Ian R Fielder

‘FM Service Industry Perspective

USA and The U.K.’
A Global View of Facilities
Management
 In the beginning there was FM?
 Typical corporate structure
 The Supplier Base!
 Where in the World
 Why are people attracted to It?
 Understanding the business
strategy
 What is Facilities Management
Today?
 FM tomorrow?
 What is Integrated Facilities
Management?
Accounts IT
Personnel
Core
Property & Business
Facilities

Purchasing
Transport Distribution
 Focus on Core Business
 Reduced Costs
Drivers for  Increased Flexibility
Change  Improved Service Quality
 Introduce Best Practice
 Establish a Vehicle for Change
Typical Corporate Structure

Strategic

Tactical

Operational
 Typical Corporate Structure

Fleet
Management
Projects Fabric Landscape

Office
Purchasing Operational Services

Cleaning Catering Security M&E

Typical Corporate Structure

Operational

Office
Services
M&E Catering &
and & Purchasing
Security Cleaning &
Fleet
Management
Typical Corporate Structure

Non-core
Strategic

Fleet
Projects Fabric Landscape
Management
Tactical

Office
Operational
Purchasing Operational Services

Cleaning Catering Security M&E

Operational Consolidation

Office
Services
M&E Catering &
and & Purchasing Facilities
Security Cleaning &
Fleet Management
Management
The Supplier Base

n
io

Pr
t
uc

of
es
tr
ns

sio
Management
Co

n
Buy-Outs

s
Single Service Providers
Key Clients in Europe
SWEDEN
SWEDEN
UK
UK

 IBM
IBM

 3COM
3COM 
 UPPSALLA
UPPSALLA UNI.
UNI. FINLAND
FINLAND

 AMEX
AMEX 
 SUN
SUN MICRO
MICRO

 BARCLAYS
BARCLAYS BANK
BANK  IBM
 IBM

 BAT
BAT  ORACLE
 ORACLE

 BP
BP
 CSC



CSC
EDS
EDS
NORWAY
NORWAY




EXXONMOBIL
EXXONMOBIL
BAE
BAE SYSTEMS
SYSTEMS  IBM
 IBM
DENMARK
DENMARK

 IBM
IBM  PRICEWATER-
 PRICEWATER-
HOUSE

 IBM
IBM

 PERKINS
PERKINS HOUSE COOPERS
COOPERS

 CSC
CSC

 BRUHN
BRUHN (CANON)
(CANON)

 ERICSSON
ERICSSON
IRELAND
IRELAND
 IBM
 IBM
GERMANY
GERMANY
HOLLAND
HOLLAND 
 SFLB
SFLB BERLIN
BERLIN

 BELL
BELL ATLANTIC
ATLANTIC

 IBM
IBM 
 JC
JC AUTO
AUTO (ASG)
(ASG)

 INTERPAY
INTERPAY 
 WACKER
WACKER CHEMIE
CHEMIE

 CSC
CSC 
 SUN
SUN MICRO
MICRO

 PHILIPS
PHILIPS 
 DEUTSCHE
DEUTSCHE BAHN
BAHN

 BP
BP

 MINDPORT
MINDPORT

 TELEMEDIA
TELEMEDIA

SWITZERLAND
SWITZERLAND
 SUN
 SUN MICRO
MICRO
 NOVARTIS
 NOVARTIS
BELUX
BELUX

 IBM
IBM

 BP
BP PORTUGA
PORTUGA ISRAEL
ISRAEL
 EWALS
EWALS CARGO
CARGO

CARE
CARE  LL
 IBM
IBM  IBM
 IBM

 JOHNSON
JOHNSON & &  PRICEWATER
 PRICEWATER  3COM
 3COM
JOHNSON
JOHNSON MEDICAL
MEDICAL HOUSE
HOUSE COOPER
COOPER

 ASG
ASG

 JP
JP MORGAN BANK
MORGAN BANK
LEVEL
LEVEL 33


SOUTH
SOUTH AFRICA
AFRICA

 IBM
IBM

 EDS
EDS
ITALY
ITALY 
 BAT
BAT

 SAB
SAB
OLD
OLD MUTUAL
MUTUAL INSURANCE
FRANCE
FRANCE 


ENI-AGIP
ENI-AGIP
IBM



 ORACLE
ORACLE
INSURANCE
 IBM
SPAIN
SPAIN  PHARMACIA 
 VODACOME
VODACOME
 SUN
 SUN 


PHARMACIA
SICOR
SICOR
GREECE
GREECE 
 SUN
SUN HOTELS
HOTELS
MICROSYSTEMS
MICROSYSTEMS  CISCO
 CISCO 
 GFT
GFT
 GE
 GE MEDICAL
MEDICAL BRITISH  IBM
 IBM

