Technology – the impact on

organizational management

International Management Systems Marketing

Tel: +44 (0) 1666 826 065 www.imsm.com
Technology and Information
 There is a mistaken concept that information system
management is all about technology – well let me clear
that up right now – it is not!!!!

 Technology is an enabler – A tool by which is the

organisation is able to leverage its resources effectively
to allow the servicing of its customer base.

 Your information – and the system that surrounds it is an

asset which allows your business to exist and operate.

International Management Systems Marketing

Tel: +44 (0) 1666 826 065 www.imsm.com
 The Technology Relationship
 You can have information without technology, but technology
is useless without information

 Many companies today spend a great deal of resources trying

to understand and manage the complex relationship between
them, the organisations and people with which they deal

 These relationships are further exacerbated by dynamic

geographical and cross channel requirements – which
demands a near complete holistic understanding of
operational hierarchies – which includes the infrastructure .

International Management Systems Marketing

Tel: +44 (0) 1666 826 065 www.imsm.com
 Understanding your requirements

 The important part of considering ISO 27001 is actually

understanding what your requirements as a business are?

 While 60% of organisations survey last year in a service

management imitative claim to know their information
management requirements – the results of the GAP
analysis conducted – reduced it to 43%

 Aligning IT and Business goals are high on the strategic

agenda so why is the actual number so low ?

International Management Systems Marketing

Tel: +44 (0) 1666 826 065 www.imsm.com
 Knowing the facts
 In most organisations 80% or more of the IT spend goes
to “keeping the lights on” – that is money spent by the IT
department so the business can function.

 The remaining 20 % is spent on new applications and IT

facilities – to aid the business in delivering it product or
service.

International Management Systems Marketing

Tel: +44 (0) 1666 826 065 www.imsm.com
 Knowing the facts 2
 To borrow a quote from the great Albert Einstein – “it
has become appallingly obvious that our technology
has exceeded our humanity”

 Have we become subservient to technology? – have

we relinquished control of our destinies?

 Technology is fast expanding – changes to both

hardware and software is cause for wow and concern
almost at the same time.

International Management Systems Marketing

Tel: +44 (0) 1666 826 065 www.imsm.com
 A Question for You ?

 So what is Technology -
– Is it just a concept
– Is it just an enabler
– Is it a tool
– Is it something more?

International Management Systems Marketing

Tel: +44 (0) 1666 826 065 www.imsm.com