Professional Documents
Culture Documents
Chapter 10 & 11
Retailing and Wholeselling
Lecturer: Ms. Sumudu Kariyawasam
Major store retail types
• Specialty store
• Carry narrow product line
• Department store
• Carry several product lines
Major store retail types
• Supermarkets
• A relatively large, low cost, low – margin, high – volume, self
service operation designed
Major store retail types
• Convenience stores
• Relatively small stores located near residential areas
Major store retail types
• Discount store
• Carry standard merchandise sold at lower price
Major store retail types
• Super stores
• Very large stores, traditionally aimed at meeting consumers total
needs
Type of Store Cluster
• Different stores cluster together to increase their
customer pulling power and give consumers the
convenience of one-stop shopping
7
Type of Store Cluster
• Central business districts A central business district
(CBD) is the area of business at the heart of a city or
town and consists of department stores, specialty
stores, banks and movies theatres.
• Shopping centres A shopping centre is a group of retail
businesses planned, developed, owned and managed
as a unit.
• Strip shopping centres are usually built along main
roads, they are not centrally managed.
8
Retail marketing decision
Place (location)
9
Wholesaling
Wholesalers add value by performing channel functions
• Bulk breaking
• Warehousing
• Transportation
• Financing
• Risk bearing
• Market information
• Merchant wholesalers
• Agents and brokers
• Manufacturers’ sales branches and offices
Merchant wholesalers is the largest group of
wholesalers and include:
• Full-service wholesalers who provide a full set of
services
• Limited-service wholesalers who provide few
services and specialized functions
Brokers and agents do not take title, perform a few
functions, and specialize by product line or
customer type
• Brokers bring buyers and sellers together and
assist in negotiations
• Agents represent buyers or sellers
Challenges
• Resistance to price increases
• Lack of suppliers
• Changing customer needs
• Adding value by increasing efficiency and
effectiveness