Business/ Conference
Yes!!
 CONCIERGE
 Dedicated
 Saves time
 Smooth operations
 WOW effect

 CUSTOMISED ITIENERIES
 Half / one / two day tailor made tours
 Handouts with Ista branding
• MORE CUSTOMISED
• ECONOMICAL
• SHORT TRIP CAR CHARGES

CAR Railway Airport/ Golden

station/ Distance temple
Distance drop/Distance

Innova 585/6 km 1070/18km 745/5.5km

Corolla 916/6km 1666/18km 1158/5.5km

• Part of boutique
• Handy souvenirs
 FINEST EXPERIENCE

 SOUVENIER FOR LONG STAYING/ REGULAR

GUESTS
 GOLDEN TEMPLE REPLICA WITH ISTA
BRANDING
 TOURISM HANDBOOK TO BE PROCURED
FROM THE TOURISM DEPARTMENT

 ENCASH THE YOGA LEGACY OF ANANDA IN

THE HIMALAYAS
CENTER POINT OF OUR REVENUE

Make it very special

Special Status to Ista Select Members

Siropas

Express Darshan

Tie up with Information Centers

Memorable experience
for Ista guests.

VIP passes for all guests

Shuttle service for
Wagha Border