Customer Satisfaction

Survey
Barbeque nation is one of the leading casual dining chains in
India, Barbeque Nation pioneered the concept of “over the table
barbeque” live grills embedded in dining tables – allowing
guests to grill their own barbecue’s right at their tables.
 Some facts about the restaurant
• Barbeque Nation was founded in 2006.
• They currently own and operate 138 outlets in India, 5 outlets in UAE, 1 outlet
in Malaysia and 1 outlet in Oman.
• Indian cuisine is a natural part of the diet in the markets in which the
Barbeque Nation Restaurants operate.
• Their fixed price ‘all you can eat’ concept at our Barbeque Nation Restaurants
offers their customers a varying spread of consistently delicious food at a
value-oriented price in a pleasant and casual dining environment.
 Findings from the survey

• Most of the people have given positive responses regarding convenience , accessibility ,
ambience of the restaurant.
• Price is the only factor in which people are not satisfied .
• This study also shows that people from different locations have different views about
Barbeque nation.
• According to this study employees are empathetic towards customers because according
to responses 83.9 % people were satisfied with their service.
• Barbeque nation’s employees are also very reliable because 86.2% people think that staff
were friendly and professional.
 Conclusion
• The only thing in which Barbeque nation need to work is on cost cutting
because there are a lot of people which enjoy their service and are delighted
by their add on advantages and offers but do not think that their price is
justified.
• They also offer wide variety of dishes especially in Indian cuisine in their
menu.
• There are 25% people who would like to go to BBQ nation more than 7
time in a month which they are satisfied with their service.
THANK YOU