Body of Letter

GROUP 4

M Fahmi Ai Erna Mega Nabilah Putri Asni Nur

Faturochman Susilawati Ainun Nada Octaviani
1804802 1802428 1802048 1807837
 GROUP 4

Anggi Taufiq Maya Noviana

Riana Marlisa Teni Suparni
Rahman
1804749 1807590 1806256 1801614
 The Body of letter are part of the main
letter containing the message or
information that the recipient wants to
convey to the recipient. The message
written in the letter must be clear and direct
to the subject matter to be discussed.
The Definition of The An effective letter in business uses short,
Body simple sentences and straightforward
of Letter vocabulary.
.
 Elements of The
Body of Letter
The contents of the letter consists of
three parts :
The
We saw your product at International Design of Shoes
Opening
Fair in Mega Bekasi on 1 December 2011 and made interested us.
Please send types of sample, the terms and catalogue of the
The Main
Message shoes. If the cost is low and the types of sample are interesting, we
will order your product.
The Closing We are looking forward to receiving your reply soon.
 opening part THE
• Infographic
The Style oPENING
of the contents of Examples :
the letter • Thank you for your kind
contains an letter of January 5th

introduction for • I hope you are enjoying a

fine summer
the reader to find
out the contents • I'm interested in the job
opening posted on your
and company website

news that will be • I appreciate your

patience in waiting for
delivered by the a response
sender of the letter. •
 AI ERNA SUSILAWATI
1802428

The Main Message and The Closing

The Main Message
The main message of the
letter contains the main
intent and purpose of sending
the letter.
Examples :
• We regret to inform you...
• It is with great sadness that we...
• After careful consideration we
have decided..
 The closing of the body of letter
The Closing contains affirmations and conclusions
from the body of letter as a whole.
Examples :
• I look forward to...
• Please respond at your earliest
convenience.
• For further details...
• If you require more information...
• Feel free to contact me by phone or
email.
 MEGA NABILAH A. N.
1802048

POSITION BODY OF LETTER

 Position Body of Letter
The Body
of Letter is
after Dear Sir or Madam,
salutation We saw your product at International Design of Shoes Fair in Mega Bekasi on 1 December 2011
and made interested us.
Please send types of sample, the terms and catalogue of the shoes. If the cost is low and the types
of sample are interesting, we will order your product.
We are looking forward to receiving your reply soon.
Yours
faithfully,
Consist of the
  
opening, the Deni Soeltoni
main Head of
The Body of Letter
Distributor
message,and is before the
the closing complementary
close and signature
Position Body of Letter

Full Block Style Block Style

 PUTRI ASNI NUR OCTAVIANI
1807837

POSITION BODY OF LETTER & WRITING

METHOD
 Position Body of Letter

Semi Block Style Indented Style

 Writing Method
What font to
choose
Basic fonts like Arial,
Font Size
Cambria, Calibri, Verdana, Choose a font size of
Courier New, and
Times New Roman. 10 or 12 points.
Avoid new fonts like Comic
Sans.
Font Style
Avoid writing with all capital Spacing
letters
when you format your letters Margins cannot be
wider than 1 "and not
Also avoid underlining, bold,
and italics can make text
narrower than 7".
difficult to read.
RIANA MARLISA
1804749

The Types Of Letter

 Types of Letters

1. Enquiry Letter
An Enquiry Letter is a formal letter, written to enquire and
get details regarding something that a person is interested
in. It could be written with respect to an item that a person is
interested in buying, a course that a person wants to
study, a vacation trip that a person wants to go on, etc.
The sender of an enquiry letter needs
information about something
 Enquiry Letter
American Style British Style

COMPUTER REPAIR & SUPPORT

 2. Sale Letter

“
A sales letter is a marketing tool that promotes a good or service. It’s
objective is to persuade the reader to buy what the letter offers. To be
“
effective, its scope must describe a particular benefit the reader will gain
by making the purchase.
 American Style British Style

Sale
letter
 ANGGI TAUFIQ RAHMAN
1807590

The Types of Letter

Order Letter and A Reply to an Order Letter
 3

Order Letter
An order letter is written by the buyer of the goods or
services to confirm the goods or services to be purchased.
Order letters generally contain detailed information about the
goods or services to be purchased. The information that is
usually in the order is the number of items, model, type,
color, method of payment, and method of delivery
 British Style American Style

Order Letter
A Reply to an order Letter
Reply to order is a reply letter sent by the seller or service
provider to reply to the order desired by the buyer or
customer.

4
 A Reply to an order Letter
British Style American Style
 TENI SUPARNI
1806256

The Types of Letter

Complaint Letter and A Reply to a Complaint Letter
 Complaint Letter
5
A complaint letter is a letter to make a complaint about
the goods for a distributor or company. The function of
the complaint letter is to provide criticism and
suggestions for the items we have obtained.
Complaint Letter British Style
I have recently ordered a new pair of football
cleats (item #6542951) from your website on 21
June. I received the order on 26 June.
Unfortunately, when I opened it, I saw that the
cleats were used. The cleats had dirt all over it and
there was a small tear in front of the part where the
left toe would go. My order number is AF26168156.
To resolve the problem, I would like you to
credit my account for the amount charged for my
cleats; I have already went out and bought a new
pair of cleats at my local sporting goods shop so
sending another would result in me having two
pairs of the same cleats.
Thank you for taking the time to read this letter.
I have been a satisfied customer of your company
for many years and this is the first time I have
encountered a problem. If you need to contact me,
you can reach me at (555) 555-5555.
American Style
I have recently ordered a new pair of soccer
cleats (item #6542951) from your website on June
21. I received the order on June 26. Unfortunately,
when I opened it, I saw that the cleats were used.
The cleats had dirt all over it and there was a small
tear in front of the part where the left toe would go.
My order number is AF26168156.
To resolve the problem, I would like you to
credit my account for the amount charged for my
cleats; I have already went out and bought a new
pair of cleats at my local sporting goods store so
sending another would result in me having two
pairs of the same cleats.
Thank you for taking the time to read this letter.
I have been a satisfied customer of your company
for many years and this is the first time I have
encountered a problem. If you need to contact me,
you can reach me at (555) 555-5555.
 A reply to a complaint Letter

