* Operations

Management I
Chapter 1: Introduction to operations
Management
 Course Instructor: Prof. Ehab Yaseen
* Email:ehab.Yaseen@guc.edu.eg

Teaching Assistant: Ms. Esraa Osama

* Office: 1.08 A
* Office hours: Monday 2nd slot and Thursday 2nd slot
* Email: esraa.hassan@guc.edu.eg

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*OPER I Course
Assessment
* 45%: Final exam
* 30%: Midterm exam
* 15%: Quizzes (best 2 out of 3 quizzes)
* 10%: Final Project

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*Learning Objectives
of Tutorial 1
* Define Operations Management.
* Understand Why do we study operations management.
* Differentiate between operations management for
manufacturing organizations and service organizations.

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*What is Operations
Management??
*Operations
* The part of a business organization that is responsible for producing
goods or services.
* Consists of all the activities directly related to producing goods or
providing services

*Operations management
* The management of systems or processes that create goods
and/or provide services.

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*What is Operations
Management??

Value-Added
Inputs
Inputs
•Land Transformation/ Outputs
•Land Transformation/ Outputs
•Goods
•Labor Conversion •Goods
•Labor
•Capital Conversion •Services
•Capital Process •Services
•Information Process
•Information
Measurement
Measurement and Feedback Measurement
and Feedback and Feedback
Control
Control

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*Why study Operations
Management?
*Main functions of any business;

*There is a significant
amount of interaction
and collaboration
among these functional
areas.

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*Goods OR Services?
*Goods are physical items that include raw materials,
parts, subassemblies, and final products.
* Such as: computers, shampoo, or cars.

*Services are activities that provide some combination of

time, location, form or psychological value.
* Such as: air travel, education, or medical services.

* Products are typically neither purely service or purely goods, but

usually a combination of both.

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*Goods OR Services?
Goods Services
* Degree of customer contact: Low High
* Uniformity of input: High Low
* Uniformity of output: High Low
* Labor content of jobs: Low High
* Measurement of productivity Easy Difficult
* Quality assurance Easy Difficult

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*Topics Covered
Operations Management I
(5th semester)
Competitiveness', strategy, and
productivity
Product and service design
Strategic capacity planning for products
and services
Process selection and facility layout

Design of work systems

Location planning and analysis

Management of quality

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 Thank you 
See you next tutorial

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