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    The document outlines 5 levels of an IT service management hierarchy. Level I is entry-level IT support service roles. Levels II through IV include more specialized roles in hardware/network servicing, web/multimedia design, and database administration. The highest level, Level V, is for IT service management roles overseeing the entire OS.

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    OM IT

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    The document outlines 5 levels of an IT service management hierarchy. Level I is entry-level IT support service roles. Levels II through IV include more specialized roles in hardware/network servicing, web/multimedia design, and database administration. The highest level, Level V, is for IT service management roles overseeing the entire OS.

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    © All Rights Reserved
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    6 views1 page

    Om It

    Uploaded by

    Max
    The document outlines 5 levels of an IT service management hierarchy. Level I is entry-level IT support service roles. Levels II through IV include more specialized roles in hardware/network servicing, web/multimedia design, and database administration. The highest level, Level V, is for IT service management roles overseeing the entire OS.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 1

    INFORMATION TECHNOLOGY

    Level V IT
    IT Service
    Service Management
    Management OS
    OS

    Hardware
    Hardware and
    and Web
    Web and
    and Database
    Database
    Network
    Network Multimedia
    Multimedia Administration
    Level IV Servicing Designing Administration
    Servicing OS
    OS Designing and
    and OS
    OS
    Developm
    Development
    ent OS
    OS

    Hardware
    Hardware and
    and Web
    Web and
    and Database
    Database
    Level III Network Multimedia
    Multimedia Administration
    Network Designing Administration
    Servicing Designing and
    and OS
    OS
    Servicing OS
    OS Development
    Development OS
    OS

    Level II IT
    IT Support
    Support Service
    Service OS
    OS

    Level I IT
    IT Support
    Support Service
    Service OS
    OS

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