Evolution Technical Solutions

WELCOME
TO
BASIC INSTALLATION AND

REPAIR
# 078106
1
BASIC INSTALLATION AND REPAIR
# 078106
The course includes:

• Lecture
• Student Handbook
• Overheads
• Group Discussions
• Worksheets
2
# 078106
Course Objective:
• To introduce students to Basic Installation and

Repair issues
This is a basic level course
Duration: 9 days
Audience: New I&R personnel
3
TOPICS
IDENTIFY OUTSIDE PLANT FACILITIES

& COMPONENTS
INSTALL A SINGLE LINE RESIDENCE

SERVICE
IDENTIFY SERVICE ORDER RELATED

CONTENT
LINE AND STATION TRANSFERS (DROP

CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
BASIC FAULT LOCATING
DEMARCATION
BILLING 4
UNIT 1

& COMPONENTS

SERVICE

CONTENT

CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 5
INTRODUCTION
In this unit we will discuss the following
subjects:
• Expectations
• Outside Cross Connection Facilities
• Cable/Wire
• Cable Pair Color Code
• Station Protection
• Wire Stripping and Tiedown
The information in this unit will help you to

understand the different hardware and cable
worked on by I&R in Outside Plant. 6
EXPECTATIONS
• Customer
• Installer
• Company.
7
CUSTOMER
Customers' expectations include:
• They are advised of arrival and

departure times
• Their premises will be secure while the

installer is there and after the installer
leaves; you are expected to show
company ID when required
• Disruption will be minimal
8
CUSTOMER
• The installer is professional and capable of

doing the job
• The job is done neatly
• The job is completed and left in working

order
9
CUSTOMER
• Their privacy is not invaded
• The installer instructs them on how to use TELUS

products and services
• They will be informed of the job progress
• The installer is courteous, caring, and helpful
10
EXPECTATIONS
11
INSTALLER
Some of your expectations include:
• You will be given the proper tools to perform the

job right the first time
• Defective tools/sets can be replaced:

- For defective tools see your
supervisor
• The appropriate training/hands on time will be

given to perform the job
• Fair compensation will be awarded for the

services you provide.
12
EXPECTATIONS
13
EXPECTATIONS
14
COMPANY
The following are some points to keep in mind:
• For fair compensation, the company will receive

fair services
• Complete a full work day, starting on time in

keeping with job requirements
• There will be no conflicts of service
• A professional image and neat appearance will be

maintained
15
COMPANY
• There is cooperation in reaching company goals
• There must be full cooperation with coworkers,

other departments, and any on-site contractors
• Safe work practices are followed; wear

protective equipment when required
• Company assets are respected and cared for
16
COMPANY
• Endorse and promote products and services

offered by TELUS
• You do not break the trust and confidence of

TELUS' integrity held by the public
• Use your ingenuity and flexibility in order to

overcome obstacles and meet local conditions.
17
OUTSIDE CROSS CONNECT FACILITIES
The following topics will be discussed:
• OP Overview
• Outside Cross Connect Components
• Joint Usage
18
OUTSIDE PLANT
TELUS CO
*MDF *IDF
SAC/JWI
Boxes
Switch
Aerial Plant Subscriber
Cross
Connect
Boxes
Protectors
Vault
Service Box/ Manhole

Manhole Feeder Cable
Distribution Cable
* MDF = Main Distribution Frame 19

* IDF = Intermediate Distribution Frame
OUTSIDE PLANT COMPONENTS
Aerial:
• CO
• Feeder Pairs
• SAC (Service Area Connector)
• JWI (Jumper Wire Interface)
• Distribution Pairs
• RA
• Network Service Wire (drop)
• MIT/BET/DT/EPHT/Cross Connect
20
Underground:
• CO
• Feeder Pairs
• SAC/JWI
• Distribution Pairs
• Pedestal/Splice Box
• Network Service Wire (drop)
• MIT/BET/DT/EPHT/Cross Connects
21
Subscriber:
• Protector
• Risers/Cross Connect
• Station Wire (I/W)
• Jack
• Telephone
• Demarcation Points
22
OUTSIDE CROSS CONNECT
COMPONENTS
There are six standard components:
• SAC/JWI
• Cross Connect (X Connect or XConn)
• RA/RAP (Ready Access Point)
• Pedestal/RAP
• Service Box
• BET (Building Entrance Terminal)

/MIT (Metal Inside Terminal) 23
SAC BOX
ADSL
24
CROSS CONNECT
25
RA
Distribution
Cable
Terminal #
Drop Wires
26
RA - OPEN
27
SLIC
28
SLIC - OPEN
29
TYPE 145B TERMINAL BLOCK
30
IDC TERMINAL BLOCK
31
PEDESTAL
32
SERVICE BOX
33
SERVICE BOX
34
Klik-It Closures in Service Vault
ZEBRA ENCLOSURE BRACKET AND
MOUNTING BAR
35
25/50-100 PAIR CIRCA PROTECTOR
36
SURGE ST691 – M25
37
JOINT USAGE
38
CLASSES OF CABLE
39
COPPER CABLE
40
COPPER CABLE
CELFIL
Alpeth
41
OP CABLE TYPES
CABLE NAME CABLE TYPE RANGE OF SIZES
CELFIL Grease filled

(Current TELUS Fully color coded, binder 6 - 3600 Pair
Standard) groups and pairs
ALPETH (ALP) Air Core

Fully color coded, binder 6 - 3600 Pair
groups and pairs
CELSEAL (CEL) Grease filled

Fully color coded, binder 6 - 3600 Pair
groups and pairs
42
CELFIL CABLE
Polyethylene Jacket
Coated Aluminum
Plastic Core Wrap
Filled Cable Core
Conductors
43
ALPETH CABLE
44
CELSEAL CABLE
45
CABLE SIZES
25
50
100
200
300
400
600
900
1200
1500
1800
2100
2400
2700
3000
3300 46
3600
CABLE GAUGES
19
22
24
26
47
PAIR COLOR CODE
COLOR
PAIR NUMBER
TIP RING
1 White Blue
2 White Orange
3 White Green
4 White Brown
5 White Slate
6 Red Blue
7 Red Orange
8 Red Green
9 Red Brown
10 Red Slate
11 Black Blue
12 Black Orange
13 Black Green
14 Black Brown
15 Black Slate
16 Yellow Blue
17 Yellow Orange
18 Yellow Green
19 Yellow Brown
20 Yellow Slate
21 Violet Blue
22 Violet Orange
23 Violet Green
24 Violet Brown
25 Violet Slate 48
RING SIDE COLOUR RULES
BLue will always be pair 1 or 6

Orange will always be pair 2 or 7
Green will always be pair 3 or 8
BRown will always be pair 4 or 9
Slate will always be pair 5 or 0
49
RING SIDE COLOUR RULES
Example:
Pair 187 will be Orange on the RING side

Pair 310 will be Slate on the RING side
Pair 13 will be Green on the RING side
50
BINDER GROUPS
Binder Groups
(Bundles of 25 pair)
51
BINDER GROUP COLOUR CODE
BINDER PAIRS BINDER BINDER PAIRS BINDER
GROUP COLOURS GROUP COLOURS
1 1-25 BL-W 25 601-625 R-BL-W
2 26-50 O-W 26 625-650 R-O-W
3 51-75 G-W 27 651-675 R-G-W
4 76-100 BR-W 28 676-700 R-BR-W
5 101-125 S-W 29 701-725 R-S-W
6 126-150 BL-R 30 726-750 R-BL-R
7 151-175 O-R 31 751-775 R-O-R
8 176-200 G-R 32 776-800 R-G-R
9 201-225 BR-R 33 801-825 R-BR-R
10 226-250 S-R 34 826-850 R-S-R
11 251-275 BL-BK 35 851-875 R-BL-BK
12 276-300 O-BK 36 876-900 R-O-BK
13 301-325 G-BK 37 901-925 R-G-BK
14 326-350 BR-BK 38 926-950 R-BR-BK
15 351-375 S-BK 39 951-975 R-S-BK
16 376-400 BL-Y 40 976-1000 R-BL-Y
17 401-425 O-Y 41 1001-1025 R-O-Y
18 426-450 G-Y 42 1026-1050 R-G-Y
19 451-475 BR-Y 43 1051-1075 R-BR-Y
20 476-500 S-Y 44 1076-1100 R-S-Y
21 501-525 BL-V 45 1101-1125 R-BL-V
22 526-550 O-V 46 1126-1150 R-O-V
23 551-575 G-V 47 1151-1175 R-G-V
24 576-600 BR-V 48 1176-1200 R-BR-V
52
SAC LAYOUT
C 15 200X
Pair 1-2000 C 15, 801-1000
CO
1000X
C 15, 1001-2000
500X 500X
C 15, 1001-1500 C 15, 1501-2000 SAC
1131
100X
C 1131, 1-100
53
ADVANTAGES OF SAC
• Reinforce and relieve OP facilities
• Increase feeder cable fills
• Pre-assignment
• Dedication
• Reduce housekeeping problems
• Reduce engineering and labour
• Provide new service
• Simpler to monitor cable fills
• Minimize bridge tap
• Eliminate cable transfers
• Reduce high work content
• Simplify record keeping
• OP more manageable
• Service on demand. 54
TM59
Commonly called figure 8, is placed only on

private property underneath primary power or
placed into small business and multi-tenant
buildings.
55
JUMPER WIRE
The purpose of jumper wire is to quickly connect

or isolate service at the SAC/JWI, cross connect
box, BET/MIT box or telephone room.
The standard size is 24 AWG and various colors

are used, depending on the application.
The standard for single line TELUS circuits is

yellow/blue, blue/yellow.
56
INSIDE WIRE
Inside Wire (I/W), sometimes called "style" or
"station wire", completes the telephone service
path to the telephone jack from the protector. It is
not meant to withstand outside elements and it is
usually pre-wired into a house while the house is
under construction.
The four pair color code is white/blue,

white/orange, white/green and white/brown.
Inside wire is not UV resistant. Therefore, it should

not be placed on the outside of a house.
57
GROUND WIRE
Ground wire is one of the most important wires placed in a
building. If high voltage accidentally ends up on a cable pair it
will be automatically channeled to the Hydro ground and in
turn the earth via the ground wire.
For a single family dwelling, the ground wire attaches to the

Hydro Multi-Grounded Neutral (MGN) at one end, and a
component called a protector at the other end which mounts
on the side of a house.
For multi-tenant buildings, the ground is attached in much the

same way, but is located in a telephone room and is of a
larger gauge.
#6 AWG is used for grounding. 58

STATION PROTECTION
59
STATION PROTECTION TOPICS
• Purpose
• Fuseless Protection
• Fused Protection
• Special Applications.
60
PURPOSE
Station protection reduces the possibility

of damage to telephone equipment/plant
and customer premises and assures the
safety of telephone users and employees.
Protection is designed to provide a path

to ground if a voltage over the rating
occurs; it will bleed off excess current to
ground
61
PROTECTION TERMINATION DEVICE
(PTD)
62
356-IDC PROTECTION/DEMARCATION UNIT
Ground Lug
Drop Wire Inside Wire

Self Test Jack
63
OLD STYLE 356-L SOLID STATE
PROTECTION UNIT & 356-IDC
64
NETWORK INTERFACE BOX (NIB)
Aerial conduit couplers for
Ground lug 1”PVC or 2” rigid steel
mast
Ground stud
Back knockouts for

1” conduit or elliptical
knockout to attach 1”
or ¾” STB / LB
Ground bar for PTD

provided by TELUS or Underground conduit
couplers c/w fastening
Ground bar for 1356 protector screw for ¾”, 1’ or 2” PVC
provided by TELUS
65
NETWORK INTERFACE BOX (NIB)
66
NIB LID (NEW SINGLE FAMILY HOMES)
67
NIB BOX
68
FUSED PROTECTION
69
AERIAL DROP WIRE STRIPPING
Do not nick the wire; you do not want to

leave ”shiners".
Be thorough in your visual inspection.
The two standard tools are:
• 007 stripper
• Blue drop wire stripper.
70
ZEBRA WIRE SERVICE ENCLOSURE
71
KLIK-IT CLOSURE
72
BINDING POST 145B BLOCK
IDC CONNECTING BLOCK BLOCK
73
HEAT SHRINK ENCLOSURE
74
INSIDE WIRING LAYOUT TOPICS
• Single Family Dwellings
• Multi-Tenant Buildings
• Commercial Buildings.
75
SINGLE FAMILY DWELLINGS
A single family dwelling can house a business

or can be a private residence. It is normally a
building which houses a single family
(including a basement suite).
Duplexes, because of their size, are

sometimes considered a single family
dwelling.
76
MULTI-TENANT BUILDINGS
Multi-tenant buildings include apartments

