CHAPTER VIII

MANAGING THE
OPERATION
FUNCTION
 It is about delivering products and services to customers to meet or surpass their expectations.
The six Ms of operations
1. Money

2. Men

3. Machines

4. Materials

5. Methods

6. Management

Customers’ expectations
 Quality

 Delivery

 Price

9 Critical Sub- Process Or Sub-Systems In The Transformation Process

 Technology application and utilization

 Operating flow

 Layouting

 Production programming and scheduling

 Quality control

 Operating systems and procedures

 Operating management, supervision, and control

 Worker motivation, skilling, deployment, compensation, and control

 Support and services