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Giving & Receiving

Feedback
Learning Objectives
At the end of this session, you will be able to:
•Identify the factors which lead to effective feedback
•Prepare to give negative feedback
•Give feedback to a peer
•Identify a strategy to help you receive criticism

Feedback
Am I comfortable with

Feedback
Stages in Giving Feedback
1. Evaluate the situation
2. Plan the feedback
3. Discuss
4. Action Plan

Feedback
Evaluate the
Situation

Feedback
Evaluate the situation

Feedback
Be Specific

The trainer read


This training the slides and
session is boring! didn’t provide
any activities for
us to practice on

Feedback
Plan the feedback

Feedback
Achieve Model
• Ability
• Clarity and confidence
• Help and support
• Incentive and motivation
• Evaluation
• Validity
• Environment

Feedback
Discuss &
Make an Action
Plan

Feedback
Giving feedback
• Choose an appropriate time and place
• Talk about specific behaviour
• Let the person know the impact of the behaviour
• Outline your preferred future behaviour
• Discuss a solution
• Acknowledge the person’s right to accept or reject the
feedback
• End positively

Feedback
Receiving Feedback

Feedback
How do you typically react?

Feedback
Thanks for attending!

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