(low-rises and high-rises), townhouses and
condominiums.
Each tenant location is wired to a central

point.
The central point can be a shared electrical

room located anywhere in the building.
77
COMMERCIAL BUILDINGS
Commercial buildings are similar to multi-

tenant buildings; however, the main tenants are
businesses.
They may require a large number of cable pairs

or may even have their own switchboard.
Shopping malls or office towers are good

examples.
78
BASIC HAND TOOLS • Needle Nose Pliers
• Side Cutters
• BIX Punchdown Tool
• BIX Test Clip
• Fish Tape - Metal 100' c/w Case
• Hammer - Rounding 2-1/2 lb.
• Impact Tool - c/w Blades (66, 110)
• Light - 6 Volt Yellow Radar-Lite
• Meter - Analogue Triplet 310 c/w Case
• Pliers - Pump (C-LOK) 10"
• Screwdriver - Phillips 3"
• Screwdriver - Phillips 6"
• Screwdriver - Robertson #1 Green (7-1/2")
• Screwdriver - Robertson #2 Red (10")
• Screwdriver - Robertson #2 Small
• Screwdriver - Robertson Yellow
• Screwdriver - Security Screw (Hex)
• Staple Gun - T-25
• Stationman Probe - Progressive Probe
• Stripper - Wire 12-26 GA Yellow Handled Klien
• Test Tone Generator
• Tool Belt
• Wrench - Can (Double Ended) 79
• Wrench - Crescent 6"
SPECIALTY TOOLS
Hand Held Test Telephone (Butt-in)

80
HAND HELD TEST SET (BUTT-IN)
81
TONING
82
83
84
85
UNIT 2

& COMPONENTS

SERVICE

CONTENT

CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 86
TOPICS
The topics are:
• Planning to Install
• Aerial Drop Attachment
• Drop Attachment at Building
• Attach and Rout Drop
• Terminal Wiring
• Protector Installation
• Wire Stripping and Tie Down
• Install the Outside Portion of a Single Line

Residential Service. 87
PLANNING TO INSTALL
The topics are:
• Initial Planning
• Customer Access
• Implementation
88
CUSTOMER ACCESS
89
CUSTOMER NOT AT HOME
• Never enter the premises alone
• Do not use force to gain access
• Follow the instructions on the order
• Try the CBR number
• If entry is not available, leave a No Access Card (form P114)

in the letter slot or under the door
• Your supervisor will give you a special number to write on

your card for customers to call
• Enter no access information on Remarks Screen of the

Laptop Computer (LPC) for AWAS.
90
CUSTOMER AT HOME
• Identify yourself
• Greet the customer courteously
• Explain the purpose of your visit
• Verify the order with the customer
• Have the customer show the location of the jack(s)
• Check the premises for routing
• Advise the customer of your work plan

91
IMPLEMENTATION
• Implementation is like initial planning except that it
is done on the customer's premises and focuses on
the specific job at hand.
• Establish the existence of dial tone early.
• Plan your job to flow from one work area to another.
• Advise the customer if you have to leave
temporarily and establish when you will return
• If property needs to be moved, consider the time,
size, weight and cost of the item.
• Do not use furniture as a makeshift ladder or
workbench.
• Acting professionally and responsibly includes
organizing your work, practicing safety and
respecting customer property. 92
AERIAL DROP ATTACHMENT
The topics are:
• Joint Use Poles
• Aerial Attachment
• Drop Routing.
93
KS ALERT
The KS series unit is a general-purpose high

voltage power supply module (KS is the
manufacturer’s designation).
KS is a method of high voltage breakdown of a

resistive fault on a cable pair in order to locate a
problem.
A 630-volt DC blast is sent across the pair. Only

cable Maintenance does this.
94
KS ALERT
You have to be aware when a KS Alert is issued
that there will be hazardous voltages on some
cable pairs.
Warning:
The KS insulation breakdown unit can cause
serious damage, harm or death to:
 The public
 Fellow craftsperson’s
 Company equipment and property.
95
KS ALERT PROCEDURE
DMC Process to Notify the Field:
 DMC receives notification from the Cable Analyzers indicating:

o Date (usually day of)
o Location
o Affected cable counts.
96
KS ALERT PROCEDURE
 DMC immediately identifies a communication prime to interface with the

Cable Analyzer Team (usually the LML RDT Graphics for the specific
area).
 Four areas are notified immediately:

o I&R Graphics
o Bus Graphics
o T1/T3
o Dispatch, and Ladder Truck/ Underground Desk).
97
KS ALERT PROCEDURE
 These specific desks are tasked with notification of all field resources in
the immediate vicinity.
 We cannot issue a "GO" to the Cable Analyzers until we have

communication with ALL field resources deployed to that specific area.
 At the same time, an AWAS memo is issued Lower Mainland wide as an

information update in case of movement by our Craft Techs into an area
affected by a KS Alert.
98
SUMMARY
It is important to plan your installation prior to

leaving for a job, when you arrive at the
customer's premises and when you are actually
doing the job to help save time and costs.
Planning is the "blueprint" for success!
99
AERIAL DROP ATTACHMENT
Aerial attachments include many safety and
service related concerns.
It is impossible to predict which ones you will

need to know for each service order you install.
This requires you to be familiar with all options.
The topics are:
 Joint Use Poles

 Aerial Attachment
 Drop Routing.
100
FORM P290
101
FIELD SIDE ATTACHMENT
102
ROAD SIDE ATTACHMENT
103
POLE ATTACHMENT
104
POLE ATTACHMENT
105
POLE ATTACHMENT
106
USING DRIVE HOOKS
107
USING DRIVE HOOKS
108
DROP ROUTING
Five things need to be considered

when placing network service wire:
• Ground clearance
• Power separation
• Pole to pole spans
• RA to premises spans
• Stringing sag.
109
GROUND CLEARANCE
Aerial trespass over private property must
be avoided.
Downhill slopes may cause the customer

to provide a clearance pole or mast.
Do not sacrifice clearances when running

in the service.
Specific clearances for airports, railway

crossings, trolley wires and swimming
pools are in TOPPS bulletin
# 4.1.1.1.8. 110
POWER SEPARATION
Clearances are judgment calls, and

are therefore only approximations.
Aerial crossings under power

conductors should be as close to
right angles as possible.
Plant is never to be placed above

power conductors.
111
POWER SEPARATION
It is not permissible to place drop wire

directly under 14.4 KV (primary); it must be
placed below a messenger. Refer to
TOPPS bulletin # 10.7.2.1.
If the span under primary is on private

property, TM59 can be placed (refer to
TOPPS bulletin # 10.7.2.1).
112
POWER SEPARATION
Cable clearances are measured from the

lowest power conductor at maximum sag and
a straight line between telephone supports
(refer to TOPPS bulletin # 4.1.1.1.8).
It is recommended that you follow the hydro

sag and keep at lease 0.6 m (2') separation
from power at the pole and 0.3 m (1') at the
premises, while maintaining ground
clearances.
113
POLE TO POLE SPANS
"Passups" can be placed temporarily; call

Facilities and have a new RA terminal
installed.
Where no cable, messenger or hydro

exists, pole to pole spans of drop wire
must not exceed 60 m (200').
Pole to pole spans of drop wire on private

property must not exceed 50 m (164').
114
RA TO PREMISES SPANS
Use of existing drop wire is acceptable. PTD wire
cannot be spliced. Use a drop wire guard or
reroute the drop if trees are in the way. Trimming
trees on private property should be limited. The
owner is responsible for removing any limbs and
large branches.
New drop wire span length between pole and

building must not exceed 45 m (148'). 100 m (328')
of drop wire is provided to the customer with the
installation. Anything more and the customer is to
be billed per Construction on private property costs
(refer to TOPPS bulletin # 4.6.2.1.2). 115
STRINGING SAG
If a drop already exists, hang the new

drop with the same amount of sag.
Sagging will depend on the time of year;

the warmer the weather the more the
drop will sag.
116
DROP ATTACHMENT AT BUILDING
The topics covered are:
• Aerial Building Contact
• Siding
• Underground
117
AERIAL BUILDING CONTACT
118
119
120
Hardware
Attachment to wood-sided buildings is
done with a house hook. Attachment to a
hydro or telephone mast is done with a
mast clamp.
Attachment
Factors affecting the house contact are
telephone location, protector location,
wire runs, existing drop wire and hydro
location. 121
Avoid the following:
• Blocking a view from a window

• Excessive heights (a straight vertical run to
the protector height may be made)
• Attachments to roofs, sheet metal, neon
signs, chimneys or materials which require
frequent repair
• Locating the drop where it might be hit by
falling ice or snow.
122
A small amount of slack, which acts as a

water drip loop, of 75-100 mm (3-4")
should be left and the drop wire secured
to the building with a standoff.
123
SIDING
Wood, aluminum, vinyl, stucco, brick and

stone are all examples of material used for
house siding.
The difficulty in attaching to some material

has led to today's standard request for
conduit to be placed when the house is
being built.
124
SIDING
General Installation
Avoid running down the front of a building
Avoid running through ventilators, window/

door frames or attics.
Do not run the drop in front of doors, windows,

signs, fire escapes or stairways.
All horizontal runs should be out of the

public's reach, if possible. 125
SIDING
Standard horizontal attachment is
approximately 30 cm (1').
Use approximately 10 cm (4") bends

when changing wire direction.
The last attachment should be located

below and as close to the protector
housing as possible.
Provide a 75-100 mm (3-4") drip loop

before entering the protector housing. 126
SIDING
It is impossible to put an additional TM with

existing TMs.
If there are no spare pairs in the existing

TM, the owner may have to provide a
conduit to the property line.
Sometimes a pull string can be used to pull

in a new TM.
127
ATTACHMENT
128
SIDING
129
ATTACH AND ROUTE DROP PROCEDURE
• Step 1 – Attach at the Building
• Place ladder
• Place house hook or mast clamp
• Place deadend
• Attach drop at deadend
• Attach drop to sliding along to protector
130
ATTACH AND ROUTE DROP PROCEDURE
Step 2 – Attach at Messenger
• Climb pole or use ladder
• Place span clamp or use existing hardware
• Attach drop to deadend and sag wire
• Route the drop into the RA
131
READY ACCESS TERMINAL
132
SLIC
3M SLIC Open 133

TERMINAL WIRING
The topics are:
• RA
• SLIC
• Pedestal
• Service Box
134
PEDESTAL
135
SERVICE BOX
Zebra Enclosure
136
SERVICE BOX
Note:
The new standard for CAT 5E type TM93
is the splicer will leave a coil in the
service box long enough to reach the
house. This eliminates the Zebra
enclosure. DO NOT CUT THIS COIL IN
THE SERVICE BOX.
137
RUNNING JUMPERS
SAC Box Tool
(Impact Insertion)
138
SAME SIDE/FRONT-TO-BACK
JUMPERING
139
RUNNING JUMPERS TO LOWER
MODULAR HARDWARE BLOCKS
140
PLACING JUMPERS
141
PLACING JUMPERS
142
REMOVE JUMPER WIRE
143
PROTECTOR INSTALLATION
The topics are:
• Application
• Residential
• Multi-tenant/Commercial
• Future
144
PROTECTOR INSTALLATION - RESIDENTIAL
Requirements
Replace an existing protector with a NIB box and a

protector module(s).
The NID box is the standard interface between the

network service wire and the customer premises wiring.
On new homes, the NIB is mounted to a metal

distribution box that is supplied and installed by the
customer/contractor.
Use # 6 AWG for all protectors. C-Lok connects to

ground.
145
PROTECTOR INSTALLATION - RESIDENTIAL
Wiring Layout
With existing structures, the wires will

have to be brought into the NIB box and
terminated there via MARR connectors.
146
ST 356-IDC
PROTECTION/DEMARCATION UNIT
Ground Lug
Drop Wire Self Test Jack Inside Wire
147
ST 356-IDC
PROTECTION/DEMARCATION UNIT
Notes:
 When using CAT5e wire, follow the CAT5e Handling Precautions.
 Do not strip the wire before inserting into IDC’s.
 Follow the MiniRocker Connector Termination Procedures
 Ensure the placement of the ground wire does not interfere with the Test
Jack
 The Inside Wire is disconnected from the circuit when a telephone set is
plugged in
148
MINI ROCKER CONNECTOR PROCEDURE
Open contact Insert wire pair Visually inspect for Close firmly.
actuator by into color coded full wire insertion Hear, feel, snap
simply pulling ports. (Figure 2) through the and lock (Figure
back on “Baseball transparent body. 3). Repeat for
caps” with thumb (Figure 2A) each connection.
or finger. Do not Note: Make sure
over open. (Figure that all contact
1) actuators are left
in the “down” or
locked position.
149
Open contact If existing wire is to

actuator to fully open be re-used, cut off at
position by simply least ¼” (6mm) before
pulling back on re-termination (Figure
“baseball caps” with 5). Repeat termination
thumb or finger. Do procedure above.
not over open. (Figure
4)
Remove wire by
pulling it out fully.
150
To Test: Insert test clip into

test ports on face of
MiniRocker connector.
Fully insert test clip to a full
stop.
151
To Test the CO/Input Side

Only: Open contact
actuator with test clip
inserted
Remove the test clip:

