DIFFERENT ROLES AND

RESPONSIBILITIES OF H.R.
GENERALIST IN E-COMMERCE
COMPANY
Submitted by:
Mohit Tomar
Faculty Guide: Roll No: 1822270027
Industry Guide:
Prof. Parul Aggarwal Mr. Chandrabhan Rana
Assistant Professor Asst. Manager – Human
M.B.A. Department Resources
Flowmore Pvt. Ltd.
COMPANY PROFILE
• Bigbasket.com (Innovative Retail Concepts Private
Limited) is India’s largest online food and grocery
store.
• With over 18,000 products and over 1000 brands
in their catalogue you will find everything you are
looking for.

About BB-Daily
• Subscription Model.
• Deliver Milk and Non-Milk Items before 7.30am
everyday.
BB Instant:
• Wallet Attached Vending Machine.
• Scan the code. Pick items. Machine will detect the
amount of the items picked and will deduct the amount
from Paytm wallet.

Vision:
To be India’s most loved and trusted consumer brand.
Mission:
To enrich customer lives and health by giving them best
quality groceries while saving their time.
Work Related Activities at Bigbasket
• Dossier, Document hygiene
• Absenteeism tracking
• Exit Interviews
• On-boarding formalities
• Event management (reward and recognition programs)
• Recruitment
• Grievance Handling
• MIS Management
• Collecting and Screening candidates CV
• Prepare appointment letter
OBJECTIVE OF THE STUDY:

• Objective of this report is to find the underlying

reason of attrition in group-2 employees that is one
of the biggest challenges at bigbasket.
METHODOLOGY:

• The report conducted by me is qualitative report

containing qualitative data.

• The data has been collected by interviewing the

former employees of Bigbasket and collecting data
from exit interview from group-2 employees.
FINDINGS:

Positive Aspects:
• Most of the workers are satisfied with company
policies for the workload that should be given to
them.
• 87.94% employees agree that salary provided is
good, 12.06% employee disagree. Company needs
to investigate its compensation policy to remain in a
competitive position in the market.
• 76.60% Employees are satisfied with the timing and
work hours of the job.
Problems:
• During disputes arise from the bad behavior of
hub-incharge and DSM.
• Though only 12.77% of employees felt that senior
management misbehaved with them and that is
the sole reason for them to leave but Most of the
disputes related to work, working hours, shifts and
workload etc. arise because of bad behavior of the
senior management.
• Employees needs to work for more hours than
they are told to hence company needs to revise
work hours and timings and should provide
suitable incentives to hardworking Employees.
CONCLUSION &
RECOMMENDATION:
• Interview Process.
• Feedback to rejected candidates.
• Attrition.
• Training and Development.
• Incentives.
• Document Hygiene.
• Recruitment and Selection process.
THANK YOU.