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 Mission & Vision
To handle all inquiries from our fans in a
professional manner with dignity and respect as
we deliver exceptional customer service.

Through product knowledge, extensive training,

and state of the art systems, deliver World Class
Customer Service with measurable results. In
turn, exceed our customer’s expectations, our
goals, and leave every interaction knowing our
fan has been listened to and their issue
validated.
HOMEPAGE
USERS CAN ACCESS
THE HOMEPAGE BY
OPENING UP A
BROWSER WINDOW
ON THEIR PC OR MAC
AND TYPING
WWW.MLB.COM INTO
THE ADDRESS BAR.
LOGGING IN

USERS CAN LOG IN

BY CLICKING THE

SILHOUETTE FROM

THE UPPER RIGHT

HAND SIDE OF THE

PAGE
LOGGING IN
AFTER CLICKING

ON THE

SILHOUETTE, USERS

WILL BE BROUGHT

TO THE PAGE WHERE

THEY WILL ENTER

THEIR LOGIN

CREDENTIALS OR

CREATE A PROFILE
LOGGING IN
SOME USERS MAY

HAVE FORGOTTEN

THEIR PASSWORD.

CLICKING ON THE

FORGOT PASSWORD

LINK WILL BRING

USERS TO A PAGE

WHERE THEY CAN

ENTER THEIR

REGISTERED EMAIL

ADDRESS AND HAVE A

TEMPORARY PASSWORD

EMAILED OUT
 RESET
PASSWORD
ENTERING THE

REGISTERED EMAIL

ADDRESS AND

CLICKING ON THE

BLUE “GET NEW

PASSWORD” BUTTON
WILL HAVE

A TEMPORARY

PASSWORD EMAILED

TO THE USER’S

REGISTERED EMAIL
HOW TO
LOG IN
HOW TO ACCESS
THE PROFILE
SECTION
NAVIGATION
TO NAVIGATE TO

DIFFERENT

SECTIONS OF THE

SITE, USERS CAN

HOVER THEIR

MOUSE OVER THE

DIFFERENT

HEADINGS ALONG

THE UPPER

PORTION OF THE

HOMEPAGE

(SCORES, NEWS,

VIDEO ETC…)
 SCORES
CLICKING ON

“SCORES” WILL

BRING USERS TO

THE PAGE WHERE

THE MOST RECENT

GAME SCORES ARE

DISPLAYED

CLICKING ON THE

DATE FROM THE

UPPER LEFT HAND

SIDE WILL OPEN UP

A CALENDAR AND

ALLOW USERS TO SEE

SCORES FROM OLDER

GAMES
 NEWS
CLICKING ON

“NEWS” WILL BRING

USERS TO THE PAGE

THAT PROVIDES

NEWS COVERAGE

OF MLB THROUGH

ARTICLES, VIDEOS

AND PICTURES

THIS PAGE ALSO

INCLUDES BUT IS

NOT LIMITED TO

NEWS ABOUT THE

HOF, WBC & AFL.

 VIDEO
CLICKING ON “VIDEO”

BRINGS USERS TO THE

VIDEO PAGE FOR

MLB.COM WHERE

RECENT NEWS VIDEOS

AND HIGHLIGHTS ARE

DISPLAYED.

HOVERING YOUR MOUSE

OVER THE WORD

“VIDEO” GIVES USERS A

MENU OF DIFFERENT

SECTIONS TO ACCESS

SECTIONS INCLUDE BUT ARE

NOT LIMITED TO:

• WATCH MLB.TV
• INSTANT REPLAY
• STATCAST
• OTHERS
 STATS
CLICKING ON “STATS”

BRINGS USERS TO THE

PAGE THAT PROVIDES

STATISTICS FOR THE

CURRENT AND PAST

SEASONS.

STATS CAN BE

BROKEN DOWN BY

LEAGUE, PLAYER,

TEAM & POSITION

TIMEFRAME FILTERS

INCLUDE: YTD, LAST 7

DAYS, LAST 30 DAYS,

PRE & POST ALL STAR

HOVERING YOUR MOUSE

OVER THE WORD “STATS”

GIVES USERS A MENU OF

DIFFERENT SECTIONS TO

ACCESS.
STANDINGS
CLICKING ON

“STANDINGS” BRINGS

USERS TO THE PAGE

THAT PROVIDES THE

WIN/LOSS RECORDS

FOR ALL TEAMS. THEY

ARE DIVIDED BY

LEAGUE AND DIVISION

STANDINGS CAN BE

FILTERED BY YEAR.

USERS CAN ALSO VIEW

STANDINGS FOR THE

REGULAR SEASON, WILD

CARD RACE, SPRING

TRAINING OR POST SEASON

PROJECTION

HOVERING YOUR MOUSE

OVER THE WORD “STANDINGS”

GIVES USERS A MENU OF

DIFFERENT SECTIONS TO ACCESS.

SCHEDULE
CLICKING ON

“SCHEDULE”

BRINGS USERS TO

THE PAGE THAT

DISPLAYS THE MOST

RECENT MLB

SCHEDULE IN 3 DAY

INCREMENTS

USERS HAVE THE

OPTION OF

OPENING UP A

CALENDAR JUST

ABOVE THE LIST OF

GAMES AND CAN

SELECT THE

PREVIOUS 3 DAYS OR

THE NEXT 3 DAYS.

