Professional Documents
Culture Documents
Feedback
Learning Objectives
At the end of this session, you will be able to:
•Identify the factors which lead to effective feedback
•Prepare to give negative feedback
•Give feedback to a peer
•Identify a strategy to help you receive criticism
Feedback
Am I comfortable with
Feedback
Stages in Giving Feedback
1. Evaluate the situation
2. Plan the feedback
3. Discuss
4. Action Plan
Feedback
Evaluate the
Situation
Feedback
Evaluate the situation
Feedback
Be Specific
Feedback
Plan the feedback
Feedback
Achieve Model
• Ability
• Clarity and confidence
• Help and support
• Incentive and motivation
• Evaluation
• Validity
• Environment
Feedback
Discuss &
Make an Action
Plan
Feedback
Giving feedback
• Choose an appropriate time and place
• Talk about specific behaviour
• Let the person know the impact of the behaviour
• Outline your preferred future behaviour
• Discuss a solution
• Acknowledge the person’s right to accept or reject the
feedback
• End positively
Feedback
Receiving Feedback
Feedback
How do you typically react?
Feedback
Thanks for attending!