Close contact actuator
firmly. Hear, feel, snap and
lock.
152
MULTI TENANT COMMERCIAL
153
MULTI TENANT COMMERCIAL
Ground TELUS Demarc Customer Demarc
Protector Stub
Feeder Cable
154
DROP WIRE COLOR CODES
TIP RING COLORS
COLORS
BLUE ORANGE GREEN BROWN SLATE
WHITE 1 DROP 2 3 4 5
PAIR 1
RED 6 7 DROP 8 9 10
PAIR 2
BLACK 11 12 13 DROP 14 15
PAIR 3
YELLOW 16 17 18 19 DROP 20
PAIR 4
VIOLET 21 22 23 24 25
155
AERIAL DROP INSTALLATION PROCEDURE
Initial Planning:
Step 1 – Interpret Service Order
Focus on:
• Type of order
• Class of service
• Service and equipment section
• Remarks
• Facilities
156
Step 2 – Gather Materials and Equipment
• Stock the truck with the necessary material and

equipment
Step 3 – Drive to the Customer's Premises
• Select an appropriate route. You may verify/connect

jumpers in SAC
157
Step 4 – Analyze Situation
When driving up to the address, eyeball the drop

routing for any obstructions, routing, condition,
etc. Note existing protector location.
158
Implementation:
Step 5
Pull out drop wire and attach it to the building
Step 6 – Attach Protector and Terminate Drop
Install the NID box and protection of the

distribution box. Terminate the drop, using mast
for drop attachment.
159
Step 7 – Route Drop and Attach at

Messenger and Terminate in RA
• Climb pole
• Sag drop
• Route into RA
• Terminate
160
TYPICAL LAYOUT IN A SERVICE BOX
161
NIB – TM93 – 356 IDC (BURIED/UNDERGROUND)
Bonded to multiground neutral 162

NIB – AERIAL 4X – 356 IDC
163
NIB – HYBRID DROP – 356 IDC
164
INSTALL THE INSIDE PORTION OF A SINGLE LINE
RESIDENCE SERVICE
The topics are:
• Inside Wiring Installation
• Fishing
• Wire Stripping and Tie Down
• BIX Termination
• Special Installation Applications
• Install the Inside Portion of a Single Line

Residential Service
165
INSIDE WIRING INSTALLATION
Inside wiring installation challenges your
skill and creativity.
Care must be exercised in routing the wire,

as there is always potential for customer
property damage.
In this subject we will cover guidelines for:

• Routing/Placement
• Terminations
• Drilling Holes.
166
ROUTING/PLACEMENT
There are several company and building

industry standards and guidelines in place
to help make your job easier.
Do not compromise the standards just to

satisfy customer or contractor demands.
This, of course, must be tempered with the

customer's requirements.
167
INSIDE WIRE PRACTICES
Inside wire sheathing is not UV (ultraviolet)
protected.
The drop wire is to be used on the outside of a

premise.
Care must be taken when stapling inside wire as a

nicked cable will reduce normal life.
Inside wire is not to be fastened to sprinkler systems
or gas pipes.
Do not place inside wire through electrical holes;

they must have at least a 5 cm (2") separation. 168
INSIDE WIRE PRACTICES
To avoid interference from fluorescent

lights, care must be taken that the wire is
not placed too close; place wire at least 30
cm (12") away from a 20 watt fixture and
60 cm (24”) from a 40 watt unit.
Hiding the wire should be done where

possible and as economically as possible.
Wire must not be placed under carpets.
169
MULTI-TENANT/COMMERCIAL APPLICATIONS
In all buildings only 6 m (20') of inside wire can be
exposed in a return air Plenum or fire rated room.
Exposed cable in buildings not to exceed 3 m in length.
Zap strap wire to ceiling hangers or have the customer

provide a route (conduit).
Conduit is required from the electrical room or closet to

each suite for multi-tenant buildings.
All riser cable must be FT4 fire rated except in the City of
Vancouver it must be FT6.
FT6 rating is to be used in return air plenums. 170

TERMINATIONS
The termination point marks the end of the

service path.
This is where customer equipment is

plugged in if the customer equipment is
owned by the customer; the jack becomes
a demarcation point.
171
TERMINATIONS
6 Pin
G R Red/Green = Line 1
Y BK Yellow/Black = Line 2
B W White/Blue = Line 3
L
172
TERMINATIONS
Duplex (ATI LR68696)
BL W White/Blue = Line 3
Y BK Yellow/Black = Line 2
G R Red/Green = Line 1
173
TERMINATIONS
POTS Splitter – Wilcom PS-11
174
TERMINATIONS
Alarm
4 (R) 5 (G)
(BK) 3 6 (Y)
(O) 2 7 (BR)
(BL) 1 8 (W)
175
TERMINATIONS
Flush Mounted
Mount flush-mount jacks on a standard

utility box or mud (plaster) ring for either
desk or wall applications.
The plates are not to be used for wall

phones. The customer is responsible for
installing the jack covers.
176
TERMINATIONS
Surface Mounted
Mount surface jacks with the plugs to the side to

prevent foreign material from entering.
The jack is sometimes referred to by its

designation.
• CA11 (Canadian)
• RJ11 (American).
177
TERMINATIONS
Jack Placement
Avoid wet or damp locations. The Canadian Electrical

Code states that any communication equipment installed
in a bathroom must be permanently fixed to the wall and
located so that no one in the shower or bath can use it.
Avoid locations near doors, moveable objects, stair

approaches or where dropping the phone will damage
valuable customer property.
Wall jacks are generally satisfactory if the top of the

instrument is 1.6 m (5') from the floor; the international
handicapped height is 1.32 m (52").
178
TERMINATIONS
Alarm Demarcation
Alarm demarcation allows service to remain

uninterrupted. Dial tone is on the pair from the
protector.
An internal shorting bar loops the circuit to

inside set runs.
An alarm plug removes the short and loops the

circuit through an alarm dialer. It has a CA31A
configuration. 179
TERMINATIONS
Poolside Service
The owner must supply any conduit for the

extension. The jack must be at least 4.6 m
(approximately 15') from the edge of the
pool.
Weatherproof corrosion-resistant boxes are

to be used.
180
CUSTOMER CONSENT
181
DRILLING HOLES
Caution:
Using an electric drill at high speed may damage unseen
material very quickly. (e.g., electrical wires).
Owner's Consent
Whenever drilling or if nonstandard work is necessary, have

the customer sign a PT9113 form – Customer Consent (refer
to TOPPS bulletin # 3.10.3.3).
This is essential when working in rented premises.

Strata Council permission is required to run wire to the
exterior of Strata owned buildings (e.g., condominiums). This
prevents misunderstandings and unwarranted criticisms of
the completed work. 182
DRILLING HOLES
Note:
Do not drill into any exterior wall of a

building that has been re-enveloped
(Water mitigation).
183
DRILLING HOLES
Precautions
If drilling into a carpet, precut it; a snag will cause the

threads to run. Never drill arborite counters or ceramic tiles.
Know what you are drilling into and where you expect to
come out. If you damage customer property, do not attempt
to evade responsibility.
Use silicone in and around holes to the outside elements to

prevent moisture leakage. Be careful when drilling stucco to
the outside; the stucco may break away from the wall. In
some instances it is better to drill towards the inside;
measure carefully.
Keep clear of electrical wires. 184

INSIDE WIRE COLOUR CODE
PAIR 1 PAIR 2 PAIR 3 PAIR 4
WIRE
TIP RING TIP RING TIP RING TIP RING
1 BLUE RED YELLOW

PAIR
2 GREEN RED BLACK YELLOW

PAIR
3 GREEN RED BLACK YELLOW WHITE BLUE

PAIR
3 WHITE/ BLUE/ WHITE/ ORANGE/ WHITE/ GREEN/

PAIR BLUE WHITE ORANGE WHITE GREEN WHITE
4 WHITE/ BLUE/ WHITE/ ORANGE/ WHITE/ GREEN/ WHITE/ BROWN/

PAIR BLUE WHITE ORANGE WHITE GREEN WHITE BROWN WHITE
185
FISHING
Fishing inside walls is never a certainty. Many
an installer has been "surprised".
However, it is an option that you can use with

some basic knowledge and techniques.
This subject covers:
• Drill Bits
• Wall Fishing
• Conduits
• CO2. 186
DRILL BITS
The different kinds of bits are:
• Masonry
• Wood (auger and brace/bit)
• Trailer
• Concrete (and plugs).
187
WALL FISHING
It is not always advisable to fish a wall.
Sometimes it will be necessary to bill the

customer for the extra time involved to hide
the wire.
Experience will be your best guide.
188
WALL FISHING
Applications
Wall fishing applications include:
• Ceiling to jack install

• Crawl space to jack install
• Wall jack to desk jack conversion (or vice versa)
• T-bar ceiling to jack install.
Some older homes have fire stops in the wall

about halfway down which will stop you from
fishing. Measurements are critical. Electrical
outlets and wires appearing in the attic or crawl
space are a good guide for locating studs. 189
WALL FISHING
Considerations
Consider time and other routing alternatives. A mask

must be worn if working around fiberglass; coveralls
are recommended.
Give the customer the alternative of paying for your

labour or having the wire run on the outside of the
wall.
190
WALL FISHING
Commercial Applications
T-bar ceilings are usually found in businesses.
Owners are responsible for placing a conduit from

the jack location to the ceiling above the T-bar.
There are restrictions on placing inside wire in a

return air plenum: 6 m (20') maximum or install
Teflon cable at the customer's added expense.
Local areas have a list of asbestos locations. 191

CONDUITS
Conduits are required for external

underground drop; there are also various
multi-tenant and commercial requirements
for conduit.
The important thing is to pull enough cable

in for future applications, as it is very
difficult to pull anything in afterwards.
192
CONDUITS
The BICS department has set guidelines on:
• Size of conduit
• Number of connections
• Number of bends allowed for telephone plant.
The customer is responsible for providing a pull

string in the conduit when it is installed.
Establish ownership of conduit (i.e., find out where

it ends).
193
CONDUITS
Caution:
Never fish towards an electrical room.
194
CO2
If the conduit is too long for a fish tape, a CO2 Jetline may be
necessary.
A string dart is tied to the near end and inserted into the conduit
opening.
A neoprene fluted plug is placed into the conduit opening; the CO2
hose is inserted into the back of the plug and a quick blast of CO2 is
shot.
Make sure that no one is looking into the end of the conduit.
Sometimes you may shoot the wrong conduit or there may be a break
in the conduit.
Safety transportation guidelines for CO2 cylinders are in the I&R

Manual Section 2, page 26.
It is recommended that you wear safety goggles and gloves for this195
application.
WIRE STRIPPING AND TIE DOWN
You are now going to practice stripping

and tying down wire before actually
installing a service.
You will also have an opportunity to

practice tying down jumper wire on BIX
and quick connect blocks.
196
INSIDE WIRE STRIPPING
The same considerations for drops apply to inside wire.
Remember when stripping wire to be careful not to nick the wire.
Be thorough in our visual inspection.
The length of the conductor insulation will depend on the application.
At the protector leave ONE LOOP of slack and approximately .5 m

(20") slack, if possible, in the wall at the jack.
Cut off enough insulation sheathing so that you can grasp the pull
string.
Pull the string to reveal enough conductor length and cut off the
insulation sheath.
197
WIRE TERMINATION
Jumper Wire
BIX
Insert the jumper wire directly into the slot

separated by the line splitter.
Punch the jumper wire down directly; do not roll off

the block. Leave at least 7 cm (3”) of slack in the
channel rings, but more importantly, follow the
existing wires.
Label the designation strip. 198

WIRE TERMINATION
Quick Connect Block
Insert the jumper wire into the slot (tip above, ring
below). Punch the jumper wire down directly.
Leave approximately 7 cm (3") of slack in the

jumper rings. Label the QC block.
The blade in the tool can be reversed so that the

blade does not cut.
199
WIRE TERMINATION
Binding Posts/Jack Terminals
Put the bare wire in a clockwise direction

between the washers and tighten the nut.
As you tighten be sure the wire does not get

caught in the threads.
Do not overlap the wire on itself.
200
MARR CONNECTOR
MARR Connector
The MARR Connector is used when four or more wires

need to be connected together.
Strip one inch of conductor insulation from the wires and

hold together.
Twist together a half turn. Back off the screw on the insert
(collar) and slip the connector over the bunch of wires.
Tighten the screw and trim the excess wire to 1/8" from the
end of the insert. Screw the cap on firmly.
Form the wire. 201

BIX TERMINATION
It is important that you understand BIX

layouts.
In this subject we will cover the procedure

for BIX tie downs.
Topics are:
• Application
• Identification
• Installation
202
BIX TERMINATION - APPLICATION
BIX blocks have replaced Quick Connect blocks.
They are designed for an indoor MIT/BET box, closet or

equipment room placement in multi-tenant or
commercial applications.
The basic termination is a 1A connector which will

terminate 25 pairs. The 1A connector accommodates
one jumper only per circuit.
Other connectors accommodate multiple connections

per circuit (e.g., 2A up to 2 pair of jumpers per circuit,
5A up to 5 pair of jumpers per circuit and 7A up to 7
pair of jumpers per circuit).
203
BIX TERMINATION - APPLICATION
BIX 10A mounts can be joined with distribution

rings for horizontal and vertical jumper channels.
A 2 connector mount (BIX 10C) with cover (BIX

31A) can be used for smaller applications.
Cables can enter the mount from either the top or

the bottom.
Refer to Addendum - BIX Tie Down.