Reply to complaint is a reply letter sent by the seller or

6 service provider to reply to the complaint letter sent by
the buyer or customer. Some complaint letters from
customers are justified, and some can be outrageous.
Without conducting a full investigation, the complained
company cannot find out whether the complaint is
legitimate or not. Therefore, every complaint must be
examined carefully before reaching a conclusion about
the situation. This process may take time, so sending
letters to angry customers is the ideal way to inform
him that the company has received a complaint and is
investigating the situation.
 British Style American Style

I was sorry to learn from your letter or 8 July that
some of the LCD laptop supplied to this order were
damaged when they reached you.
Replacements for the LCD laptop damaged goods
have been sent by package post tomorrow morning. It
A reply to a complaint
I was sorry to learn from your letter or 8 July that some
of the LCD laptop supplied to this order were damaged
when they reached you.
Replacements for the LCD laptop damaged goods
have been sent by package post tomorrow morning. It

Letter
will not be necessary for you to return the damaged
will not be necessary for you to return the damaged
goods, they maybe destroyed.
goods, they maybe destroyed.
Despite the care we take in packing goods there
Despite the care we take in packing goods there
have recently been several reports of damage. To
have recently been several reports of damage. To avoid
avoid further inconvenience and annoyance to further inconvenience and annoyance to costumers, as
costumers, as well as expense to ourselves, we are
well as expense to ourselves, we are now seeking the
now seeking the advice of a packing consultant in the
advice of a packing consultant in the hope of improving
hope of improving our methods of handling. We
our methods of handling. We apologize once again for
apologize once again for this, and hope the steps we
this, and hope the steps we use taking will ensure the
use taking will ensure the safe arrival of all yours
safe arrival of all yours orders in future.
orders in future.
 MAYA NOVIANA
1801614

Relations with Other Elements

 Relations with Other Elements
Body of Letter Related to the Date

- In America Style writing the date
in the body of letter will begin
with:
month - day - year.
Example:
November 16th,  2015
- In British Style writing the date in
the body of letter will begin with:
day - month – year
Example:
16th  November  2015
 Relations with Other Elements
Body of Letter Related to the Inside Address

- In America Style, inside - In British Style, inside

address is written just address is
below the date written opposite with the
date
Example:
Example:
November 16th,  2015

Mr. Imam Santiko, 16th  November  2015

Nusa Indah Hotel
Street Mawar Indah 15 Mr. Imam Santiko,
Bali Nusa Indah Hotel
 Relations with Other Elements
Body of Letter Related to the Salutation

- In America Style, a - In British Style, a

punctuation mark on punctuation mark on
salutation use (:) at the salutation use (,) at the
end word end word

Example: Example:

Dear Mr. Imam Santiko(:) Dear Mr. Imam Santiko(,)

 Relations with Other Elements
Body of Letter Related to the Complimentary Close

- In America Style, - In British Style,

complimentary close complimentary close
uses; Sincerely / uses: Sincerely / Yours
Sincerely Yours / Yours Sincerely / Yours
Truly Faithfully
 November 16th,  2015
Body of Letter related to the date
Body of Letter related to the Mr. Imam Santiko,
Inside Address Nusa Indah Hotel
Street Mawar Indah 15
Bali
Relation with
Other Elements Dear Mr. Imam Santiko:
(American style) Body of Letter related to the Salutation
I shoul like to book a single room with bath for the nights of  27th, 28th, and 29th November 2015.

I expect to arrive in Bali about afternoon on 27th November 2015. But as I am sure you appreciate flights are often delayed and I
may not reach you until much later. I shoul prefer a room with a view over the sea.

Would you please let me know whether you have a suitable room available and how much my stay will cost.

I look forward to hearing from you.

                                                                                                                         Sincerely Yours,

Body of Letter related to the

Complimentary Close Betty Nugrahanti Mawengku
 16th  November  2015

Body of Letter related to the date

Body of Letter related to the Mr. Imam Santiko,
Nusa Indah Hotel
Inside Address Street Mawar Indah 15
Bali

Relation with
Other Elements Mr. Imam Santiko,
Body of Letter related to the Salutation
(British style)
I shoul like to book a single room with bath for the nights of  27th, 28th, and 29th November 2015.

I expect to arrive in Bali about afternoon on 27th November 2015. But as I am sure you appreciate flights are often delayed and I
may not reach you until much later. I shoul prefer a room with a view over the sea.

Would you please let me know whether you have a suitable room available and how much my stay will cost.

I look forward to hearing from you.

                                                                                                                            Your Sincerely,

Body of Letter related to the

Betty Nugrahanti Mawengku
Complimentary Close
THANK YOU!!