• Influencing human behavior • Art of getting with others • Motivating others to our way of thinking • Respecting other’s views and dignity • Be presentable • Be well groomed • Be cheerful • Be smiling • Be cool • Be a good listener • Be enthusiastic • Be kindly and friendly • Be courteous • Be concerned about others • Be jovial • Don’t be egoistic • Don’t criticize • Appreciate and recognize others • Admit your mistakes • Remember the name of others Love them anyway Succeed anyway Do good today Build anyway Help them anyway Be honest and frank anyway