204
BIX TERMINATION - IDENTIFICATION
A green label identifies feeder cable and

a blue label identifies distribution cable at
a terminal.
White labels indicate house runs. Yellow

labels indicate Enterphone termination.
Colours exist for other applications.
205
BIX TERMINATION - INSTALLATION
Complete instructions are detailed in a small, blue
BIX handbook in the BIX installation procedure
section.
Refer to Addendum for BIX Tie Downs.
Connectors are normally terminated by starting at

the upper end and working down.
There are two connector installation positions

which need to be tied down: upper and lower.
206
BIX TERMINATION - TESTING
A single pair test probe is used to

access any pair on the BIX connector.
207
SPECIAL INSTALLATION
The topics are:
• Marine
• RV
• Construction Trailers
• Trailer Parks
208
MARINE
Marinas include yacht clubs, rowing clubs and
anywhere a dockside arrangement is requested.
The marina is considered to be private property.
Safety
Employees working on docks must follow TELUS

and Worker's Compensation Board (WCB) safety
practices.
The wearing of an approved life vest is

mandatory.
209
MARINE
Materials
Distribution cable on marina property will be grease-filled (TM type

cable). Installation methods must be approved prior to installation by
the customer or an agent.
The Building Industry Consulting Service (BICS) group is responsible

for consulting with the owner on the provision of facilities. Protection
must be in a central location.
Equipment consists of:
• Weatherproof Hubbell jack housing

• Hubbell jack or plug, including cover
• Cabtire
• RV jack.
The customer is responsible for maintenance costs.

210
MARINE
Installation
Ensure that the wire will not be damaged. Consider current

dock construction.
The bottom of the outlet box must be a minimum of 15 cm (6")

above the dock level.
Consider using a porthole, window or hatch for the Cabtire

entrance.
A three pronged jack is required for marine use on one end

and an RV type jack on the other.
Silicone should be applied to the jack or plug terminations.
Do not bore holes on the interior/exterior surfaces or watertight

bulkheads of a boat. 211
RV CONNECTION
212
RV CONNECTION
RVs are any type of vehicle that can be easily

moved from one location to another, including
vacation trailers.
This situation requires a quick and easy

disconnection of service.
The same considerations and equipment for

marine applications apply to RV installations.
Cabtire is run from a Hubbell jack on a 10 cm
(4") square post to the RV jack.
213
CONSTRUCTION TRAILER
This situation occurs when a small trailer is brought onto a
construction site for use as an office.
It is typically used for 2-3 months while building occurs.
Follow company protection and grounding guidelines. If an

MGN is not available, then follow the practices for placing a
fused protector.
Do not mount on to or drill into the aluminum skin of a trailer,

even if the customer approves it.
Clearance poles are often necessary.

214
TRAILER PARKS
The danger here is that standards tend not to be
followed and the cabling quickly turns into
spaghetti.
Aerial
The drop is routed from a centralized point. Each
trailer has its own protector.
Underground
Protection is mounted at a central location.
Conduit runs to each pad contain TM93 which
terminates on a 10 cm (4") square post.
215
TRAILER PARKS
Practices
Drill holes as close to the outside wall as possible. Use an extra long
drill bit when drilling through trailer floors; there is insulation below
the floor.
No attachments are to be made to the exterior walls (skin).
Do not drill holes through exterior walls; the skin may become
energized.
Do not mount wall phones unless the manufacturer has indicated

placement.
Any drilling requires a form PT9113 Customer Consent to be signed

by the customer to avoid problems later. Refer to TOPPS bulletin #
3.10.3.3.
216
INSTALL PROCEDURE
Step 1 – Plan Job
From customer request decide what route is best.

Discuss with the customer. If necessary, have them
sign a PT9113 form
Step 2 – Place Inside Wire
Start from one end and work towards the other.

Staple, attach, fish walls, drill holes, etc. Run all wires
Step 3 – Terminate on Jacks

Stop and tie down the wire.
217
INSTALL PROCEDURE
Step 4 – Terminate on Protection
Bring the wire into the distribution box and using

MARR connectors extend a pair out to an alarm
demark and back to the distribution box.
At the alarm jack tie the protector side tip down

on pin 5 and the protector ring on pin 4; the
inside wire side tip goes on pin 8 and the jack
ring does on pin 1.
218
INSTALL PROCEDURE
Note:
An optional wiring arrangement is sometimes
requested where an integrity strap is inserted
between terminals 2 and 7. This allows the alarm
company to identify remotely when a plug has
been removed.
Step 5 – Test Phone
Place a revert call and/or have a call back placed
219
UNIT 3
REPAIR
IDENTIFY OUTSIDE PLANT

FACILITIES & COMPONENTS
INSTALL A SINGLE LINE

RESIDENCE SERVICE
IDENTIFY SERVICE ORDER

RELATED CONTENT
LINE AND STATION

TRANSFERS (DROP CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 220
SERVICE ORDERS
• Services
• Support Groups
• Service Orders
• ADSL Add Orders
• AWAS screens
• Review.
221
SERVICES
TELUS offers a wide variety of services

to our customers.
In this subject we will discuss:
• Classes of Service
• Rate Areas
222
CLASSES OF SERVICE
TELUS offers several classes of service to

customers:
R – Individual private line residential service
B – Business
C – Coin
P – PBX/PABX
S – Special Service
O – Central Office Centrex
U – Customer Centrex
223
RATE AREAS
224
RATE AREAS
The telephone offices that provide services for
specific geographical areas are exchanges. An
exchange may consist of one or several
telephone offices and includes the physical plant
and equipment necessary to provide
communication services to the area.
The costs vary with population density so an

exchange area is divided into two sections:
• Base Rate Area (BRA)
• Outside Base Rate Area (OTBRA)
225
BASE RATE AREA (BRA)
A Base Rate Area is an area located close

to the CO.
It has a high population density.
It includes basic monthly rental cost only,

usually 1R (R) service.
226
OUTSIDE BASE RATE AREA (OTBRA)
OTBRA refers to the rural area of a community

where there are not enough customers to warrant
the cost of providing 1R service.
This service includes mileage charges to reflect

the higher cost of providing service to outlying
areas (R, and B service as a premium service).
Mileage charges also apply to customers.
Mileage is measured from the edge of the BRA by

¼ mile (0.4 Km).
227
SERVICE ORDER FLOW
SWITCH
SOFTWARE INPUT
(SDAS)
DIRECTORY
SWITCH (CO)
SERVICE
ORDER ASSIGNMENT
ECCOS/CRIS (FMS)
FIELDED ORDER
SCHEDULING,
DISPATCH
(AWAS)
CUSTOMER
ACCOUNTING
(BILLING)
WRITE - OFF
228
SUPPORT GROUPS
It is important to know who to contact when you

have a question regarding a service order or the
job that you are working on so that problems can
be resolved quickly.
In this subject, we will outline the functions of

the:
• Dispatch Management Centre

• TOPPS
• Network (CO).
229
DISPATCH MANAGEMENT CENTER
Service orders are processed, repair calls are coordinated and tested,
and the customer service representatives interact with the customer.
Fielded
An I&R person must be dispatched to connect the service path. Plant
facilities are assigned, if available, by the Assignment group;
otherwise Facilities makes arrangements for the service path.
Standard Work Times (SWTs) are assigned by the Commercial

department and indicate how long the work will take. SWTs are only
an estimate of how long the job could take (60 min = 1.0 SWT).
A copy of the order goes to Dispatch so that the loader/dispatcher can

preload an I&R person and plot the orders on a map for tracking
(Interior only).
A copy is printed from ECCOS/CRIS into the Automated Work

Assignment System (AWAS) which will then assign the job to an
230
installer.
Non-fielded
Non-fielded orders have a service path (line
equipment, cable and pair) assigned
automatically by Facilities Management System
(FMS).
FMS contains information on service paths which

are working, non-working or are dedicated
circuits.
FMS takes the order and interfaces with

Subscriber Database Administration System
(SDAS) to update the CO switch automatically.
231
Business Office/Commercial
The Customer Service Representative (in the Business Office
or TELUS Store) is responsible for initiating service orders and
for answering billing queries.
They are located all over the province and take calls for any
area using a province-wide Automatic Call Distributor (ACD).
Representatives handle either residential or Business Advisor

Representatives (BAR) orders.
They are responsible for entering remarks that are helpful to

I&R when initiating a service order.
Answering customer and installer questions regarding order

and billing information is a large part of their job. 232
SUPPORT - TOPPS
TOPPS is the main support group:
ATOPS (Access Technologies and Outside

Plant Support)
Call 310-2867 for any support information.

An IVR directs to applicable location.
233
SUPPORT – NETWORK (CO)
This department's prime responsibility is to run
CO jumpers in and check service orders.
The CO person is also responsible for setting up

and maintaining loop enhancement equipment
(e.g., VFRs, etc.).
They will also be involved with cable pair

transfers and trouble cuts.
The actual switch maintenance is performed by

the Network Operations Centre (NOC).
234
SERVICE ORDERS
The topics are:
• Service order types
• Order format
• Selections
235
SERVICE ORDER TYPES
I – Initial (new) installer – a new installation where the
client does not presently have service in their name with
TELUS
T – To order:
• Subscriber is moving and is continuing their phone
service ("transferring" their service to another
location)
• May not keep the same phone number (if moving

to a different exchange)
• Business T orders are not completed until the

customer or interconnected company calls for
software programming
236
SERVICE ORDER TYPES
F – From order:
• There is always an F order to remove
service from the old address which is
associated with the T
• Shows where the service is coming "from"
C – Change order – "change" existing service

on same premises
O – Out order – Service is taken "out" for a

customer who does not renew service for the
foreseeable future.
237
SERVICE ORDER TYPES
LNP – Line Number Portability – ensure LNP is

notified to complete line movement to new
location before leaving premises. (310-3344
and follow option 2)
238
ADSL – ADD ORDERS
Please advise all customers of the

minimum system requirements for Velocity
ADSL, viewable online at:
mytelus.com/internet.
239
ADSL – ADD ORDERS
These minimum requirements are critical for the
successful installation of QuickConnect, Wholesale or
Bundled Velocity ADSL.
AB & BC: Customers must have TELUS as their local

service provider, and must have an existing jack in the
room where they want ADSL installed.
AB & BC customers who have local service with an

approved CLEC may also qualify for ADSL Service -
please see ADSL for CLEC for details and order
processing.
ON: Customer must have TELUS or BELL as their local

service provider. 240
ADSL – ADD ORDERS
Minimum System Requirements can be viewed

online at:
http://www.mytelus.com/internet/highspeed/avail.do
Customers with monitored alarm systems,

monitored medical alert systems (ie. Lifeline or
Aidcall), Enterphones, call display, or live within a
gated community, must be advised that these
services could potentially cause problems for
QuickConnect ADSL.
241
ADSL – ADD ORDERS
Enterphones:
Only Enterphones that work on the phone line may pose a

problem with QuickConnect. Standalone Enterphones
(Enterphones or door buzzers that do NOT operate on the
same phone line as the ADSL) will not cause problems for
ADSL.
It is up to the customer to choose between QuickConnect

and bundled ADSL.
Bundled (TELUS Installed) ADSL is an option for these

customers.
The TELUS installer wires the ADSL 'around' the

Enterphone or alarm system avoiding any interference or242
data loss.
ADSL – ADD ORDERS
Call Display
Some Call Display units may not work with ADSL.
Customers with Call Display must be advised that there is a

possibility their call display unit may not work with ADSL.
If a customer's Call Display unit does not work for them

after install, they have the following options:
• Attempt to find a Call Display unit that is compatible

• Cancel Call Display and remove the Call Display unit
• Cancel ADSL and continue using the Call Display unit.
243
POTS SPLITTERS
These installations occur when an initial

QuickConnect order fails and a repairperson
is dispatched on a repair ticket initiated
by Technical Support to rectify the problem.
The installation of a POTS splitter may help

in making the ADSL service work (e.g. loop
length issues, Enterphones, monitored alarm
systems, etc).
244
ADSL – ADD ORDERS
I&R is to clear-cap / isolate the cable pair past the Customers
service connection point in the aerial terminal when installing or
doing maintenance on an ADSL service if the service does not
sync-up or meet the minimum required downstream speed of 384
Kbps or upstream of 96 Kbps.
Simply cut the desired distribution pair in the middle of the aerial
terminal and connect the pair to the fuselink using the approved
connector for your area (Scotchlok, Amp or B-connector).
Ensure the remaining length of the distribution pair is twisted

together to enable identification of the cut pair in the future.
This procedure is done because extra lengths of cable can impair

an ADSL signal.
245
REVIEW JOB SUMMARY SCREEN
246
TROUBLE HISTORY SUMMARY SCREEN
247
FACILITIES INFORMATION SCREEN
248
REMARKS DISPLAY SCREEN
249
SERVICE ORDER REVIEW SCREEN
250
SERVICE ORDER INFORMATION SCREEN
251
REMARKS SCREEN
252
UNIT 4