 SCHEDULE
AT THE BOTTOM OF THE

LISTED GAMES USERS

WILL FIND LINKS FOR

THE FOLLOWING
SECTIONS:

• CURRENT YEAR’S
REGULAR SEASON
SCHEDULE
• PREVIOUS YEAR’S POST
SEASON SCHEDULE
• PREVIOUS YEAR’S
REGULAR SEASON
SCHEDULE
• IMPORTANT DATES
• TEAM BY TEAM
SCHEDULE
• NATIONAL BROADCASTS
• SUNDAY NIGHT
BROADCASTS
• PROBABLE PITCHERS
 PLAYERS
CLICKING ON
“PLAYERS” BRINGS
USERS TO THE PAGE
WHERE THEY CAN
LOOKUP INDIVIDUAL
PLAYER
INFORMATION

FILTERS ON THIS PAGE

INCLUDE ACTIVE
PLAYERS, HISTORICAL
PLAYERS, SEARCH BY
LEAGUE, SEARCH BY
POSITION, TEAM
ROSTERS, TEAM
DEPTH CHART

HOVERING YOUR
MOUSE OVER THE
WORD “PLAYERS”
GIVES USERS A MENU
OF DIFFERENT
SECTIONS TO ACCESS.
TICKETS
CLICKING ON

“TICKETS” BRINGS

USERS TO THE PAGE

WHERE THEY CAN

PURCHASE TICKETS

FOR GAMES THEY

WISH TO ATTEND

THIS PAGE WILL

DISPLAY A LIST OF

UPCOMING GAMES

BEGINNING WITH THE

EARLIEST GAME

USERS CAN SELECT A

GAME FROM THE LIST

OF CLICK ON A TEAM

LOGO TO GET TICKETS

FOR THAT SPECIFIC

TEAM
 TICKETS
ABOVE THE LIST OF
GAMES THERE IS A
SEARCH FIELD WHERE
USERS CAN SEARCH FOR
TICKETS BY TEAM OR
BALLPARK

CLICKING ON THE “2018

SEASON TICKETS” LINK
WILL BRING USERS TO
WHERE THEY CAN
SELECT A SPECIFIC TEAM
TO PURCHASE SEASON
TICKETS FROM

CLICKING ON THE
“BALLPARK” LINK WILL
TAKE USERS TO THE
PAGE WITH LINKS TO
ITUNES AND GOOGLE
PLAY STORES TO
DOWNLOAD THE
BALLPARK APP
 APPS
CLICKING ON “APPS”

BRINGS USERS TO THE

PAGE WHERE THEY

CAN DOWNLOAD

OFFICIAL MLB

SPONSORED APPS

THE AVAILABLE APPS

INCLUDE BUT ARE

NOT LIMITED TO:

• BALLPARK
• AT BAT
• R.B.I.
• BEAT THE STREAK

HOVERING YOUR MOUSE

OVER THE WORD “APPS”

GIVES USERS A MENU

OF DIFFERENT SECTIONS

TO ACCESS.
 SHOP
CLICKING ON “SHOP”
WILL BRING

USERS TO THE

OFFICIAL MLB

SHOP

USERS CAN

PURCHASE

OFFICIALLY

ENDORSED MLB

MERCHANDISE
 MLB.TV
CLICKING ON

“MLB.TV” BRINGS

USERS TO THE PAGE

WHERE THEY CAN

PURCHASE AN MLB.TV

SUBSCRIPTION

PREMIUM YEARLY,

PREMIUM MONTHLY

AND SINGLE TEAM

SUBSCRIPTIONS ARE

AVAILABLE FOR

PURCHASE

*PLEASE NOTE THAT

SINGLE TEAM
SUBSCRIPTIONS ARE ONLY
AVAILABLE IN THE US*
 MLB.TV
CLICKING ON THE LINKS

FROM THE UPPER RIGHT

SIDE OF THE PAGE WILL

TAKE USERS TO

DIFFERENT SECTIONS.

“CONTACT US” WILL TAKE

USERS TO A PAGE THAT

HAS

A FORM THEY CAN FILL

OUT

TO EMAIL AS WELL AS THE

CS PHONE NUMBER

“HELP CENTER” WILL TAKE

USERS TO THE FAQ PAGES

FOR

MLB.TV
 MLB.TV
“UPGRADE” IS FOR
SINGLE

TEAM SUBSCRIBERS
WHO WISH

TO PURCHASE ALL
TEAMS

“CURRENT
SUBSCRIBERS” WILL

TAKE USERS TO THE

MEDIA CENTER

PAGE WHERE THEY

CAN LAUNCH GAMES
FANTASY
CLICKING ON

“FANTASY” WILL

BRING USERS TO

THE PAGE WHERE

THEY CAN GET

INFORMATION ON

THEIR FANTASY

PLAYERS AS WELL AS

NEWS AND VIDEOS

HOVERING YOUR

MOUSE OVER HE

WORD “FANTASY”

GIVES USERS A MENU

OF DIFFERENT SECTIONS

TO ACCESS
 TEAMS
CLICKING ON

“TEAMS” WILL BRING

USERS TO THE PAGE

THAT LISTS TEAM

INFORMATION

(LOGO, CONTACT NUMBER,

ADDRESS & WEBSITE)

CLICKING ON A

SPECIFIC TEAM WILL

BRING USERS DIRECTLY

TO THAT TEAM’S WEBSITE

HOVERING YOUR MOUSE

OVER HE WORD “TEAMS”

GIVES USERS A MENU OF

ALL MLB TEAMS

PLAY BALL
CLICKING ON “PLAY

BALL” WILL BRING

USERS TO THE PLAY

BALL WEBSITE FOR

USA BASEBALL, USA

SOFTBALL & MLB

YOUTH EVENTS
ANY QUESTIONS ?????????