New Zealand

Mobile & Mobile Broadband

Training
Overview
• Introduction
• Why choose ACN?
• Mobile plans
• Mobile Broadband plans
• Sign Up
• Getting connected
• Setting expectations
• Resources
Introduction
ACN has partnered with M2 Telecommunications to offer SIM only
Mobile and Mobile Broadband services.
Available to Residential & Small Business customers.

Mobile Plan Mobile Broadband

Personal or Personal or
Business Business
Why choose ACN?
 M2 use the reliable and extensive Vodafone 3G network reaching
98.5% of the population
 Generous plan inclusions
 Up to 3 months free^ on selected mobile offers
 Discount when you bundle a Mobile service with Mobile Broadband

^Conditions apply. Visit acnpacific.co.nz/m2mobile for full details.

Mobile Plans
ACN Advantage ACN Advantage Unlimited
Monthly plan fee $40+ $50+
Minutes 400 NZ minutes + 200 ACN to Unlimited* calls within NZ & to
ACN minutes# Australia
Text Unlimited* text within NZ Unlimited* text within NZ & to
Australia
Voicemail 17c per retrieval Unlimited*
Data 1.25GB 2.5GB

Mobile plans are worth 2 customer points

 All pricing is exclusive of 15% GST.
+

*ACNs acceptable use policy applies

All plans available month-to-month or on a 12 or 24 month service term. If you connect for 12 months you will receive 1 month free applied as a credit (equal to your monthly
Plan Fee) on your 12th invoice. If you connect for 24 months you will receive 3 months free applied as a credit equal to your monthly Plan Fee on your 22nd, 23rd and 24th
invoices. The free offer refers to your monthly Plan Fee only. Any usage of additional or excluded services will be charged at standard rates. Offer cannot be transferred,
exchanged or redeemed for cash.
# ACN-to-ACN minutes (ACN Advantage plan) can only be used for voice calls to other ACN-acquired mobiles provisioned by M2 Telecommunications. Calls must be made and
received in New Zealand.
Mobile Broadband Plans
1GB 3GB
Monthly plan fee $45.95+ $71.50+
When bundled with $35.95+ $61.28+
an ACN Mobile

Free modem on 24 month term save $120

Mobile Broadband plans are worth 2 customer points

 All pricing is exclusive of 15% GST.

+

All plans available month-to-month or on a 24 month service term

The M2 Mobile Broadband service operates on the Vodafone 3G Broadband / 3G Extended Broadband networks. To check the 3G coverage in the areas you intend to use the
service before deciding to purchase this product.
If you exceed your plan’s included data allowance of 1GB (1GB Plan) or 3GB (3GB Plan) in any billing month, additional excess usage will be charged at 15¢ per MB or part thereof.
Both upload and download data counts towards total monthly data usage.
National and international SMS sent using this service will be charged at 20¢ per message in addition to your monthly plan fee.
Bundled pricing is available to customers who combine M2 Mobile Broadband with an eligible ACN M2Smart mobile service on the same account.
 Sign Up
Customers should check coverage
before signing up. Click the link on
the Mobile page, enter customer
address, select the product type and
3G. The map will display coverage.

Customers must complete sign up

online. A valid New Zealand driver’s
license is required for credit
checking purposes. No other form of
identification will be accepted

After the shopping cart customers

must complete the online sign up
form. Providing their customer type,
contact information, identification
and payment information.
Getting Connected
Connection Timeframe

10 business days

Customer communications

Communication Description
Order received PDF of completed sign up sent to customer from M2
Welcome email Confirmation of customer details including phone number, plan selected
and contract term.
Welcome letter Attached to the SIM card with instructions on how to activate it.
Setting expectations
Customer FAQ
How long will it take to receive my SIM
and / or modem?
How do I activate my SIM?
When will my number be ported?
I still haven’t received my SIM card /
modem, who can I call?
ACN
Your SIM will be shipped to you by Courier Post
and will typically arrive between 8 and 10 days
from the date on which M2 receives your
application.
A signature will be required upon delivery, and
therefore it is not possible to ship to PO Boxes or
Rural Delivery Addresses.
Customers should call M2 to activate their SIM. If
the SIM is not activated within 10 business days
M2 will automatically activate the SIM.
Customers will be sent a text notification 24hrs
prior to their phone number being ported to M2.
Customers should contact M2 after receiving this
text if any changes are required.
If your SIM has not arrived within 2 weeks, please
contact M2 Customer Service on 0800 110 281
who are able to track your delivery.
 Resources
www.acnpacific.com/ibo
 Product Overview presentations

 Training Material

 Podcasts