& COMPONENTS

SERVICE

CONTENT
LINE AND STATION TRANSFERS

(DROP CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 253
DROP CUTS
In this unit we will discuss Line and
Station Transfers or commonly called
Drop Cuts.
The subjects are:
• Line Transfers
• Drop cuts
• Distribution cables
254
LINE TRANSFERS
When a splicer does working line transfers each line is
verified.
Line verification proves path to CO, ensures that all

splices are complete and CO jumpers are in place.
Splicer checks for CO dial tone on subscriber side of

splice.
Transfers involving special services require a release

before working on the circuit.
This is a very time-consuming process; try to avoid

transferring counts which have a large amount of special
services. 255
JUMPER CHANGES
256
MOVE TO NEW RA
3 Drops (Subs)
working in RA 213
3 Drop cuts required
257
CABLE REPLACEMENT
Replacing lead
cable with CELFIL
Drop cuts required
258
CHANGING COUNT
No drop cuts required if count
“falls”
Example: No working lines in

3, 101-150 on same pair
assignment
259
DROP CUTS
260
NEW TERMINALS
261
END – WEEK 1
262
WELCOME
TO

REPAIR WEEK 2
# 078106
263
TOPICS
• Multi-Meters
• Fault Theory
• Completion Tests
• Basic Fault Locating
• Demarcation
• Billing
264
UNIT 5


RESIDENCE SERVICE

RELATED CONTENT
LINE AND STATION TRANSFERS

(DROP CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 265
INTRODUCTION
In this unit we will discuss the following

topics:
• Analog Multi-Meters
• Digital Multi-Meters
• Measuring DC Voltage
• Measuring DC Current
• Measuring AC Voltage
• Measuring DC Resistance
266
ANALOG MULTI-METER TRIPLETT 310 TEL
267
ANALOG MULTI-METER GREENLEE 93-502
268
269
270
ANALOG MULTI-METERS
Typical ranges for Analog Multi-meters are:
 DC voltage 0.5V, 2.5V, 10V, 50V, 250V and 1000V
 AC Voltage 10V, 50V, 250 V, 1000V
 DC current 50uA, 2.5 mA, 25 mA and 250 mA
 Resistance 20Ω, 200Ω, 2kΩ, 20kΩ and 200kΩ
271
DIGITAL MULTI-METER – TRIPLETT 9040
272
DIGITAL MULTI-METERS
Typical ranges for a Digital Multi-meter are:
 DC voltage 200mV, 2V, 20V, 200V, 600V
 AC Voltage 200V, 600V
 DC current 200uA, 2mA, 20mA, 200mA
Resistance 200Ω, 2kΩ, 20kΩ, 200kΩ and 2000kΩ.
273
MEASURING DC VOLTAGE
Set Range
Selector to
DCV
274
MEASURING DC VOLTAGE
AC-DC Volts
Scale
275
MEASURING DC CURRENT
Set Range
Selector to
MA
276
MEASURING DC CURRENT
AC-DC
MA Scale
Polarity Switch
277
MEASURING AC VOLTAGE
Set Range
Selector to
ACV
278
MEASURING AC VOLTAGE
AC-DC Volts
Scale
279
MEASURING DC RESISTANCE
Set Range
Selector to
OHMS
280
MEASURING DC RESISTANCE
OHMS Scale
OHMS ADJ Control

281
UNIT 6


RESIDENCE SERVICE

RELATED CONTENT
LINE AND STATION

MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 282
INTRODUCTION
In this unit we will discuss the basic theory
needed to be able to understand how to
successfully locate cable faults.
The topics are:
• Electrical Theory (OHMS Law)

• Basic Electricity Overview
• Series and Parallel Circuits
• Cable Characteristics
• Resistances Faults
• Capacitance Faults
283
CONDUCTOR RESISTANCE TO
DISTANCE TABLE
GAUGE (SIZE) CONDUCTOR LENGTH
AWG (mm) per OHM
19 AWG (0.91 mm) 37.87 m
22 AWG (0.64 mm) 18.82 m
24 AWG (0.51 mm) 11.75 m
26 AWG (0.41 mm) 7.32 m
28 AWG (0.32 mm) 4.60 m
284
FORMULAE
1) For cable temperatures Above 20o C:
Ft = Fa [1 – 0.00218 (t – 20)]
2) For cable temperatures Below 20 o C:
Ft = Fa [1 + 0.0028 (t + 20)]
Note:
Ft = Meters per Ohm @ temperature t ( oC)
Fa = Meters per Ohm @ temperature 20 o C
285
THE TWIST FACTOR
286
ON/OFF HOOK
287
LOAD COILS
288
BAND PASS FILTER
289
HIGH SPEED CIRCUITS
HOST CO
HOST CO
HOST CO
HUB
MAIN
HOST CO
HOST
REMOTES
290
RESISTIVE BALANCE TEST
Measurement #1 Tip (A)
Tip (A)
Strap
Ring (B)
Shield Tip (A)

Tip (A)
Strap
Ring (B)
Shield Tip (A)

Tip (A)
Strap
Ring (B)
Shield Tip (A)
291
RESISTORS
292
IMPEDANCE
Z Z
293
PRIMARY CONSTANTS FOR CABLE PAIRS
294
CAPACITIES ON A TELEPHONE PAIR
295
CAPACITANCE
STANDARD CAPACITANCES OF TELEPHONE CABLE
TYPE MUTUAL TIP (A)/ RING (B)

TO GROUND
Aircore 0.052 uF/Km 0.078 uF/Km
Jelly-Filled 0.052 uF/Km 0.087 uF/Km
2 - Pair Drop 0.052 uF/Km 0.096 uF/Km
5 - Pair Drop 0.052 uF/Km 0.093 uF/Km
296
CROSS TALK
297
WHEATSTONE (RESISTANCE) BRIDGE
298
WHEATSTONE BRIDGE (PRECISION OHMMETER)
299
RESISTANCE FAULT LOCATE
300
CABLE PAIR EXCEPTION CODES
DEFECTIVE RESTRICTIVE EXCEPTION DESCRIPTION
EXCEPTION CODES EXCEPTION CODES
(RESISTANCE) (CAPACITANCE)
A Short
B Ring Ground
C Tip Ground
D Open Tip
E Open Ring
F Foreign Battery
G Ground Both Sides
H Ring Ground/Open Tip
I Tip Ground/Open Ring
J Coin (Concentrators)
K PABX (Concentrators)
L Test (Concentrators)
M Bad Pair (Split)
N Unbalanced/Noisy
O Open Both Sides
P Permanent in Underground
Q Exciter Pair
R Reversed
S Split
T Transposed
U Local Pair
V Clear Capped
W Colour Code Discrepancy
X Pass-up
Y Crossed Pairs
Z Faults in C.O. (Frame)
* Allows for Text Entry in
MCA 301
GROUND
302
SHORT
303
CROSS
304
BATTERY CROSS
305
COMPLETE OPEN
306
PARTIAL OPEN
307
DIRTY OPEN
308
SPLIT
309
UNIT 7

& COMPONENTS

SERVICE

CONTENT

CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 310
INTRODUCTION
Completion tests are done to analyze a
subscriber loop to identify and isolate the cause
of a problem on a partially working cable pair.
Some common subscriber complaints include:
• No dial tone
• Continuous dial tone
• Signal is too weak
• Occasionally get wrong numbers
• Line is too noisy.
311
INTRODUCTION
Subjects include:
• Completion Testing
• Transmission Testing
• Dynatel 950 ADSL Qualification Test Set
• Longitudinal Balance
• 4 TEL/4TEL II VRS 400
• Preventative Maintenance and Customer
Follow-up.
312
COMPLETION TESTING TOPICS
• Completion tests
• Transmission properties
• Transmission Design Limits (TDL).
313
COMPLETION TESTS INCLUDE
• Set operation
• Transmission
• VRS (Voice Response System).
314
SET OPERATION
Three set tests that must be done to
ensure a properly working line are:
• Sidetone test (ensures set is operating

properly for transmission)
• Ringing test (ensures the customer's set

will ring)
• Dial/Touchpad test (ensures that the

customer can call out).
315
DYNATEL 950 ADSL
316
TRANSMISSION
Transmission consists of four tests:
• Loop current
• Circuit loss
• Circuit noise
• Power influence.
The test must be done at the protector or

demarcation point.
317
VRS
This test allows you to communicate with

4TEL (the test equipment in the CO).
The VRS 400 system is the standard for

TELUS.
318
TELUS NETWORK
319
LOCAL LOOP TRANSMISSION LEVEL
320
dBrnC and dBm
dBrnC = dB reference to
noise with C – Message
Weighting
dBm = dB reference to
milliwatt
321
POTS CRITERIA
PARAMETER ACCEPTABLE MARGINAL UNACCEPTABLE
VOLTAGE 48 to 52 VDC -------------------------- -------------------------------

Loop Current -23 mA or more -20 mA to < -23 mA < -20 mA
Circuit Loss -8.5 dBm or less -------------------------- > -8.5 dBm
Power Influence 80 dBrnC or less > -80 dBrnC to < -90 dBrnC -90 dBrnC or more
CIRCUIT NOISE 20 dBrnC > 20 dBrnC to < 30 dBrnC -30 dBrnC or more
Balance 60 dB > 50 dB to < 60 dB 50 dB or less
Station Ground 25 ohms or less > 25 ohms
Resistance
Slope 7.5 dB or less > 7.5 dB
PARAMETER INSULATION LIGHT FAULT HEAVY FAULT

GOOD
(Service (Out of Service)
Affected)
Insulation Resistance 3.3 Meg or more 2.8 K ohms to 2.8 K ohms or less
3.3.Meg
322
TRANSMISSION DESIGN LIMITS
CO
TDL #
1 26 4.4 km
6.914 km Non-Loaded
MULTIPLE 24
2 26 5.4 km
OR SAC
3 24 7 km
2.74 km
4 24 22 8.5 km
SAC
5 22 10 km
6 24 22 9.14 km
7 22 10.7 km
MULTIPLE
8 22 19 18.3 km
9 19 21.34 km
323
LOAD COIL CONSTRUCTION
324
TELUS STANDARD H88 & D66 LOADING
325
NOISE AND POWER INFLUENCE MEASUREMENTS
326
CIRCUIT NOISE BASICS
327
CIRCUIT NOISE BASICS
328
CONTACT NUMBERS
COMPLETION TEST CONTACT NUMBERS
Quiet Line Termination 604-958-2091
Milliwatt 1004 Hz @ 0 dB 604-958-2011
Combination of Milliwatt & 604-958-2061

Quiet Line
Aines Line Opener 604-958-4111
329
DYNATEL 950 ADSL KEYPAD FUNCTIONS
Ring/Red
Ground/Green
Tip/Black
Make selection/
Volume/Tab Left Make Changes
T-R-G Dialing Mode/

Tab Right
Voltage
AC Tests
Loop Current
Resistance
Opens Length
Test Autotest
Toolbox Transmit Tone
Contrast Up Back/Escape
ADSL Ping
Contrast Down On/Reset/Off
Backlight Save
Autotest/ADSL
330
POWER ON SCREEN
331
LEAD CONNECTIONS
332
POWER ON
After five minutes with no activity, the unit

provides six quick warning beeps before shutting
off. When beeps are heard,
press to prevent shut off.
333
LONGITUDINAL BALANCE
Longitudinal Balance (LB) is a measurement

which describes how well matched the
impedances of the tip and ring conductors
are with respect to ground.
A line with a low LB reading will do a poor

job in rejecting AC hum and may have faults,
such as dirty opens, which cause static
noise problems.
334
TOPICS
• LB Function in the Dynatel 900 Series
• How to Obtain an LB Reading
• Using the LB Function.
335
DYNATEL 950 ADSL
336
LB FUNCTION
The Dynatel 900 series generates its own test

signal and does not rely on the measurement
of an externally generated signal.
Thus, a balance reading is possible at any time

irrespective of the line’s length or the amount
of power influence on the line when the
measurement is taken.
337
CONNECT THE LEADS
Red Lead Ring
Black Lead Tip
Green Lead Good Earth Ground.
338
LB READING
LONGITUDINAL BALANCE
65.3 dB
OK
339
4TEL/4TELll VRS 400
The Voice Response System, or VRS is a feature

of the 4TEL Test System Controller (TSC) that
allows craft to perform selected 4TEL tests,
retrieval and administrative functions through a
handset (or standard telephone) while in the
field.
340
TOPICS
• Working with VRS
• VRS Commands
• VRS troubleshooting
341
WORKING WITH VRS TOPICS
• Navigating the VRS Command System
• How VRS Handles Entry Errors & Timeouts
• Speeding Up VRS.
342
NAVIGATING THE VRS SYSTEM
To enter the VRS system:
1. Dial in to VRS using a handset: @:1-800-663-3388

