Presented on: 18 Jan 2016

E-GOVERNANCE
Analyzing how Information Technology is changing the way the Government functions

The e-Governance Team

N031 Nitesh Kumar

N032 Partha Mandal
N033 Pooja Mehta
N034 Pradeep Kumar Shastri
N035 Praveen Durga
N036 Prem Singh
N039 Rajesh Kumar
N040 Rajesh Sharma
N041 Raj Kumar Rastogi
Presentation Outline

 What is e-Governance
 Benefits and importance for e-Governance
 Four e-Governance models
 Scope of e-Governance
 India’s e-Governance initiatives
 limitations of e-Governance
 Future trends and improvement areas
 Future technologies for implementation of e-Governance
What is e-Governance?

 Electronic governance or e-Governance is the application of

information and communication technology (ICT) for:
 delivering government services
 exchange of information communication transactions
 interactions within the entire government framework
Benefits of e-Governance

 Cost saving Businesses

/ Interest
Groups
 Time saving
 Efficient, convenient, and Citizens

transparent Government

Three Target Groups in Governance Concepts

Importance of e-Governance

 Building strong and effective information chain

 Bridging the gap between India and developed countries
 Effective utilization of resources
 Reduction in delays, red tape, and corruption
 Transparency in processes
Scope of e-Governance
e-Governance Models

1. Government-to-Citizens
2. Government-to-Business
3. Government-to-Employee
4. Government-to-Government
 e-Governance Models Explained
Government-to-Citizen Government-to-
Governance G2C Employee Governance
G2E
• Offers services to citizens in • Establishes relationship
an efficient and economical between online tools,
manner sources, and articles that
• Strengthens relationship help employees maintain
between Government and communication with the
citizens using technology Government and their own
• Examples: online registration companies
of application of birth / • New learning technology in
death / marriage certificates, one single place
e-filing of Income Tax • Online storage and sharing
Returns of documents
https://mygov.in/ • Paperless communication
http://mha.nic.in/ http://www.gconnect.in/
https://indianvisaonline.gov.in/ http://labour.nic.in/
http://www.epfindia.com/
http://pensionersportal.gov.in/
Government-to-Business Government-to-
Governance G2B Government
Governance G2G
• Online non-commercial
interaction between Local /
Central Government and
the commercial business
sector
• increases productivity,
lowers cost of doing
business, cuts “red tape”,
saves time, reduces
operational cost, creates
transparent business
environment when dealing
with government
www.ebiz.gov.in
www.businessportalindia.com
http://indiainbusiness.nic.in/
http://www.investindia.gov.in/
• Transaction between the
central / national and local
Governments, and between
Government department
and agencies and
organization
• Supports and simplifies
governance for government,
citizens and businesses
http://india.gov.in/
http://guidelines.gov.in/
http://www.nic.in/
 India's Initiative Towards e-Governance: NeGP
 National e-Governance Plan (NeGP)
 Mission 2007: Connected villages through wireless NEGP Focus Areas
services
Governance
 e-Suvidha: Provide services such as birth certificate, •Transparency
marriage certificate, information relating to Public Services
•People's participation
•Efficient, cost-effective,
agriculture responsive governance
•Promotion of a
democratic society
•Convenient services to
 National Tax Information Exchange System Project citizens and businesses
•Greater citizen access to Management
 State wide-area networks (SWANs) and a national •Simplicity, efficiency and
public information
data bank •Accountability in delivery of accountability
services to citizens •Effective and secure
 Mission Mode Projects management of information
and data
 Central MMPs
 State MMPs
 Integrated MMPs
Central MMPs
 Posts (http://indiapost.gov.in/) - Modernization of Postal Services undertaken by the
Department of Posts
 Banking (http://finmin.nic.in/the_ministry/dept_eco_affairs/dea.asp) - Convenience of
"anytime, anywhere banking" to Indian customers.
 Passport (http://mha.nic.in/) - passport and consular services to Indian citizens through the
Central Passport Organization (CPO), and consular and visa services to foreign nationals and
Indians residing overseas through the passport, visa and consular wings of over 160 Missions
and Posts abroad
 Pensions (http://pensionersportal.gov.in/pensionmmp.asp) - The pensioner's portal operates at
three levels
 Ministry of Corporate Affairs - MCA21 (http://www.mca.gov.in/) - to build a secure portal
that offers availability of all registry related services including filing of documents, registration
of companies and public access to corporate information
Central MMPs …Contd
 Central Excise (http://www.cbec.gov.in/) - Automation of Central Excise and
Service Tax (ACES) automates all major processes in Central Excise and
Service Tax through a Web-based and workflow-based system
 Income Tax (http://incometaxindia.gov.in/Pages/default.aspx) - for citizens to
transact all businesses with the Department on an anywhere, anytime basis
 Insurance (http://deity.gov.in/content/insurance) – to develop an Integrated IT
solution for better service delivery mechanism of Public Sector Insurance
Companies
 Unique Identification Authority of India (UIDAI) (https://uidai.gov.in/) -
to provide identification for each resident across the country for efficient
delivery of welfare services and effective monitoring of various programs and
schemes of the Government
State MMPs
 Municipalities (http://moud.gov.in/) – to provide operational efficiencies within Urban Local
Bodies (ULBs)
 Health (http://nrhm-mcts.nic.in/) – using Hospital Information Systems, supply chain management
for drugs and vaccines, providing ICT tools to ASHA and ANM workers, management of National
Rural Health Mission (NRHM), and so on
 Employment Exchange (http://labour.nic.in/content/) - to provide valuable guidance and career
counseling to the unemployed, and facilitate online registration of vacancies by employers
 Commercial Taxes (http://dor.gov.in/) - creation of a modern indirect tax administration
environment across the States
 Road Transport (http://morth.nic.in/) - computerization of approximately 1000 Road Transport
Offices (RTOs) across the country in the last 5 years. Almost 90% of the RTOs have been
computerized and connectivity has been provided to 80% of the RTOs
 Public Distribution System (http://pdsportal.nic.in/main.aspx) – automaton of key functional
areas such as supply chain management including allocation and utilization reporting, storage and
movement of food grains, grievance redressal and transparency portal, digitization of beneficiary
database, Fair Price Shop automation, and so on
Integrated MMPs

