COMMUNI CATION AND

INTERP ERS ONAL SKI LLS

Dr. Arindam Das
Associate Professor
Alliance School of Business
Alliance University

arindam.das@alliance.edu.in
 COMMUNICATION AND

INTERPERSONAL SKILLS

SESSION-I

Communication: Meaning, Elements

and Characteristics
 E T Y M O L O G Y O F C O M M U N I C AT I O N

1. communis: Lt. Noun: commonality; communality; to be

in common, a shared/received object (like a gift)
E T Y M O L O G Y O F C O M M U N I C AT I O N

2. communicare: Lt. Verb: to make something

common (like a fortification)

“Communication is the transfer of information from a sender to a receiver, with
the information being understood by the receiver”. — Koontz and Weihrich


“Communication is the art of developing and attaining understanding between
people. It is the process of exchanging information and feelings between two or
more people and it is essential to effective management.” — Terry and Franklin


“Communication is the sum of all things one person does when he wants to
create understanding in the mind of another. It is a bridge of meaning. It
involves a systematic and continuous process of telling, listening and
understanding.” — Allen Louis


“Communication is the process by which people attempt to share meaning via
the transmission of symbolic messages.” — Stoner and Wankel
W H AT I S C O M M U N I C AT I O N ?

A process that allows us to interact with others (or

even with ourselves) by being able to create and
share knowledge, experiences, information, data,
feelings.
BASIC MODEL OF
C O M M U N I C AT I O N
 E L E M E N T S O F C O M M U N I C AT I O N
[IN THE ORDER OF THE PROCESS
PROPER]

Sender
Encoding
Message
Channel
Transmission
Receiver
Decoding
Feedback
C H A R A C T E R I S T I C S O F C O M M U N I C AT I O N

 2 Way  Systematic in
Transactional Scope
Process  Dynamic Process
 Ongoing Process  May be
 Aims towards intentional or
understanding unintentional
creation  Interdisciplinary
 A Means not an in nature
End

 Goal-Oriented
 IDEA BITE: 7 CS OF
C O M M U N I C AT I O N

Completeness
Conciseness

Concreteness
Coherence

Courtesy

Correctness

Clarity
Thank You