The system says:
Hello, this is VRS.
Enter your ID code.
2. Enter your employee ID code and press #, there may be a pause for
several seconds.
Note:
If the search takes longer than 15 seconds, VRS tells you it is still searching. The
system should never remain silent for more than 15 seconds, unless you are
entering data or if a communication problem exists between the VRS and TSC,
or there is a problem with the VRS server itself:
343
VRS says:
Test system not available.
After accessing your record, VRS says:

Password?
3. Enter your password at the prompt
If the password is correct, VRS asks you to

press (1) to go to the main menu
Main menu verbally lists all of the commands

and menus available there. 344
You are in the VRS menu structure at

this point and can choose any listed
item by pressing the associated key.
345
MAIN MENU
346
MENUS AVAILABLE FROM MAIN MENU
• Completion Test (7) This command

executes a line test after you repair a
trouble
• Help (0) This command provides help

anywhere in the VRS system
• Exit (8) Use this command to leave the

system
347
MENUS AVAILABLE FROM MAIN MENU
• Line Test menu (1)

• Fault Locate menu (2)
• Special Tests menu (3)
• Retrieve Test Results menu (6)
• Non-testing Utilities menu (9).
348
NAVIGATING WITH GLOBAL
COMMANDS
Help (0) – This key provides help anywhere in
the VRS system
Stop or Abort (*) – Pressing this key causes

VRS to exit the current menu or command
and return to the previous menu.
Accept or Go On (#) –Pressing this key

tells the system to go to the next step.
349
COMMANDS
The next two commands are available only when

VRS asked a question, which requires a YES or NO
answer:
The “Y” key (9) – indicates YES

The “N” key (6) – indicates NO.
350
COMMANDS
The following global commands are available
only when VRS is presenting test results to the
user:
Repeat last field (1) – The system plays back

the data field that it just spoke
Back up a field (2) – The system returns to the

previous field and repeats the data in that field
Pause (3) – VRS pauses for 15 seconds.

351
ENTRY ERRORS AND TIMEOUTS
ID Code Errors
If you enter an ID code that the system
does not recognize:
VRS responds by saying:
That ID is invalid.
Enter your ID code.
If you make three invalid entries in a row, VRS
says goodbye and disconnects.
If you make a mistake while entering your ID

code, pressing the star (*) key once causes
the system to request your ID code again.
352
ENTRY ERRORS AND TIMEOUTS
Password Errors
When you enter a password that the system
does not recognize:
VRS responds by saying:
That password is invalid.

Password?
Three invalid entries and VRS requests your ID code

again.
Pressing the star (*) key will correct mistakes and

pressing it twice will prompt the system to ask for
your ID code again. 353
MAIN MENU AND COMMAND ERRORS
• Invalid keystrokes
• Incorrect keystrokes
354
TIMEOUTS
• Response Timeout
• Interdigit Timeout
• Next Field Timeout
• Status Timeout
355
SPEECH MODES
Quick Speech Mode – Gives minimal voice cues
for the experienced user
Regular Speech Mode – Gives more detailed

information, including the most often used
selections for each menu
Extended Speech Mode – Lists all of the options

available to you at the current menu or command
level.
356
OVERRIDE AUDIBLE MESSAGE
PROMPTS
You can skip many of the messages and
prompts supplied by VRS by making a valid
keystroke as soon as you enter a menu or
select a command.
You cannot override error messages.
You can skip or reduce the waiting time

between results by pressing the pound (#)
key (ACCEPT or GO ON).
357
TEST COMMANDS
• Line Test
• Completion Test
• Special Line Test
• Loop And Ground
• Pull Dial Tone
358
TEST COMMANDS
The “Same Line Testing” option is presented in the “New Line Number”
command process.
VRS says:
Are you testing the same line you
are using to access VRS?
If you are testing the same line press (9) to select YES.
VRS repeats your selection (YES or NO).
359
TEST COMMANDS
When the system detects a busy line:
VRS says:
Please hang up now to complete
the test.
The system completes your test when the line becomes idle and then archives
the results.
You must wait until the system detects a busy condition and instructs you to hang
up before disconnecting.
360
TEST COMMANDS
If the system does not detect a busy during the initial test:
VRS says:
Line is not busy. You are not
testing the same line
VRS then returns you to the menu from which you selected the test.
361
TEST RESULTS MENU
362
BASIC TEST RESULTS (1) – 4TEL
• Dispatch Statement
• Summary Of Line Insulation Faults
• Cable Length
• Ringer Configuration
• Signature
363
BASIC TEST RESULTS (1) – 4TEL II
• Fault Isolation
• Most Severe Fault
• Fault Location
• Insulation Summary
• Measured Length
• Expected Length
• Network Termination
• Ringers
364
SUBSCRIBER BUSY MENU
365
LINE TEST MENU
366
FAULT LOCATION MENU
367
SHORT LOCATION, CRAFTSPERSON TO
FIELD SIDE OF FAULT
368
GROUND ONE SIDE OF THE PAIR
UNDER TEST
369
GROUND THE OTHER SIDE OF
THE PAIR
370
SHORT THE LINE AND
ADD GROUND
371
REMOVE THE SHORT AND GROUND
372
GROUND LOCATION:
CRAFTSPERSON TO FIELD SIDE
OF FAULT
373
SHORT THE LINE TO THE
FIELD SIDE
374
REMOVE THE SHORT
375
CROSS LOCATION:
CRAFTSPERSON TO FIELD SIDE
OF FAULT
376
SHORT THE LINE
377
REMOVE THE SHORT
378
OPEN LOCATION: CRAFTSPERSON
ON CO SIDE OF FAULT
379
OPEN THE LINE
380
RECONNECT THE LINE
381
SPECIAL TESTS MENU
382
STRAPPING RESULTS
• No Short And Ground Detected
• Short Detected
• Tip-ground Detected
• Ring-ground Detected
• Short And Ground Detected

383
RETRIEVE TEST RESULTS MENU
384
NON-TESTING UTILITIES MENU
385
386
MULTIPLE FAULTS OF THE
SAME TYPE
387
HIGH RESISTANCE OPEN OR
POWER LINE INFLUENCE
388
FAULT IN ANOTHER BRANCH
389
GAUGE CHANGE
390
MULTIPLE FAULTS, CANNOT
CONTINUE
391
DISPATCH LIMITS
392
PREVENTATIVE MAINTENANCE
AND CUSTOMER FOLLOW-UP
• Guidelines
• Quality Assurance Operational

Reviews (QAOR)
• Material Recovery
• Customer Instruction
393
CUSTOMER INSTRUCTION
Installers need to be able to speak the "language"

of their clients and interact tactfully with them.
Do not take for granted that the customer will be

able to figure things out on his or her own.
It is important that the customer is provided with

some instruction on the use of equipment.
Telephone directories provide some information

that the customer can refer to.
394
CUSTOMER INSTRUCTION
Be conscious of the instructional needs of

some new immigrants and new subscribers.
It is imperative that the customer feels

comfortable with their telephone service and
equipment.
Attention to customer satisfaction can often

mean the difference between good and bad
service.
395
UNIT 8

& COMPONENTS

SERVICE

CONTENT

CUTS)
MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING 396
TOPICS
• Fault Locating
• Field Initiated Trouble-Cut System

(FITS)
397
FAULT LOCATING
• DC Faults/Troubles
• DC Tests
• Troubleshooting Guidelines
• Miscellaneous Tools and Test
Equipment
• Locate Basic Fault Conditions
398
THE FOUR BASIC FAULTS
• Opens
• Shorts
• Grounds
• Crosses
399
OPENS
Opens are defined as breaks in the continuity

of the circuit.
Opens can be partially or completely open
400
SHORTS
Shorts are defined as connections between

each side of the circuit (tip and ring).
The short can be partial or complete.
A partial short may produce noise, but a

complete short may not produce any noise
at all.
401
GROUNDS
Grounds are defined as connections between

one or both sides of a circuit to earth ground.
The side of the circuit that is connected to

ground designates the type of ground.
If both sides of a circuit are grounded, they

are shorted as well.
402
CROSSES
Crosses are defined as connections between one or
both sides of a circuit and one or both sides of another
cable pair.
Contact must be between two working pairs.
The conductors that are making contact are what

determine how some people define the fault.
If the ring of pair one contacts the tip of pair two, a

ground is produced on pair one (called a "tip cross"),
and the trouble on pair two is known as a "ring cross"
or "foreign battery“.
If a working pair is crossed with a non-working pair, the

result may be a resistive imbalance. 403
14 COMMON TROUBLE TYPES
NDT no dial tone
CCO can't call other
CBC can't be called
NCR no coin return
RWN reaches wrong number(s)
Misc. miscellaneous (e.g., ringer volume)
OOL others on line
PHY physical (e.g., touchpad stuck)
Noise
CH can't hear
CBH can't be heard
CUTO cuts off/cuts out
CCALL custom calling related
Data any report where customer mentions data. 404
DC TESTS
It is necessary to practice doing DC tests and

to understand what the acceptable readings
are.
The following topics are discussed:
• Circuit properties
• DC properties
• Tests.
405
CIRCUIT PROPERTIES
A normal working circuit consists of the
following properties:
• Approximately 50 volts DC on the ring side

• Negative battery on ring and positive ground
on tip
• Approximately 90 volts AC on the ring
generator
• CO battery feed coil resistance
• Cable pair resistance
• Cable pair capacities
• Set resistance(s).
406
DC PROPERTIES
Voltage:
Voltage readings can help determine line condition.

The only voltage that should be on a cable pair is between
48-52 volts DC.
To eliminate any possible external voltage, isolate the line

by:
• Disconnecting the cable pair and testing toward the field

• Calling the AINES line opener, causing a 1.5 minute
temporary open, the number is (604)958-4111
• Calling the CO and having them disconnect the cable
pair.
407
DC PROPERTIES
Voltage readings should indicate no foreign

voltage.
Determine the source if foreign voltage is

greater than 1 volt.
Phone for a new pair if voltage is isolated to a

cable pair.
408
DC PROPERTIES
Current:
Loop current must be 29 mA or above, but

not above 90 mA, for proper voice and
touchpad transmission.
The problem can be a DC fault or the loop

can be too long.
Refer to the Test Desk if it is not a DC fault.
409
DC PROPERTIES
Resistance:
Resistance readings are the final DC tests in determining line

condition.
The CO voltage source should be removed.
Measure the voltage again to ensure there is no foreign voltage.
Resistance between tip and ring should be infinite (more than 1

megaohm).
Resistance between tip and ground should be infinite (more than 1

megaohm).
Resistance between ring and ground should be infinite (more than 1

megahom) at all times. 410
DC TESTS
Voltage:
Voltage tests must be done before resistance

tests because:
• Voltage can damage the resistance scale

• Voltage can give false readings on the
resistance scale.
If the voltage is not known, start on the highest

range.
Measure voltage tip to ring. 411

DC TESTS
Current:
Different current ranges are available.
If the current is not known, start on the

highest range.
Use the meter on the telephone circuit only.
The meter should be connected across the

line.
A reading of 29 mA ensures that 23-26 mA is

available at the set. 412
Resistance:
DC TESTS
Different resistance ranges are available.
The resistance range does not have to be set on its

highest range for an unknown resistance.
Select a range that will put the needle in the centre of

the scale.
Disconnect the CO voltage source.
Check for voltage tip to ring, tip to ground and ring to

ground.
Then measure resistance tip to ring, tip to ground and

ring to ground. 413
DYNATEL 745
414
TROUBLE SHOOTING GUIDELINES
Strategy:
The purpose of having a strategy is to

provide direction.
An experienced troubleshooter may use

different steps but the general strategy is the
same.
415
Trouble Location:
The first thing to do is to determine or verify what the trouble is.
Common troubles are:
• No dial tone (NDT)

• Continual dial tone
• Dialing problems (CCOT/RWN)
• Bell doesn't ring (BDR)
• Noise.
Isolate the trouble to the equipment, line or CO.
Isolate the line at the different connection points to determine the fault
location.
CPE (alarm dialers, etc.) should be disconnected if you have proven it is

the trouble, but consult with the customer first. 416
Line Testing:
The component you are disconnecting the line

from can also be a source of trouble.
Follow the sequence of testing.

Cable Pair Transfer:
Use FITS or work with either Assignment or

Test Desk to connect another cable pair.
The CO will transfer the DN to the new cable

pair. 417
Noise:
DC sequence of testing needs to be done prior

to any transmission testing.
After fixing the trouble, perform the completion

tests.
418
Common Problems:
Some problems are more likely to occur than

others. Competent troubleshooters attempt
solutions that are rapid and efficient.
Some common problems include:
• Dialing problems (CCOT/RWN)

• Set Faults (NDT/BDR)
• RFI (Radio Frequency Interference).
419
COMMON PROBLEMS
Dialling Problems (CCOT/RWN):
Accidental reversals can leave a polarity sensitive

touchpad inoperative.
Use your jack tester to measure the loop current.

