Aghnia Pertiwi

29119079
Retail Online Teodorus R A
29119164

Risk Identification
SYNDICATE 5

Dionisius Vidi N. Karlina Noor Pratiwi

29119009 29119210

Fariq Rahadiyan C.
29119052
Business Model
Retail Online for Sembako
Business Model Overview
Retail Online For Sembako

This business is engaged in retail,

which markets daily necessities
such as rice, eggs, cooking oil and so on.

In running this retail business using

online media platform in terms of
marketing and selling its
products. Customer will get their
product by expedition delivery
Portfolio
Presentation
Designed Business
Model
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Business Model

Customer
Risk Identification
Retail Online for Sembako
 Market Risk
For retail Online

Inventory Guaranteed from

Commodity price
suppliers
Fluctuating commodity
Significant price changes from
prices
suppliers

Government Policy &

Foreign Exchange Rate Online Platform
Rupiah exchange rate The possibility of policies from the
fluctuates government and application
provider platforms that causes
the decline, blocking and closing of the
grocery retail business
sector
 Financial Risk
For retail Online

Risk of default on loan from Term of payment

bank (Liquidation) with supplier

01 The risk of default is when

02 Time of payment to
the trader is unable to suppliers is
pay his obligations to the hampered
Bank

Risk from Customer

Refund Payment Payment

03 (guarantee of service)

Refunds to consumers
04 The risk of the customer
not paying or the customer
making a fictitious payment
related to the order
 Operational Risk
For retail Online

Continuity of Goods Difference in stock amount

There is a different between the amount of stock
Possible problems in dealing
in the online application and
with suppliers so that the continuity of
the actual stock
goods are disrupted

The quality of Goods Availability of stock of Goods

does not match your from suppliers
preferences Ensure the availability of stock supplies is
There is a quality standard for goods set by always there
buyers and suppliers in
accordance with the contract
Damaged Goods in inventory
The possibility of damage to
The late arrival of Goods
merchandise because it is easily damaged
Any delay in the delivery of goods will so that the goods cannot
cause disruption of operations be sold
Operational Risk
For retail Online

Man Power error

Employees make mistakes or
negligence in work

Error in the order recording

There is an error in recapping
orders from customers through the
online system

Error in the delivery process Error in the packing process

Error in writing customer address Error in packing will damage the
goods
 Operational Risk
For retail Online

An operational error from the IT Service Level (customer

system service experience)
Errors from the system can hinder
There are bad reviews from
business operations such as errors in
income bookkeeping, costs customers on the online platform
also in recording orders
.

Market Competition Product variety

(Selling Price, Service) (many choices for customers)
There may be many competitors in the Limited items for sale will cause
industry so that the goods are not sold customers to choose other places that can
provide more of the items they need
 Operational Risk
For retail Online

Customer behaviour Risks with expedition shipments

(preference …)
Diverse consumer behaviour due to
preferences, tastes and customer
character which can transmit the
epidemic of word of mouth to the
surrounding community which can
affect operations
Goods are not delivered according to the customer's
address
- The item arrives at the customer but there is
damage
- The goods arrived late to the customer

Availability of stock Force Majeure

There is a risk that the goods will not be If a force majeure occurs such as a natural
available due to a lack of maintain stock in disaster, operations and shipping will be
the company’s disrupted
internal operations
Thank you