GROUP MEMBERS

SAMRA KHAN (17232720-032)

AMINA ASLAM (030)

KAINAT NADEEM (036)

RABIHA NOOR (098)

Beenish Razzaq (106)

KNOWLEDGE
MANAGEMENT
V
 CHAPTER 8
Developing and Managing Knowledge
repositories
Outline

◦ Key feature of an effective knowledge repository

◦ Knowledge mapping
◦ Process of knowledge mapping and key principle of building knowledge
taxonomy
◦ Effective method of describing and identifying knowledge source
◦ Repository design in terms of their user inferences
◦ Repository content quality determined
◦ Guideline how knowledge repository can b effective
◦ Develop an effective idea archival for knowledge management
 Effective knowledge repositories
Repositories act as the link between users and core
knowledge, operating as a single point of entry to help people
find relevant information from many different organizational
source.

They also act as the vehicle for contributing new knowledge

and requesting personalized knowledge service which keep
the user updated or repository additions
Knowledge repository content

Four layers of organizational knowledge

• Factual – terminology, specific details and elements or
organizational practice
• Conceptual – theories, models, principles and
generalisations
• Procedural – skills, techniques and methods
• Meta-cognitive – learning, thinking, problem-solving
 Effective Knowledge repository features
◦ Links to organizational and external sources
Knowledge ◦ Communication forums

Repositories ◦ Case studies and histories

◦ Discussion topics
◦ Contribution channel
◦ Reference materials and sources
◦ User assistance on the system and indexes
◦ Search services
 Two major processes support repository development and
management.
1. Content structure
Content structure describes the various ways in which core
knowledge may be classified and defined within organisation.
It encompasses four processes: the building of the knowledge
Repository map, the description of sources to build a reliable and
authoritative system, the identification of sources which

Development should be included in the repository and the provision of a

suitable user interface to encourage successful use.
2. Content quality control
Content quality control describes the processes which are
undertaken to preserve the quality and usefulness of the
repository content. It comprises three major processes:
evaluation and verification; monitoring of currency and
archiving.
 Mapping the content structure

Ultimate Goal: save users time and effort in finding the maximum
number of highly appropriate sources

Provides direction and structure

Demonstrates intellectual and organizational content

Enables successful retrieval (recall and precision)

 Integrates relational and
operational concepts into one
integrated approach

Creating a Operates as an ontology: a formal

Knowledge classification of the organizational
knowledge structure
Map
The ontology represents the
holistic way in which knowledge
is applied in the organization
 Taxonomies describe the various relational
and operational approaches to organizational
knowledge

Creating a
Knowledge Multilevel hierarchies from general to
specific content

Map
Can search for broad areas of knowledge or
very specific aspects, depending on their
needs and knowledge of the field
 Thesaurus — an alphabetical and
hierarchical listing of knowledge
content areas supported in the
organization using descriptors to
describe the content
Creating a
knowledge Includes a definition and may provide
an explanation as to application and
map interrelationships

This explanatory support can greatly

assist novices
 Increased classification of the
source on the basis of metadata -e.g.
author, date of contribution, level of
Source access, contact names, project titles
etc.
Description
Templates and
standardization can assist in
data classification
 USER INFRANCES ANLYSIS

SCREEN NAVIGATION EASE OF RETRIEVAL SECURITY TOOLS AND OTHER

ACCESSIBILITY AND LODGMENT OF PROCESSES SUPPORT
KNOWLEDGE
 Repository Quality Control

Monitors the value and suitability of contributed sources

Verifies the credibility of the data

Maintains the relevance and viability of the repository

Archives sources which are no longer current

 Content evaluation / verification

Knowledge life

Repository Authoritative source

Quality Contributor profile

Control
Accuracy of inputs / editorial policy

Knowledge officers

Downstream / upstream filtering

 content archives

Usability

Perceived value

Tagged as to importance

Archive old sources?

Policies on archival principles