Have the Directory Number (DN) and Line Number
Identification (LNI) EAX #1, Network Inlet Terminal
(NIT) EAX #2, or Hardware Identification (HID) GTD-5
programmed into the computer.
The ESPC office will not give dialing privileges to a set

or butt-in that does not put an ANI mark on the line.
420
COMMON PROBLEMS
Set Faults (NDT/BDR):
Determine if a ring signal from the CO is being

sent.
Replace the set or check party line equipment.
421
COMMON PROBLEMS
RFI (Radio Frequency Interference):
Radio frequency signals can be picked up by

various telephone plant components.
Conditions allowing demodulation to take

place include dirty, loose or corroded
connections, or telephone equipment
components like diodes, varistors, transmitter
units, etc.
422
COMMON PROBLEMS
RFI (Radio Frequency Interference) (Cont.)
Listen to the line:
• If RF is heard, the problem is with the line;

place suppression unit (N224570C) at
protector
• If RF not heard, place one suppression unit

(Z100A) per line at the set (no charge to
customers, even with CPE).
423
MISCELLANEOUS TOOLS AND TEST
EQUIPMENT
Test Tone:
The test tone is used to identify a pair of wires

or to provide battery on a pair of wires.
424
DYNATEL 745
425
EQUIPMENT
Dynatel 745:
The Dynatel 745 is an intelligent field unit

designed to diagnose or qualify customer
lines.
Test results displayed on an LCD can be

analyzed internally and the probable causes
of trouble displayed.
Note:
This unit is still used but is not standard equipment426
for I&R.
DYNATEL 950 ADSL
427
EQUIPMENT
Dynatel 950 ADSL:
The Dynatel 950 ADSL provides additional tests for

measuring basic metallic pair characteristics to use in
qualifying a new pair or selecting a replacement pair.
The metallic tests include voltage, loop current, insulation

resistance, insulation soak test, ground resistance, opens,
load coils, ringers longitudinal balance, loss, noise, PI,
dialing, results storage and results upload.
ADSL qualification includes CO modem linkup and essential

performance measurements including bin-graph and ping
through to the ISP. 428
TROUBLESHOOTING PROCEDURE
• Step 1 – Determine The Starting Point
• Step 2 – Take Meter Readings
• Step 3 – Isolate The Trouble
429
TROUBLE CHECK SET IF
TOK
COMMON TO SET SPECIFIC
ALL SETS
NOT OK
TROUBLE
CHECK JACK
TOK
REPLACE SET
LOCATING
NOT OK INSIDE
CHECK TOK REPLACE HOUSE
STATION WIRE JACK
NOT OK
CHECK TOK REPLACE
PROTECTOR STATION WIRE
OUTSIDE
NOT OK HOUSE
TOK REPLACE
CHECK DROP PROTECTOR
NOT OK
CHECK TOK REPLACE
TERMINAL OR DROP
SAC BOX TERMINAL OR
SERVICE BOX
NOT OK
CHECK DIST. TOK REPLACE
CABLE PAIR CONNECTION
NOT OK
CHECK TOK CHANGE
FEEDER PAIR DISTRIBUTION SAC
PAIR
NOT OK
CHANGE MULTI-METER 430
FEEDER TRANSMISSION &
CABLE PAIR 4TEL TESTS
OPENS
An open may be caused by, but not limited to:
• Broken set components

• Broken conductor(s) in station wire or TELUS
Store Jacks
• Broken drop or broken buried service wire
• Corrosion or electrolysis of conductors
• Loose or improper connections at the RA
(including binding posts and Scotchloks)
• Broken cable pair or jumpers in a
crossconnect or SAC box
• Broken or missing connection in the CO
• Cut or missing wires
• Open fuse on fused protector.
431
SHORTS
A short may be caused by, but not limited to:
• Receiver off hook

• Jacks with foreign objects stuck in them
• Moisture in the cable where the conductor
insulation has broken down, allowing contact
between the tip and ring
• Deteriorated insulation on the drop (such as
tree contact) or buried service wire, allowing
contact between tip and ring
432
SHORTS
• Poor housekeeping in terminals, pedestal,
or protectors where dirt, wire scraps,
cobwebs, moisture, or foreign objects allow
contact between tip and ring
• Excessive twisting of conductors that can
cause the insulation to stretch and break
• Station wire with staples or other foreign
objects penetrating both conductors
• Faults in the CO such as wire scraps or
poor wire wraps
• Defective telephone set equipment.
433
GROUNDS
A ground may be caused by, but not limited to:
• Moisture in the cable where conductor insulation has
broken down, allowing contact between the tip and
ring
• Deteriorated insulation on the drop or buried service
wire, allowing contact between tip and/or ring to
earth ground
• Poor house keeping in terminals, pedestals, or
protectors where dirt, wire scraps, cobwebs,
moisture, or foreign objects allow contact to earth
ground
• Defective sets or equipment that has grounded
ringing
• CO wiring defects.
434
CROSSES
Crosses may be caused by, but not limited to:
• Faulty insulation or a breakdown between

conductors in a cable, including multi-service
drops and buried service wires
• Poor house keeping in terminals, pedestals,
or protectors where dirt, wire scraps,
cobwebs, moisture, or foreign objects allow
contact between working pairs
• CO wiring defects.
435
CAUSES OF TROUBLE BY TYPE
TROUBLE TYPE CAUSES
01 – NDT (No Dial Tone) ROH (Receiver Off Hook)
Missing SAC or Distribution Box jumpers
Missing or broken RA/SLIC splice box connections
Cut cable, drop, or station wire
Defective/faulty equipment/set
Deteriorated cable, drop/station wire
Staple through station wire
Loose connections at RA/SLIC, protector or set
02 – CCO (Can’t Call Incorrect polarity at set
Other) Tone phone – dial tone
Defective/faulty dial or touch pad
Low loop current
Circuit loss out of limits
CO trouble
03 – CBC (Can’t Be Called) Loose connections at RA/SLIC, protector or set
Corrosion at jack, protector, or RA/SLIC
Carbon pitting or burnt carbons (ring/tip)
Incorrect polarity at set
Incorrect ringer volume
Too many ringers on line
Cut crew in area
Poor ground
Defective/faulty ringer/capacitor
Software trouble – call forwarding
CO trouble
04 – NCR (No Coin Return) No coin return – pay phone only 436
TROUBLE TYPE CAUSES
05 – RWN (Reaches Defective/faulty dial or touch pad
Wrong Number) Loose set connections
Incorrect customer use (Can’ see numbers)
Lack of loop current
Wrong number in speed dial
06 – Misc Incorrect ringer volume
Reversed ringer leads
Enterphone problems
Drops down, cables cut
07 – OOL (Others On Line) Crossed pairs
Cordless phone (report as CH)
Left in drop
Radio interference (report as CH)
Faulty line card (another conversation fades in and
out)
08 – PHY (Physical) Misuse/abuse of equipment by customer
Worn equipment
Hook switch, dial or touch pad stuck
09 – Noise:
HUM Power line induction
STATIC Loose/broken RA/SLIC, protector, jack, or set

connections/conductors
Defective/worn hook switch, dial/keypad,
transmitter, or plug connections
Deteriorated drop/station wire
Corrosion at jack, protector, or RA/SLIC
Pitted or burnt carbons
437
TROUBLE TYPE CAUSES
10 – CH (Can’t Hear) Defective/worn receiver capsule/cord
Improper customer use
Cordless phone (phantom ring)
Faulty line card (voice fades in and out)
Radio High-powered radio transmitters

Faulty/defective set wiring
Corrosion at RA/SLIC, protector, jack, or ground
Loose binding post nuts
11 – CBH (Can’t Be Heard) Defective /worn transmitter capsule/cord
Circuit loss at OOL Improper customer use
Faulty line card
12 – CUTO (Cuts Off/Out) Loose set connections
Deteriorated/worn drop wire
Deteriorated/faulty RA/SLIC, protector, jack, or set
connections
13– CCALL (Custom Call Check set to see if enabled
Software problems
Customer use
Faulty set
14 – Data Any report where customer mentions data
438
FIELD INITIATED TROUBLE-CUT
SYSTEM (FITS)
FITS is a Web based system on the TELUS

intranet which allows the user to identify,
query and replace defective cable pairs from
their desktop or cell phone.
It is located on the TELUS intranet and can

be accessed at: <http://fits.tsl.telus.com/>.
FITS can be added to your “Favorites” for

easy future access.
439
FIELD INITIATED TROUBLE-CUT
SYSTEM (FITS)
In this section we will be reviewing:
• LOGGING On/Logging Off
• Query
• Trouble Cut
• Cable Maintenance
440
• Miscellaneous
LOGGING ON/LOGGING OFF
SCREEN
441
MAIN MENU
MAIN MENU
442
CONTACTS
FITS CONTACT LIST

FITS B.C. Field Support – Russ Morrison 604-290-7347 Cell
FITS Alberta Field Support – Jeff Foss 403-341-8429

403-318-4047 Cell
FITS System Support – Bobbi Nijjar 604-432-3178
FITS Passwords & Logon Support - SPOC 1-877-600-7762
443
QUERY
444
QUERY INVENTORY BY TELEPHONE NUMBER
445
QUERY INVENTORY RESULTS
446
TERMINAL LOCATIONS SCREEN
447
TERMINAL ADDRESS DISPLAY
ENTER 1 TO 4
TERMINAL
NUMBERS
or
PARTIAL
ADDRESS
448
TERMINAL LOCATIONS
RETURNED INFO
449
MULTIPLE TERM SCREEN
ENTER CABLE
& PAIR
450
MULTIPLE TERM RESULTS
451
GET SPARES SCREEN
452
GET SPARES RESULTS
453
DISPLAY TICKET SCREEN
454
CUT/RELEASE SPARES SCREEN
455
CUT/RELEASE SPARE SELECTION
SELECTED
PAIR
456
DEFECT QUERY SCREEN
457
QUERY DEFECTIVE PAIRS
BY TERMINAL
458
QUERY DEFECTIVE PAIRS
BY PAIR RANGE
459
DEFECTIVE QUERY BY
TERMINAL RESULTS
460
DEFECTIVE QUERY BY
PAIR RANGE RESULTS
461
RESET SPARES SCREEN
462
SET PAIR DEFECTIVE SCREEN
463
RELEASE HELD ORDER SCREEN
464
CLEAR CAP A PAIR SCREEN
465
SPOT TERMINAL SCREEN
C12345678901
1234
466
CO INFO SCREEN
467
CO INFO RESULTS
(403) : 314-1234
468
Unit 9
REPAIR


RESIDENCE SERVICE

RELATED CONTENT
LINE AND STATION

MULTI-METERS
FAULT THEORY
COMPLETION TESTS
FITS
DEMARCATION
BILLING 469
TOPICS
• Multilines and equipment
• I/C Wiring
• Structured Wiring
470
MULTILINES AND EQUIPMENT
Topics include:
• Pseudo numbers
• Multiline equipment.
471
PSEUDO NUMBERS
Pseudo numbers may or may not have a phone number
associated with them.
There will be a pilot or main number and several other

lines:
NXXX-4441
NXX-4442
NXX-4443.
Or
NXX-4441
O/L 2
O/L 3.
Only the test desk can test these numbers. 472

MULTILINE EQUIPMENT
SmartTalk 308 set may be encountered in the field.
It consists of 3 lines and an intercom.
The smarts are in the set itself.
Sets have LD display, hands free operation, conference

calling, interoffice message waiting, and 16 speed dial
numbers.
It requires one power module and four pair wiring.
It has a battery back-up and is desk or wall mounted.
Uniden is a 4-line phone; it is the customers’

473
responsibility for any repair issues with this unit.
I/C WIRING
Many of your installations will be interconnect
related. The majority of demarcs found in the
field are for commercial applications.
The topics are:
• Policy
• Single tenant building (business)
• Multi-tenant building (business)
• Devices
• Jumpering
• Labeling. 474
POLICY
475
POLICY
TELUS provides and installs Outside Plant.
Where the customer leases equipment from TELUS,

TELUS owns and maintains all the facilities.
Support structures are provided and maintained by

the owner/contractor.
TELUS provides demarcation for multiline customers,

alarm interfaces, and special equipment attachments.
Enterphone installations must have demarcation

devices in place (converting as required).
476
POLICY
With CPE multiline equipment, the customer

must own and maintain facilities (including the
wiring) beyond the demarcation device.
The installer should advise the customer that

everything beyond the demarcation is billable or
can be done by another contractor.
477
SINGLE TENANT BUILDING (BUSINESS)
A single tenant building is a building
entirely owned or occupied by a single
customer.
Demarcation is done at only one point.