 e-Procurement (http://www.commerce.nic.in/MOC/index.asp) - To create a

national initiative to implement procurement reforms through electronic
Government procurement
 e-Courts (http://ecourts.nic.in/) - To re-engineer processes and enhance
judicial productivity both qualitatively and quantitatively
 e-Biz (https://www.ebiz.gov.in/home) - To transform the business environment
in the country by providing efficient, convenient, transparent and integrated
electronic services to investors, industries and business throughout the
business life cycle
Challenges of Implementing e-Governance

 Budget constraints
 Poor IT literacy
 Lack of infrastructure, such as electricity
and Internet, in rural areas
 Corruption
 Privacy concerns
 Lack of accountability
 Lack of communication between different
departments
 Multiple Languages
Digital Divide: A Primary Concern

Digital Society
• One of the primary concern is
the “Digital Divide“ – the gap in
opportunities experienced by
e-Governance
those with limited accessibility
to technology, especially the
Internet.
e-Government
• Until 2014, fewer than 20% of
Indians were found to be using
Internet

Digital Divide
Future Technology of e-Governance

 Open source software

 Provide technology-neutral, cost-effective,
interoperable and vendor-neutral e-
Governance system through OSS
 Enhances ownership, autonomy, flexibility
and industry backing led improvements
 Cloud computing
 Building core service centers (CSCs)
and robust communication
infrastructure for integration and
data exchange purposes
In Passing…

 The overall benefit of e-governance is that it enables the country at large

to perform more efficiently, save cost, and improve productivity
 With the emerging technology trends and penetration of the Internet in
rural areas, there is great potential for improving the way the businesses,
citizens, and individuals of a developing country interact with the rest of
the world
Questions?