Chapter 6

Managers as
decision makers

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Anthony Bell established Bell Partners Accountants Advisors Auditors in 1997. One of his early
decisions was that his company was going to deliver more services than other standard
accountancy practices. By continuing to make good decisions, Anthony Bell has been able to
grow his company into one of the largest boutique accounting firms in Australia.
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By a better understanding of cultural differences an organisation can enhance

teamwork and group processes which can result in improved decision making
and productivity.

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Ski resort managers can calculate the expected return on new investments in infrastructure
when the probability of different weather conditions can be estimated.

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Copyright © 2015 Pearson Australia (a division of Pearson Australia Group Pty Ltd) – 9781486006335/Robbins/Management 7/e
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 High tolerance for ambiguity

Intuitive decision making

Rational decision making
Analytical Conceptual
• Careful decision • Long term
making, rely on issues
available • Identifying
information possibilities

Directive Behavioral
• Efficient, • Work well with
logical, choice others, avoid
often clear conflicts, …

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Low tolerance for ambiguity
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IKEA discovers what consumers want before it manufactures products it sells the world over.

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 End of Chapter

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