Extension of the demarcation is billed
to the customer.
If the customer cannot suggest a

location, the demarcation is placed next
to the entrance cable. 478
MULTI-TENANT BUILDING (BUSINESS)
Placed at one mutually agreeable

location on the customer’s premises.
May also be located in a satellite closet

or in the main terminal room.
Time and length considerations apply

to that portion of cable on customer
premises.
479
DEVICES
Hardware:
Devices used include:
• Regular TELUS Store jack (surface or flush)

• Eight position jack
• An eight line block
• Eight position, 12 line device (Enterphone only)
• 25 lines amphenol block
• BIX-125 demarc.
480
DEVICES
Considerations:
The customer or application determines the

type of device; it may be specified on the
order.
481
DEVICES
Routing:
Routing is via a mutually agreed upon location depending

on:
• Where the interconnect company has run their wiring

• The customer’s knowledge of interconnect requirements.
Feeder cables shall not be terminated directly on

demarcation services.
Consider using customer-owned wiring if verbal

agreement has been obtained.
The customer is billed for labour plus materials to extend

demarcation. 482
JUMPERING
Yellow/blue – blue/yellow is used for equipment
leased by the customer.
The same colour is used at all intermediate

terminals (SAC, house, concentrator, RSU and
RLU).
Orange/white – orange jumper wire is used for all

interconnect customers at the last jumpering point
before the demarcation device.
Red/green – green/red jumper wire is used for

Special Services (Business Customer Operations)
at all locations.
483
LABELING
Place form P523 (blue) for

telephone lease lines and single
line telephones.
Place form P523A (purple) for CPE

systems.
Place the appropriate label on

device or jack(s) and clearly identify
all lines.
484
STRUCTURED WIRING
• Structured cabling
• IBDN
• Wiring installation concerns
485
STRUCTURED CABLING
It has only been within the last few years that structured
cabling systems have been in use.
Office cabling is designed to integrate voice, data and

video systems.
With regular cabling labour costs can be high. With

structured cabling there is multiple vendor
compatibility.
Structured cabling is designed for future growth and

innovations. It reduces the administration involved with
office moves.
486
IBDN
Integrated Building Distribution Network
(IBDN) is Nortel Networks’ designation of its
structured wiring.
Several levels exist to denote the speed of

transmission.
IBDN can be Unshielded Twisted Pair (UTP)

copper and/or fibre optic technology.
UTP is susceptible to Electromagnetic

Induction (EMI).
487
WIRING CONCERNS
• Voice and data circuits cannot be
interchanged.
• All jack fields should be labeled.
• BIX labels are coloured grey for
data, green for PBX and pink for
input lines.
• The only time you should be
working on these lines is when
requested by the customer.
• An unused voice circuit may be
used for a 1B or fax line. 488
DEMARCATION POINTS - TOPICS
• Four Story and Under Residential,
Residential/Commercial Building Demarcation Point
• Four Story and Under Residential,
Residential/Commercial Building Demarcation Point
with Telecommunication Closets
• High-rise Residential, Residential/Commercial Building
• Strata-Title Townhouses
• Strata – Bare Land
• Side by Side Duplex Residences
• Side by Side Fourplex Residences
• Single Family Residence
• Mobile Home Complexes
• Mobile Home Park
• A Single Mobile Home on Private Property
• Recreational Vehicle Parks
• Marina.
489
FOUR STORY AND UNDER RESIDENTIAL, RESIDENTIAL/COMMERCIAL
DEMARCATION POINT. (NO TELECOMMUNICATIONS CLOSETS)
490
FOUR STORY AND UNDER RESIDENTIAL, RESIDENTIAL/COMMERCIAL
DEMARCATION POINT. WITH TELECOMMUNICATIONS CLOSETS
491
HIGH-RISE RESIDENTIAL
RESIDENTIAL/COMMERCIAL
492
CPE POTS SPLITTER FOR MDU
493
CPE POTS SPLITTER FOR MDU
The MDU Pots Splitter has been designed to be

used in conjunction with TELUS Partnered Warm
Home MDU Projects.
It will be ordered on the Network and should be

installed at the same time as the Protection units
and jumpered according to the dedication
sheets.
494
MDU 25
The MDU 25 is a modular, 25 ports, full POTS

Splitter/Line Conditioner designed to provide
POTS services in conjunction with ADSL2+
and VDSL services.
The MDU 25 prevents high frequency ADSL

signals from interfering with POTS services
and prevents low frequency POTS signal from
interfering with ADSL2+ services.
495
MDU 25
The MDU 25 can be installed in a variety of multi
dwelling or multi tenant configurations, whether
they are apartments, condominiums, hotels or
office buildings.
The MDU 25 is installed either as a stand alone

unit or in multiples within the MDU
telecommunication wiring closet.
Depending on the deployment, Telco’s can pre-
wire all 25 ports prior to occupancy and then
provisioned from the CO eliminating the need
for expensive truck rolls, or provision on site on
496
an as needed bases.
MDU 25
497
MDU 25
The MDU 25 is to be mounted near the

protection units.
Using the dedication sheets provided by the

Network, jumpers are to be run according to
the following guidelines.
498
MDU 25
For detailed information regarding TELUS Space

Requirements please refer to the TELUS BICS
information at the following link:
www.telus.com/bics
499
RUNNING MDU JUMPERS WITH ENTERPHONE
500
RUNNING MDU JUMPERS WITHOUT ENTERPHONE
501
SAP/CET ACCESS
502
MDU 25
The MDU 25 units are to be ordered through CET/SAP and capitalized on the
outside plant Network.
Include a time allotment for placing and running 3 jumpers per suite.
Allow one unit for every 25 suites. (For example, an 80 unit MDU will require 4
units.)
Access Facilities will continue to provide dedication sheets to inventory SAC FX

pairs to the specific suites.
No FMS inventory of the MDU 25 POTS splitter will be done.
Jumpers will be run by the Cable Splicer at the time of the Network build if the
inside wire terminations/labeling portion is complete.
503
STRATA TITLE TOWNHOUSE
504
BARE LAND STRATA
505
TYPICAL STAND ALONE TELEPHONE
ROOM/CLOSET INCLUDING POSTAL BOXES
506
BARE LAND STRATA
507
SIDE BY SIDE DUPLEX RESIDENCE
508
SIDE BY SIDE FOURPLEX RESIDENCE
509
SINGLE FAMILY DETACHED RESIDENCE
510
MOBILE HOME COMPLEXES
511
MOBILE HOME PARK - DEMARCATION POINT AT THE PAD
512
MOBILE HOME ON PRIVATE PROPERTY
513
RECREATIONAL VEHICLE PARK
514
MARINA
515
TIDE CHANGES
Clamp Corflow to PVC
Rigid PVC
Clamp to Gangway
Clamp Corflow to PVC
Gangway
200 - 300 mm
Slack to allow
for tide
Corflow
conduit Calculate slack
to allow for tide
Dock
Float Seawall
Conduit under dock
516
DEMARCATION POINT TYPE A
517
DEMARCATION POINT TYPE B
518
DEMARCATION POINT TYPE C
519
DEMARCATION POINT TYPE D
520
DEMARCATION POINT TYPE D
521
UNIT 10
BASIC INSTALLATION
AND REPAIR


RESIDENCE SERVICE

RELATED CONTENT
LINE AND STATION

MULTI-METERS
FAULT THEORY
COMPLETION TESTS
DEMARCATION
BILLING
522
APPLICATIONS
Customers may choose whom they would like
to have install their inside wire.
This includes new home installs (pre-wires),

additional lines to existing services, or any
additional station work (e.g., add jacks, alarm
jacks, etc.).
The work may be done by a TELUS person, a

qualified private contractor or the customer.
523
TOPICS
• Billing
• Set Repair
• CPE/CPP Related Problems
• Inside Wiring
• Alarm Circuits.
524
CHARGES FOR
WORK
COMPLETED
FORM
525
BILLING
All service orders are now billed for any

inside wire work completed by the
installer.
Customer requested work with no order

booked will also be billed by the installer.
526
BILLING
There are two situations where an installer
will not need to bill:
• Where the customer chooses not to have

inside wire work done by TELUS (i.e., dial
tone, protector only)
• TELUS will jumper dial tone to customer-

owned inside wire, provided CPE wire
terminates inside the distribution box.
527
SET REPAIR
528
CPP/CPE PROBLEMS
Situations
CPP and CPE equipment can present harm to the network. Immediate action
may be required if:
 Electrical hazards exist

 A circuit imbalance causes degradation
 There is interference with network equipment
 Damage to TELUS equipment has occurred.
The customer is responsible for disconnecting the equipment.
529
CPP/CPE PROBLEMS
Action
Advise the customer to disconnect the CPP or CPE. If the customer refuses or is
not home, TELUS may temporarily disconnect the customer’s service under the
following conditions:
 The customer may be notified

 The customer must be given an opportunity to correct the situation that led to
the temporary disconnection
 The customer is to be informed of the right to complain to the CRTC.
530
CPP/CPE PROBLEMS
Unauthorized Equipment
Have a Customer Service Representative check the customer’s equipment

record.
Contact your supervisor or the Service Centre supervisor.
531
INSIDE WIRING - DEMARCATION
532
INSIDE WIRE
Policy:
Installation of single-line inside wiring is the

responsible of the customer.
The Company offers these services at

competitive rates.
533
INSIDE WIRE
Demarcation Requirements:
A demarcation device is required to mark the

dividing line between TELUS cable and
customer owned or leased equipment.
With the “Standardization” of the

Protection/Demarcation unit in both Alberta
and BC, it has now become possible to have a
“Pre-Assembled” NIB that will be available
through Service Express in Alberta at this
time.
534
ALARM CIRCUITS
Demarcation jacks are required for alarm circuit
attachments.
If you encounter an alarm dialer directly connected to

the telephone line, inform the customer that the
offending connection will be removed and an
appropriate TELUS jack placed; installation may have
to be arranged.
Should the customer not approve, the dialer

installation will be left intact. The alarm company must
be contacted in order to make their connection.
Interruption of alarm service should be avoided.

535
FIELD BILLING GUIDE
This document is a quick reference guide to aid

the field personnel when determining whether
extra-ordinary billing should apply and what
Labour and material charges apply beyond the
demarcation point.
This document does not cover all policy,

practices and products and for more details the
TechNews bulletins should be reviewed.
536
REFERENCES
The following is a list of TOPPS Bulletin
references to be used for billing issues.
3.10.2.1 – BC Inside Wiring Policy

3.10.2.2 – BC Field Billing Guide
3.10.2.3 – Damage to TELUS Property
3.10.3.4 – Temporary Service Agreement
3.10.3.5 – Drop and Protector Rearrangements
3.10.3.6 – Customer Differentiation
3.10.4.1 – Material Price List Procedures and Guidelines
3.10.4.2 – AB-BC I&R Material Price List
4.10.2.1.1 – Extraordinary Construction Charges
537
END
538

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WELCOME

BASIC INSTALLATION AND

The course includes:

• To introduce students to Basic Installation and

This is a basic level course

Audience: New I&R personnel

IDENTIFY OUTSIDE PLANT FACILITIES

INSTALL A SINGLE LINE RESIDENCE

IDENTIFY SERVICE ORDER RELATED

LINE AND STATION TRANSFERS (DROP

BASIC FAULT LOCATING

IDENTIFY OUTSIDE PLANT FACILITIES

INSTALL A SINGLE LINE RESIDENCE

IDENTIFY SERVICE ORDER RELATED

LINE AND STATION TRANSFERS (DROP

BASIC FAULT LOCATING

The information in this unit will help you to

• They are advised of arrival and

• Their premises will be secure while the

• Disruption will be minimal

• The installer is professional and capable of

• The job is done neatly

• The job is completed and left in working

• Their privacy is not invaded

• The installer instructs them on how to use TELUS

• They will be informed of the job progress

• The installer is courteous, caring, and helpful

• You will be given the proper tools to perform the

• Defective tools/sets can be replaced:

• The appropriate training/hands on time will be

• Fair compensation will be awarded for the

• For fair compensation, the company will receive

• Complete a full work day, starting on time in

• There will be no conflicts of service

• A professional image and neat appearance will be

• There is cooperation in reaching company goals

• There must be full cooperation with coworkers,

• Safe work practices are followed; wear

• Company assets are respected and cared for

• Endorse and promote products and services

• You do not break the trust and confidence of

• Use your ingenuity and flexibility in order to

The following topics will be discussed:

• Outside Cross Connect Components

Service Box/ Manhole

* MDF = Main Distribution Frame 19

• Cross Connect (X Connect or XConn)

• RA/RAP (Ready Access Point)

• BET (Building Entrance Terminal)

CABLE NAME CABLE TYPE RANGE OF SIZES

CELFIL Grease filled

ALPETH (ALP) Air Core

CELSEAL (CEL) Grease filled

Plastic Core Wrap

Filled Cable Core

BLue will always be pair 1 or 6

Pair 187 will be Orange on the RING side

Commonly called figure 8, is placed only on

The purpose of jumper wire is to quickly connect

The standard size is 24 AWG and various colors

The standard for single line TELUS circuits is

The four pair color code is white/blue,

Inside wire is not UV resistant. Therefore, it should

For a single family dwelling, the ground wire attaches to the