PATIENT

EDUCATION

MEDICAL OFFICE ASSISTANT

 Learning Objectives
• Summarize the stages of Grief and suggest therapeutic
interactions for grieving patients.
• Know the five 5 guidelines for patient education that can
affect the patient’s overall wellness
• Guidelines for patient education that can affect the
patient’s overall wellness
• Do the following related to patient factors that affect
learning:
– Define six patient factors that have an impact on learning
– Display respect for individual diversity
– Summarize educational approaches for patients with language
barriers
• Do the following related to the teaching plan:
– Determine possible barriers to patient learning
– Assess the patient’s needs
 Learning Objectives

• Understanding a Teaching Plan:

• Define 6 patient factors that have an impact on learning:
• Display respect for individual diversity
• Summarize educational approaches for patients with
language barriers

• Do the following related to the teaching plan

• Describe the role of the medical assistant in patient
education
• Integrate the legal and ethical elements of patient
teaching into the ambulatory care setting also, discuss
applications of the Health Insurance Portability and
Accountability Acts ( HIPAA).
Chapter 5 Patient Education
This chapter focuses on helping students recognize
the individual learning needs of patients.

 It also provides guidelines for developing effective

teaching approaches.
 The key to patient compliance with prescribed
treatment is empowerment.

Patient Education Interventions

By implementing PEI into practice as the MA, you can
improve patient understanding of the disease process and
his or her willingness to comply with the disease
management his/her steps recommended by the provider.
PATIENT EDUCATION AND MODELS OF
HEALTH AND ILLNESS
HEALTH BELIEF MODEL
FIVE STAGES OF GRIEF
THERAPEUTIC INTERACTIONS FOR
GRIEVING PATIENTS

Please Refer
to Table on
Page 55
Patient Factors That Affect
Learning
Guidelines for Patient Education
• Provide knowledge and skills to promote recovery and
health
• Encourage patient ownership and participation in the
teaching process.
• With the patient’s approval, include the family and significant
others in education interventions.
• Promote safe, appropriate use of medications and
treatments.
• Encourage patient adaption to healthy behaviors
• Provide information about accessing community resources

Many factors or characteristics may affect the patient’s ability to

learn. Medical assistants must be aware of these factors to develop
a coaching approach that best meets the needs of each patient.
Chap 5 Patient Education
Cont’d
• Perception of Disease Versus Actual
State of Disease
• Patient Need for Information
• Patient’s Age and Developmental
Level
• Patient’s Mental and Emotional State
• Influence of Multicultural and Diversity
Factors on Patient Education
Patient Learning Style
Impact of Physical Disabilities

• Physical exam:- to determine whether he or she can adequately

hear instructions, see written material and manipulate and required
treatment equipment.

• Physical disable:- If the patient is unable to manipulate equipment

because of a physical disability or vision problem, family or adaptive
equipment may be necessary for the patient to manage his or her
care
What is a Teaching Plan
Explained
A teaching plan based on your patient’s
condition. In most hospital or clinic settings, this
is a simple point-and-click application that can
be tailored to individual patients.

Examples of Basic Aids:

Chalk Board
White Board
Bulletin Boards

Examples of Printed Aids

Periodicals
Books
Newspapers
Example of Visual Aids
Slides
Film Strips
Models
Specimens
Graphs & Charts
Pictorial materials
Globes and Maps
Diagrams
Time Lines
Tables
Appropriate Teaching
Materials
 Patient’s learning preference
 Individual characteristics
 Lifestyle factors
When possible all patient instruction should
include a handout or online reference that
reinforces information and that the patient
can use as a resource.

Some guidelines to follow if you are responsible for developing

or ordering educational supplies include the following:

 The material should be written in lay language at about standard two (6th
grade) to promote general understanding
 Information should be well organized and clearly described
 All material should be checked for accuracy
 Handouts should be attractive and professional
 Copies should be available in other languages when possible and in large
print for visually impaired clients
Implement the Teaching Plan
A teaching plan can be well written, however,
it is ineffective if the patient and/or the
patient’s family does not understand it.

• Even some of the smartest people have

trouble understanding medical processes.
Keep it simple. Put terms in everyday
language – for example, use “pill” instead of
medication, “cream” instead of ointment, and
“use” instead of utilize.
• Check for accuracy, i.e., such as resources
have correct telephone numbers and
addresses.
Evaluate your Teaching
• After you have completed the patient assessment decided
on teaching materials and methods that match your patient
characteristics and learning needs and adapted the
material and your approach for any potential barriers to
learning

• A key component to determine if patient teaching is

effective is to have the patient explain the information you
gave them back to you in their own words.

• Another component to determine the effectiveness of

patient teaching is the number of readmissions due to
patient misunderstanding of medications and treatment.
 References
• Kinn's The Administrative Medical
Assistant (13th ed., Vol. 1, Elsevier). (2017).
Retrieved July 29, 2018, from
https://www.elsevier.com/books/kinns-the-
administrative-medical-assistant/proctor/978-0-
323-39672-1
• Google images
• Health belief Model
• Lesson plan av_aids NURSING EDUCATION