 BRITISH COUNCIL
COUNCIL 
 FERRE
FERRE
 GE
 GE CAPITAL
CAPITAL IBERDOLA  BP/MOBIL
 BP/MOBIL
FLEET
FLEET SERVICES
SERVICES




IBERDOLA
BP/MOBIL
BP/MOBIL

 BULL
BULL  PRICEWATER
 PRICEWATER TURKE
TURKE
 LEVEL

 PRUDENTIAL
PRUDENTIAL
 LEVEL 33 HOUSE Y
IBM Y

 SUN
SUN MICRO
MICRO  INFOSTRADA HOUSE
 INFOSTRADA COOPER  IBM


 BANK
BANK OF
OF AMERICA
AMERICA COOPER
JCIFM Across the World

Providing Services for

over 1 Billion sq. ft. of 1
JCI Corporate HQ
Milwaukee, WI
property 2
JCIFM HQ
Atlanta
3 Canada
4 Brazil
5 United Kingdom
11 6 Germany
12
3 5 9 7 France
1 6 13
7 8 Italy
8
10 9 Netherlands
19
2
10 Spain
11 Scandinavia
14 12 Belgium
15 13 SEMEA
16 (Portugal, Greece,
Turkey, M.East)
4 14 Thailand
18 17
15 Malaysia
16 Singapore/Hong Kong
17 Australia
18 South Africa
19 Japan
Business
Context

Understanding the
Business Strategy
 Provide & Manage the Working Environment
Understand the 

Mission & CSFs
Business Trends


Image
Organisation
 Financial Objectives  Info Systems
Business  Core/Non Core Direction

Strategy

Manage & Operate Develop the

the Estate Property Strategy
 Asset Management  Performance Review
 Estate Management  Market Analysis
 Building & Services  Workplace Innovation
Management  Financial Risk Analysis


Change Management
Statutory Compliance
Fulfilment Development
 Environment Health &
Safety
 User Satisfaction
 Measure Performance

Implement the Plan Identify the Options

 Procurement Route
 Project Management
 Design Develop the 

Lease vs Buy
Workplace Development
 Construction
 Procurement Implementation
 Control of Cost, Risk &


Programme
Marketing & Disposal
 Prepare Outline Brief Plan  Risk Management Strategy
 Negotiate with Authorities  Measurement Criteria
 Appoint the Team
Johnson Controls in the UK
Integrated
Facility Management

Real Estate Design and Facilities

Services
Services Construction Management
 Lease  Space Planning  Client Interface
Admin and  Construction  Service Delivery
Auditing Mgmt Performance
 Real Estate  Space Utilisation  Operation Budget
Reporting Strategies Accountability
 Asset Mgmt  Engineering  Contract Management
Services  Change Management
 Workplace
Consulting
Building
Building Site
Services Services
 Operations &  Reprograph
Help Desk Maintenance
 Cleaning 
ics
Mailroom
 Rearrangemen  Security
ts  Food
 Energy Services
Management  Reception
 Telephonist
s

Financial Vendor Technical and

Information Human
Management
Management Management
Management Environmental
Technology Resources
Resources
and Reporting and
and Purchasing
Purchasing Support

 Budgeting  Work Control  Purchasing  Engineering  Labour Relations

 Billings  Data  Subcontract Support  Wage and Benefit
 Accounts Warehouses Mgmt  Safety Training Mgmt
Payable  Strategic  Specifications  Quality Training  Staff and Transitions
Planning and Applications
Quality Building Environments
World leader in creating and managing
Quality Building Environments
that are:

 Safe & Secure

 Healthy
 Comfortable
 Productive
 Energy Efficient
By using global, expert knowledge of
buildings to provide technologically
advanced, innovative solutions
Johnson Controls in the USA
 Facility Operations
Services:
 Operations & Maintenance
 Building Management Systems
 Systems Integration incl. Fire
& Security
 Computerised Maintenance
Management
 Financed Projects/Retrofits
 Energy & Environmental
Control
 HVAC/Refrigeration Products
Our Service Philosophy

Understanding Client’s
Business Needs

Consistent National Approach

Asset Business Energy

Management Continuity Management
What is ‘Facilities Management’
Today?

Non-core Corporate
Workplace
Contracted Support
Related
Services Infrastructure

Technical Asset
Ownership IT
Maintenance

Asset
Refuse Management
Payroll
Collection
Property
Management
Carpark
Fleet
Management
Facilities
Management
Public
Temp
Infrastruture Technical Staff
Maintenance Services

Other Commodity Legal

Services
The Market Today

 Roadmap  Focus on Core Business

 Reduced Costs
 IT  Increased Flexibility
 Improved Service Quality

Drivers
Introduce Best Practice
Petrochemical

  Establish a Vehicle for Change
 Risk Transfer
 Government
 Finance
 Manufacturing
 Pharmaceutical
 Telecommunicat
ion
Outsourcing: Are we only at the
beginning?

 What has changed?

 Commercial PFI’s
 Asset Purchase & lease back
 Short term lets
 Globalisation
 People are the asset
 The Shared Service Business Unit