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  • Service System Network: Case Study: Airport Syndicate 3 - Class of Service Science

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    Rifqi Al-Ghifari
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    This document summarizes the key stakeholders in an airport service system network and how they contribute value. It identifies stakeholders like tourists, businesses, tenants, security services, engineering services, airlines, agents, and authorities. For each, it outlines the measures of their contribution, such as revenue, satisfaction, and compliance. The overall value propositions are to generate revenue, provide customer services, and ensure regulatory compliance for airport operations.

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    Service Science G3

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    This document summarizes the key stakeholders in an airport service system network and how they contribute value. It identifies stakeholders like tourists, businesses, tenants, security services, engineering services, airlines, agents, and authorities. For each, it outlines the measures of their contribution, such as revenue, satisfaction, and compliance. The overall value propositions are to generate revenue, provide customer services, and ensure regulatory compliance for airport operations.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    5 views4 pages

    Service System Network: Case Study: Airport Syndicate 3 - Class of Service Science

    Uploaded by

    Rifqi Al-Ghifari
    This document summarizes the key stakeholders in an airport service system network and how they contribute value. It identifies stakeholders like tourists, businesses, tenants, security services, engineering services, airlines, agents, and authorities. For each, it outlines the measures of their contribution, such as revenue, satisfaction, and compliance. The overall value propositions are to generate revenue, provide customer services, and ensure regulatory compliance for airport operations.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Service System Network

    Case Study: Airport

    Syndicate 3 – Class of Service Science


    Service System Network
    Value Proposition
    Stakeholder Measure Contribution Reasoning

    Tourist Quality - Revenue Airport End User


    (Satisfaction) - Word of Mouth

    Business/ Quality (Loyalty, - Generate Revenue Airport End User


    Professional Satisfaction) - Provide Customer Data

    Tenants - Revenue - Flight Schedule, Tourism Airport Business


    (Inside) - Customer Information, Provide Channel Partner
    Satisfaction - Provide food and common goods

    Security Number of Case/ - Provide Security to the Customer Airport Business


    Loss Partner
    Value Proposition
    Stakeholder Measure Contribution Reasoning

    Service and Cost and Loss - Provide Logistic Service Airport Business
    Engineering - Facility Providers and Cleaner Partner
    Division - Customer Service and
    Information Center
    - Provide Platform and System
    Services

    Airlines Customer - Generate Revenue Airport Business


    Satisfaction - Generate Airlines Services Partner/Third Parties

    Agent - Customer - Provide Transportation Airport Business


    (Outside) Satisfaction - Provide Food and Common Partner/Third Parties
    - Revenue Goods

    Authority Compliance Provide regulation Regulator

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