Lesson 15

Change Management
Change Management
• Complement and supports project management
linear and task-focused

• Focus of change management is people and the objective is to change

behavior

• Saying in change management circles: When one door closes another

one opens, but sometimes it’s hell in the hallway.
• Change management deals mostly with the hallway situation,
facilitating the human transition from the present to the future
Three Legged Stool
Primary Purpose of change management
To accelerate the speed at which people move successfully through the
change process so that anticipated benefits are achieved faster
 Other purpose Desired outcome
Improve organizational outcomes effective use of the system generates value to patients and the organization
and performance

Enhance employee satisfaction, when people learn new skills, meet performance expectations, and
morale, and engagement contribute to a greater good they feel pride in their accomplishments

Improve service quality users feel valued and supported by an organization that makes an investment
in them; this positively impacts how they treat patients

Help achieve hoped-for benefits benefits that include EMR value realization, reduction of errors, return on
investment

Create higher levels of openness, develop an engaged workforce

trust, involvement, and teamwork

Build change capability and capacity create organizational nimbleness through embedded change management
in the organization knowledge, structure, and process
The Skill vs. Will Matrix